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Field Service Manager - On Site Team

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About the Role

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Your Impact

We’re looking for a true go-getter to oversee: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry.

About You: The Skills & Expertise You Bring

Do you meet these requirements? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees. - Service management experience in the technology industry. - Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - Strong communication skills including the desire to develop and lead a team. - Possess excellent time management skills. We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-FL1 #PM19

Average salary estimate

$77160 / YEARLY (est.)

min

max

$61800K

$92520K

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What You Should Know About Field Service Manager - On Site Team, Canon U.S.A., Inc.

Are you ready to take the reins as a Field Service Manager with Canon USA in the vibrant town of Monee? If you're a born leader with a passion for delivering exceptional service, this role might be a perfect fit for you. As a Field Service Manager, you'll be at the forefront of empowering a dedicated team of technical Digital Service Specialists who support Canon's cutting-edge hardware and software solutions. You'll oversee a talented group that manages a variety of business system products within a designated territory. Your responsibilities will include selecting, hiring, and training new service representatives, while also nurturing the skills of your current team members. Addressing customer issues promptly to ensure total satisfaction will be one of your key missions. You’ll also manage warehousing processes and create an educational environment for your team to keep pace with the ever-evolving tech landscape. Ideally, you bring a bachelor’s degree or equivalent experience, plus seven years in the field, with considerable service management experience under your belt. If you have hands-on technical experience with digital and electromechanical gadgets and love working in a collaborative setting, Canon USA is where your vision can thrive. Join us and play a pivotal role in enhancing our commitment to customer excellence while enjoying a range of employee benefits, including competitive compensation and unique perks that reflect our culture of innovation.

Frequently Asked Questions (FAQs) for Field Service Manager - On Site Team Role at Canon U.S.A., Inc.

What are the main responsibilities of a Field Service Manager at Canon USA?

As a Field Service Manager at Canon USA, you will oversee a team of technical Digital Service Specialists, ensuring optimum service and support for hardware and software solutions. Your responsibilities include hiring, training, and developing your team, resolving customer issues swiftly, managing inventory processes, and fostering continuous learning about new technologies in the industry.