Dental Assistant

The Dental Assistant Lead at CHOICE Healthcare Services is responsible for supervising and training back office staff, conducting daily audits, ensuring compliance with office policies, and maintaining productivity in the dental practice. Additionally, they coordinate new employee training and oversee patient treatment preparation, contributing significantly to patient care delivery.

Candidates for the Dental Assistant Lead role at CHOICE Healthcare Services should ideally have a certification from a dental college, or relevant experience along with supervisory skills. A minimum of 1 year of dental back office experience is preferred, along with necessary Arizona certifications and bilingual Spanish skills to facilitate communication in our diverse community.

The Dental Assistant Lead directly impacts patient care by ensuring treatment rooms are appropriately prepared and that staff is trained to provide excellent patient service. They assist the dentist with procedures, take x-rays, and educate patients about oral hygiene practices, all essential to delivering top-notch dental care.

CHOICE Healthcare Services boasts a fun and supportive work environment where teamwork and professional development are encouraged. With regular events and celebrations, you'll feel part of a community that values both your contribution and well-being, making it an enjoyable workplace.

As a Dental Assistant Lead at CHOICE Healthcare Services, you have numerous opportunities for career advancement. You'll receive comprehensive support for professional development, enabling you to acquire new skills and potentially move into higher supervisory roles or specialized areas within dental care.

In situations where conflicts arise, I focus on open communication and mediation. I would ensure that all parties have the opportunity to express their perspectives, then work towards a collaborative solution that addresses the concerns while maintaining a positive team dynamic.

I have extensive experience using Open Dental for managing patient records and treatment plans. I regularly review charts to ensure accuracy and compliance, and I utilize the software to track inventory and audit team performance effectively.

To maintain low patient wait times, I would prioritize efficient scheduling, ensure treatment rooms are adequately prepared, and regularly communicate with the back office team to quickly address any bottlenecks in patient flow.

Staying compliant with OSHA standards requires continual education and training. I follow up with HR and the Practice Manager regarding updates, conduct regular staff training, and maintain accurate logs and postings to ensure safety protocols are followed.

When training new dental assistants, I emphasize hands-on learning and systematic guidance through protocols. I start with a thorough orientation, provide shadowing opportunities, and gradually increase their responsibilities to build their confidence and skillset.

In a previous role, I noticed discrepancies in appointment schedules. I quickly assessed the situation, communicated with the team to identify the root cause, and proposed a revised workflow that streamlined scheduling and minimized errors in the future.

I rely on a systematic approach to prioritize tasks based on urgency and impact on patient care. Using a visual checklist and collaborating with my team helps me ensure that critical responsibilities are addressed while maintaining high productivity.

I have comprehensive training in infection control procedures, including the sterilization of instruments and proper handling of materials. I always follow mandated protocols to create a safe and hygienic environment for both patients and staff.

Handling a difficult patient requires patience and empathy. I would take the time to listen to their concerns, communicate clearly about procedures, and offer reassurance to make their visit more comfortable while ensuring that all appropriate dental care is provided.

I am passionate about providing high-quality care to children and communities. Joining CHOICE Healthcare Services excites me due to its reputation in pediatric dental care and the opportunity to work in a supportive environment that values professional growth and team collaboration.