Senior ServiceNow Developer ITSM - R01548305

To be considered for the Senior ServiceNow Developer ITSM role at Brillio, candidates should have at least 7 years of experience in ITSM development and administration, including specific expertise in Incident, Problem, Change, Request, and Knowledge Management. Proficiency in ServiceNow scripting is essential, particularly using JavaScript and the Glide API. Additionally, familiarity with REST/SOAP API integrations and a solid understanding of Flow Designer and CMDB best practices are necessary qualifications.

As a Senior ServiceNow Developer ITSM at Brillio, your daily responsibilities will include developing and administering the ServiceNow platform, particularly focusing on Incident, Problem, Change, Request, and Knowledge Management areas. You’ll be tasked with scripting in ServiceNow, optimally configuring integrations, and utilizing tools like Flow Designer and IntegrationHub. You will also play an essential role in platform maintenance and upgrades while ensuring alignment with the best practices related to CMDB and Asset Management.

Brillio is committed to the professional growth of its employees, including Senior ServiceNow Developers ITSM. We provide continuous learning opportunities through training programs, workshops, and conferences tailored to enhance your skills. Our collaborative environment encourages mentorship alongside industry experts, enabling you to stay ahead in the ever-evolving tech landscape while making significant contributions to impactful projects.

The Senior ServiceNow Developer ITSM position at Brillio is distinct due to our focus on customer-centric solutions and cutting-edge technology. Here, you will work closely with clients to understand their unique needs and develop tailored solutions, giving you the chance to see the immediate impact of your work. The supportive culture within our team, combined with rapid growth opportunities, sets this position apart from typical roles at other companies.

The work environment for a Senior ServiceNow Developer ITSM at Brillio is vibrant, inclusive, and forward-thinking. Our hybrid model offers flexibility, and you’ll be surrounded by knowledgeable colleagues passionate about technology and customer success. We foster open communication and collaboration, ensuring everyone’s ideas are valued, promoting an atmosphere where creativity thrives and continuous improvement is a shared goal.

When discussing your experience with ServiceNow ITSM development, emphasize projects where you successfully delivered specific functionalities, such as Incident or Change Management. Highlight your technical skills, your problem-solving abilities in the platform, and any unique challenges you overcame to showcase your expertise.

Be ready to discuss your proficiency in scripting languages, specifically JavaScript, as it is a core part of ServiceNow development. Provide examples of how you have used JavaScript in creating Business Rules, Client Scripts, or UI Actions, and explain the outcomes that benefited your projects.

When answering this question, focus on a specific integration project where you utilized the REST/SOAP API. Mention the objectives of the integration, your role in the process, the technologies involved, and the results achieved, such as improved service delivery or enhanced data synchronization.

To answer effectively, discuss your strategies for maintaining CMDB integrity, such as regular audits and updates. Talk about best practices you follow to correlate configuration items accurately and how you work with stakeholders to ensure data quality, ultimately benefiting IT services and change management.

Share specific examples of ServiceNow versions you have upgraded, detailing the planning and execution stages. Highlight challenges such as compatibility issues or user training, and describe how you addressed these to ensure a smooth transition while minimizing disruption.

In response to this question, detail a project where you utilized Flow Designer. Describe the flows you created, the objectives they served, and how they streamlined processes. Emphasize any collaborative efforts with teams during development to enhance efficiency and user experience.

When answering, outline your systematic approach to troubleshooting, including identifying the problem, isolating variables, and leveraging ServiceNow logs or debugging tools. Share a specific instance where your troubleshooting skills led to a successful resolution of a challenging issue.

Provide a structured approach for gathering requirements, focusing on collaboration with stakeholders. Share examples of how you facilitate discussions to clarify needs and convert them into actionable technical specifications, ensuring that the final product aligns with business goals.

Discuss the various tools and practices you employ for testing ServiceNow applications, such as creating test cases and using automated testing scripts. Describe your approach to ensure thorough validation of functionalities before deployment, enhancing reliability for end-users.

Be prepared to explain your strategies for staying current with ServiceNow technology, such as attending webinars, participating in community forums, and pursuing certifications. Discuss how this ongoing education allows you to apply the latest features and best practices in your work, benefiting both your professional development and the success of your team.