Client Manager - job 1 of 2

As a Client Manager at Buyers Edge Platform, your primary responsibility is to manage our top Dining Alliance members in the Northwest. You'll be their go-to person for any questions while ensuring that their membership experience is remarkable and efficient. You’ll conduct regular meetings to stay updated on their needs, identify upselling opportunities, and track member activity using Salesforce.

To be considered for the Client Manager role at Buyers Edge Platform, you should have 1-2 years of relevant experience in Account Management, Customer Success, or similar roles. A bachelor’s degree or equivalent industry experience is preferred. Strong organizational skills, communication prowess, and the ability to thrive in fast-paced environments are essential to succeed in this role.

Experience with Salesforce or a similar CRM is preferred for the Client Manager position at Buyers Edge Platform, as you will be expected to track member activities and opportunities efficiently using this platform. Familiarity with CRM tools will help you manage your accounts more effectively.

As a Client Manager at Buyers Edge Platform, you will conduct weekly, monthly, and quarterly meetings with your clients to provide updates, gather feedback, and address their concerns. These regular touchpoints are crucial for strengthening client relationships and ensuring member satisfaction.

Buyers Edge Platform offers a range of fantastic benefits for the Client Manager position, including comprehensive medical, dental, and vision coverage, flexible spending accounts, a 401(k) plan with company match, and unique perks like half-day Summer Fridays and a Personal Responsibility Paid Time Off policy.

When answering this question, highlight specific experiences where you've successfully managed client accounts. Discuss projects where you've enhanced client relationships and how you addressed their needs, ideally using quantifiable outcomes to demonstrate your success.

Discuss strategies for building relationships, such as active listening, regular communication, and understanding the client’s business objectives. Mention the importance of personalized approaches and showing genuine interest in their success.

Provide an example of a specific challenge in managing clients, such as a miscommunication or unmet expectations, and explain how you addressed the issue and what you learned from the experience. This shows problem-solving skills and resilience.

Your response should include any prior experience with Salesforce, detailing how you've used it for tracking client activities, managing data, or analyzing opportunities. If you're less experienced, express your eagerness to learn and adapt.

When responding, share a specific story where you identified an upselling opportunity, how you approached the client, and the results of that upsell. This demonstrates your ability to spot opportunities and enhance client satisfaction.

Outline your process for preparing for client meetings, which may include reviewing past interactions, assessing the client’s current status, developing an agenda, and preparing relevant insights or data to share during the meeting.

Explain your approach to addressing client dissatisfaction, such as active listening, acknowledging their concerns, providing solutions, and following up to ensure resolution. This showcases your customer service focus and commitment to client success.

Discuss how you evaluate tasks based on urgency and importance, possibly using prioritization tools or methods. Cite specific examples of how you've balanced multiple client accounts and responsibilities effectively.

Make sure to express genuine enthusiasm for the role and the company. Talk about your admiration for the innovative work Buyers Edge Platform is doing in the foodservice industry and how your skills align with their mission and values.

Discuss attributes such as strong communication, relationship-building skills, adaptability, attention to detail, and the ability to understand and meet client needs. Use real-life examples where applicable to illustrate your points.