Systems Analyst Epic Operations/Full-Time

As a Systems Analyst at Epic Operations, your primary responsibilities include configuring applications, providing technical support, collaborating with users to resolve performance issues, and contributing to the entire application lifecycle, including analysis, testing, and implementation. You'll also focus on enhancing user workflows and ensuring optimal application functionality.

To qualify for the Systems Analyst position at Epic Operations, you typically need a Bachelor’s degree in a relevant field, paired with at least four years of experience in IT or healthcare operations. If you have a relevant advanced degree or experience, it can also be beneficial. Additionally, proficiency in at least one Epic module is required within the first six months of employment.

The work environment for a Systems Analyst at Epic Operations is dynamic and requires providing support in a 24/7 setting. This may involve rotating on-call duties and the potential for working outside regular hours during critical outages or project demands. Flexibility and adaptability to changing priorities are key.

Essential skills for a Systems Analyst at Epic Operations include excellent analytical and problem-solving abilities, strong communication skills, and effective time management. An understanding of customer service principles and the ability to work independently with minimal supervision are also crucial for success in this role.

Yes, there are significant opportunities for career advancement as a Systems Analyst in Epic Operations. As you gain experience and develop your skill set, you can move into higher-level analyst positions or specialized roles within the organization, particularly if you pursue additional certifications and training.

In troubleshooting application issues, I typically follow a systematic approach by first gathering detailed information about the problem from the user. I then replicate the issue, if possible, and utilize diagnostic tools or logs to identify the root cause. This allows me to implement effective solutions quickly.

I have extensive experience working with Epic systems, specifically focusing on user configuration, support, and optimization. During my previous role, I assisted in multiple implementations and upgrades, ensuring minimal disruption to operations while training users on new features.

When faced with multiple deadlines, I prioritize tasks based on urgency and impact. I assess each task's importance to the organization and collaborate with stakeholders to manage expectations. Utilizing project management tools helps keep me organized and on schedule.

I believe in open communication and collaboration when working with cross-functional teams. I actively seek input from team members, share progress regularly, and ensure that everyone's voice is heard, which fosters a collaborative environment and leads to better solutions.

I view feedback as a vital tool for my professional growth. I listen actively, ask clarifying questions if needed, and reflect on the feedback provided. This approach helps me improve my skills and ensures I meet the expectations of my role and the needs of users.

In one particular instance, I led a project aimed at enhancing a critical application’s performance. I conducted a comprehensive analysis of user feedback and performance metrics, which helped identify bottlenecks. By implementing a series of optimizations, we reduced the load time by 40%, significantly improving user satisfaction.

To stay current with technology trends, I regularly follow industry publications, attend relevant webinars, and participate in professional networks. Additionally, I often take online courses to enhance my skills, ensuring I remain informed about the latest developments in systems analysis and healthcare technology.

Effective communication with non-technical users requires me to simplify complex concepts and use relatable language. I focus on understanding their concerns and provide demonstrations or visual aids if necessary, ensuring that they feel comfortable and engaged throughout the process.

One of the most challenging aspects of being a Systems Analyst is managing user expectations, especially when technology constraints limit what can be achieved. However, I find that building strong relationships with users and providing clear information helps alleviate concerns and maintain trust.

I adopt a proactive stance towards continuous improvement by regularly seeking user feedback and monitoring system performance. I encourage team brainstorming sessions to identify areas for enhancement and create a culture where suggestions for improvement are valued and implemented.