Relationship Manager

As a Relationship Manager at Bupa in Brighton, your main responsibilities include overseeing the partner proposition, acting as a key contact for daily operations, and participating in strategic planning. You'll develop and improve services that benefit customers through effective cost containment solutions. Additionally, you will manage a team to ensure alignment across various departments and handle any escalations that may arise.

To apply for the Relationship Manager position at Bupa, you need advanced relationship management experience, strong stakeholder and customer account management skills, and preferably operational/project management experience. A clinical background and knowledge of international private medical insurance are desirable. You'll also need proficiency in tools like Microsoft Office and familiarity with SharePoint.

Bupa takes employee wellbeing seriously, which is reflected in our global wellbeing program, 'Viva.' This program encompasses mental, physical, financial, social, and environmental wellbeing. As a Relationship Manager, you will enjoy benefits such as health insurance, flexible working hours, 25 days of holiday that increase with service length, and access to onsite gyms or local discounts.

The work environment for a Relationship Manager at Bupa in Brighton is dynamic and collaborative. You'll be working in a hybrid model, combining remote work with one day a week in the office. This setup allows for flexibility while ensuring that you maintain close interactions with your team and partners. The culture thrives on diversity and inclusivity, making it a welcoming place for all.

At Bupa, we prioritize career development for Relationship Managers through various training opportunities, mentorship programs, and pathways for advancement. We believe in promoting talent from within and supporting continuous learning, helping you to grow your skills and advance your career in the health insurance sector.

In your response, emphasize specific experiences where you successfully managed client relationships, detailing the strategies you employed to maintain communication and resolve issues. Highlight your ability to influence and build rapport with stakeholders, showcasing your understanding of the importance of trust in a business relationship.

Discuss your approach to prioritization, such as using project management tools or techniques like the Eisenhower Matrix to identify urgent versus important tasks. Be sure to illustrate your ability to balance everyday operations with long-term strategic goals, showcasing your organizational skills.

Mention your experience in empowering your team through clear communication, setting expectations, and providing constructive feedback. Highlight your approach to fostering an inclusive environment where team members feel valued and supported, which in turn improves overall productivity and morale.

Share your insights into negotiation strategies specific to healthcare, such as understanding the needs of both parties and finding mutually beneficial solutions. Discuss your experience in navigating complex scenarios in international private medical insurance, highlighting successful outcomes where you reached agreements.

Prepare to discuss a specific challenge you encountered, detailing the steps you took to assess the situation, involve relevant stakeholders, and implement a solution. Emphasize the importance of clear communication and teamwork in overcoming challenges.

Explain the significance of using data analytics to monitor client satisfaction and service delivery. Share specific examples where data informed your decision-making or helped identify areas for improvement within the relationship management process.

Describe your methods for staying informed about industry developments, such as attending relevant conferences, subscribing to industry publications, or participating in professional networks. Emphasize your commitment to continuous learning and adaptation.

Discuss key skills such as excellent communication, emotional intelligence, problem-solving, and organizational skills. Relate these attributes to your own experiences, demonstrating how they have contributed to your past successes as a Relationship Manager.

Illustrate your approach by outlining a step-by-step process for addressing complaints, including active listening, empathizing with the client's concerns, and working collaboratively to find a solution. Highlight the importance of follow-up to ensure client satisfaction after resolution.

Detail your strategies for building trust and rapport with stakeholders, such as regular check-ins, open communication, and aligning goals. Share examples of successful partnerships you've maintained or developed, demonstrating your approach in action.