Date Opened: Tuesday, April 22, 2025 12:00 AM

Close Date: Sunday, May 18, 2025 12:00 AM

Department: Human Resources Department

HRMS & Analytics

Salary: $77,312.40 - $96,640.50 Commensurate with Experience

SUMMARY

This position serves as an internal organization development consultant providing management consulting and business facilitation services to departments. Services include diagnosing, contracting, designing, implementing and evaluating group interventions; providing performance coaching to individuals at all levels; facilitating organizational change initiatives; assisting departments with City vision and mission alignment. The person in this position must excel at developing and fostering collaborative relationships at all levels of the organization.

Serves as internal organization development consultant; provides management consulting and business facilitation services for assigned departments. Services include diagnosing, contracting, designing, implementing and evaluating group interventions
• Provides performance coaching to individuals at all levels, assists with development plans for behavior changes
• Facilitates organizational change initiatives; developing and fostering collaborative relationships at all levels of the organization
• Performs as a project manager managing training and consulting projects including planning, scheduling, budgeting, staffing, monitoring and evaluation as needed.

Knowledge, Skills and Abilities:
• Extensive knowledge of theories, models and best practices in the areas of organization development, change management, diversity, leadership development, succession planning
• Considerable knowledge of theories, models and best practices for group effectiveness including trust building, working collaboratively, problem solving, decision making and conflict resolution
• Knowledge of and experience with multiple assessment tools and methodologies (Workplace Big 5, Myers Briggs Type Indicator; DISC; 360 degree assessments, etc.) Experience/knowledge of Blanchard’s Situational Leadership
• Knowledge of the principles of adult education and the Instructional System Design Model
• Must demonstrate strong presentation and facilitation skills
• Ability to establish and maintain effective working relationships
• Excellent interpersonal, communication, consulting, negotiation and influencing skills with confidence to interface with all levels of leadership
• Ability to work in a team environment and share decision making
• Ability to work independently, taking ownership and responsibility for projects
• Ability to solve problems creatively and with initiative
• Ability to give and receive feedback openly, non-defensively and with tact
• Ability to communicate through grammatically correct written and verbal methods

Minimum Qualifications:
• Requires bachelor’s degree in adult education, psychology, communications, business, public administration or related field. Master’s degree preferred.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email HRADAAdministration@charlottenc.gov, call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.