Field Service Manager

As a Field Service Manager at CACI, you'll be responsible for supervising the operational aspects of Life Cycle Sustainment and Maintenance (LCSM) activities, ensuring timely support for various systems including the Special Operations Forces Deployable Node Family of Systems. Duties include managing DEPOT technicians, overseeing the Technical Support HOTLINE, maintaining equipment accountability, and monitoring system inventories.

To qualify for the Field Service Manager role at CACI, candidates must have experience in supervising technical support roles, demonstrate proficiency in management responsibilities, and preferably hold a Top Secret Clearance. Familiarity with Life Cycle Sustainment and maintenance processes, as well as strong organizational and communication skills, are highly beneficial.

A successful Field Service Manager at CACI should possess excellent leadership and management skills, effective communication abilities, and strong technical knowledge relevant to life cycle sustainment. Additionally, good organizational skills to manage documentation and track training events are important for the role.

CACI fosters continuous growth for employees such as Field Service Managers through extensive training resources, a culture of integrity, and the opportunity for flexible time off. Employees are encouraged to pursue professional development and further education, allowing them to advance in their careers while contributing to meaningful missions.

The work environment for a Field Service Manager at CACI is collaborative and focused on mission success. Employees benefit from a supportive culture that values individual contributions and encourages autonomy. The company prioritizes building trust among team members and empowering them to make decisions that align with customer needs.

When answering this question, highlight specific instances where you led a technical team, discussing the size of the team, types of projects, and your leadership style. Emphasize how you managed schedules, monitored progress, and ensured that all technical personnel were qualified and prepared for their tasks.

Discuss your strategies, such as regular training sessions, performance reviews, and keeping documentation up to date. Highlight how you monitor compliance, address any issues promptly, and motivate your team to adhere to operational standards while maintaining high-quality support.

Describe your systematic approach to problem-solving, such as gathering data from relevant sources, involving team members in brainstorming, and utilizing both analytical and creative thinking to develop effective solutions. Share examples of past challenges you faced and how you navigated them.

Explain your methods of prioritization, such as using project management tools or frameworks (e.g., Eisenhower Matrix) to categorize tasks based on urgency and impact. Share how you communicate priorities with your team to ensure everyone is aligned and working efficiently.

Discuss key metrics such as technician performance, equipment downtime, response rates to support tickets, and customer satisfaction scores. Highlight how monitoring these metrics informs decision-making and improves team performance, ultimately benefiting project outcomes.

Share a specific example of a training program you designed or oversaw. Discuss the goals of the program, how you evaluated training needs, the delivery method, and the outcomes for the technicians involved, emphasizing improvements in skills and performance.

Illustrate your strategies for keeping open lines of communication, such as regular updates, scheduled meetings, and establishing feedback loops. Emphasize the importance of collaboration in achieving project goals and how you’ve successfully strengthened relationships with project managers in the past.

Share a significant challenge you encountered, outlining the context and steps you took to overcome it. Highlight your problem-solving and leadership skills, and reflect on the lessons learned that positively impacted your approach to similar challenges in the future.

Discuss specific methods you use for quality control, such as implementing checklists, regular inspections, and encouraging a culture of accountability among technicians. Share examples of how these practices led to high-quality outcomes and met customer expectations.

Express your passion for leading teams and supporting critical missions. Share how seeing your team succeed, enhancing operational capabilities, and contributing to national security motivates you, along with the fulfillment that arises from overcoming challenges in the field.