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Maintenance Technician (Residential) - job 1 of 3

ABOUT CIM GROUP

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!


POSITION PURPOSE

The Residential Maintenance Technician reports to the Property Manager under the supervision of the Maintenance Supervisor and performs general maintenance and repair to ensure apartment units and other property facilities are maintained per CIM Group operating and safety standards. Responsibilities include diagnosing, troubleshooting, and repairing heating, ventilation and air conditioning (HVAC) units; electrical appliances, outlets, and light fixtures; plumbing, carpentry, and locks. Additional responsibilities include, but are not limited to, assisting with preparing vacant apartment units for rental and following a planned preventative maintenance schedule.  


Please note this is a talent pool posting; it will remain open to applications on an ongoing basis. We are always looking for talented individuals for this role as positions become available. Join our talent pool today to be considered for future opportunities.


ESSENTIAL FUNCTIONS:
  • The following will involve working with the Property Manager, Assistant Property Manager and/or Maintenance Supervisor:
  • Ensure all tenant/building work orders are responded to within 24 hours, and handled in the most efficient manner with documentation as to work-completed on work order
  • Complete preventive maintenance work in house such as appliances or as may be directed by a member of the property management team
  • Coordinate repair and/or maintenance of the following items to the standards identified including but not limited to:
  • Doors: re-key, hang, paint and/or replace
  • Clean out appliance filters, check drain lines and pans; know how to operate all systems including high end appliances in order to assist residents as required
  • Replace HVAC filters, wet vac condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required
  • Plumbing snake and clear blockages up to 25 feet
  • Replace electrical sockets, switches, light bulbs and check breakers.
  • Flooring reattach thresholds
  • Minor wall repair (drywall, mud, tape and paint) as required
  • Ceiling repair (drywall, mud, tape and paint)
  • Replace plumbing fixtures such as levers, faucets and drains
  • Examines and diagnoses problems with heating, ventilation and air conditioning units for property facilities.  Determines the best method to repair or replace all or part of the unit. Makes repairs and/or replacements according to standard.  Performs preventative maintenance on HVAC units by replacing filters, cleaning coils, etc.
  • Performs minor to moderate-level plumbing repairs, replacements, and/or installations including repairing leaks and removing clogs in sinks and toilets
  • Performs minor electrical repairs and replacement of light fixtures and related items
  • Repairs and replaces furnished kitchen appliances such as refrigerators, stoves, washers and dryers. Consult with Maintenance Supervisor to make more advanced or severe repairs or replacement, ensuring all appliances are properly disposed of and removed from the building with appropriate approval
  • May perform painting projects ranging from full interior painting of property units to minor touch up and repair of walls and sheetrock
  • May perform “make ready” projects for the preparation of vacant units available for prospective tenants
  • May perform swimming pool maintenance or other facility and/or landscape projects to ensure property aesthetics meet or exceed standards
  • Adheres to CIM safety and hazard communications programs, policies and procedures and maintains a safe work environment
  • Required to furnish basic work tools
  • Maintain a maintenance office with tools organized, tools and supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager
  • While performing the duties of this job the associate primarily works in an outdoor environment exposed to adverse weather conditions as well as dirt and/or dust


NON-ESSENTIAL FUNCTIONS:
  • May work irregular hours (evenings, weekends), including on-call and overtime hours, as required due to maintenance emergencies 


SUPERVISORY RESPONSIBILITIES:
  • None


EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High school diploma, GED or equivalent
  • Must possess a valid state-issued driver’s license
  • One to three years of experience in facility maintenance and/or mechanical repair required
  • HVAC experience required
  • EPA Type II or Universal and/or Pool Certification required at hire or within 90 days of assuming the position


KNOWLEDGE, SKILLS AND ABILITIES:
  • MS Office including Excel, Word, PowerPoint, Outlook


PERFORMANCE METRICS:
  • Meet stated Investments approved operating budgets based on leasing objectives, cost control and annual NO
  • Manage each buildings’ preventive maintenance calendar and schedule with a goal to minimize use of third-party vendors
  • Tenant questionnaires and corporate survey


WHAT CIM OFFERS:

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

•   A variety of Medical, dental, and vision benefit plans

•   Health Savings Account with a generous employer contribution

•   Company paid life and disability insurance

•   401(k) savings plan, with company match

•   Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave

•   Up to 16 hours of volunteer time off

•   Up to 16 weeks of Paid Parental Leave

•   Ongoing professional development programs

•   Wellness program, including monthly and quarterly prizes

•   And more!


Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.


HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.


CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.



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What You Should Know About Maintenance Technician (Residential), CIM Group, LP

If you're a jack-of-all-trades who loves getting hands-on and making a real difference in the community, then the Maintenance Technician (Residential) position at CIM Group in Alexandria, VA is tailor-made for you! At CIM Group, we pride ourselves on improving neighborhoods and enhancing the quality of life for residents, and as a Maintenance Technician, you'll play a vital role in that mission. You'll work closely with our Property Manager and Maintenance Supervisor to ensure that the apartment units and facilities are always in tip-top shape. Your main tasks will involve diagnosing and fixing HVAC issues, plumbing mishaps, and electrical problems, as well as performing preventative maintenance and responding to tenant requests. Think of it as solving puzzles! Plus, you’ll contribute to preparing vacant units, ensuring they are ready for new tenants. Whether you're unclogging a sink or servicing a high-end appliance, every day will bring new challenges and opportunities for you to shine. We value our employees’ input, so you’ll get to document your work and maintain records to make our operations run even smoother. If you have mechanical skills, a proactive attitude, and a passion for providing outstanding service, you could be a part of our diverse and dynamic team! Join CIM Group and help us create amazing spaces where people can live, work, and relax.

Frequently Asked Questions (FAQs) for Maintenance Technician (Residential) Role at CIM Group, LP
What are the responsibilities of a Maintenance Technician at CIM Group?

As a Maintenance Technician (Residential) at CIM Group, you will be responsible for ensuring that all residential properties in Alexandria, VA are well-maintained. Your duties will include diagnosing and repairing HVAC units, handling plumbing issues, and performing electrical repairs. You will also prepare vacant units for new tenants and ensure work orders are addressed within 24 hours to maintain tenant satisfaction.

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What qualifications are necessary for the Maintenance Technician position at CIM Group?

To be considered for the Maintenance Technician position at CIM Group, candidates must have a high school diploma or GED, as well as one to three years of experience in facility maintenance or mechanical repair. Experience with HVAC is essential. Additionally, candidates must possess a valid state-issued driver's license and may need to obtain EPA Type II or Universal Certification within 90 days of hire.

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What skills are essential for a Maintenance Technician at CIM Group?

Successful Maintenance Technicians at CIM Group should possess a variety of skills, including problem-solving abilities, mechanical aptitude, and effective communication. You should be familiar with basic plumbing, electrical, and HVAC systems, and hold proficiency in MS Office applications like Word and Excel, helping you manage maintenance logs and schedules efficiently.

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What does the work environment look like for a Maintenance Technician at CIM Group?

Working as a Maintenance Technician at CIM Group involves a hands-on role primarily outdoors, where you'll be exposed to various weather conditions. You'll work closely within the residential communities, focusing on safety and maintaining cleanliness while providing responsive service to our tenants in Alexandria, VA.

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Are there opportunities for professional development as a Maintenance Technician at CIM Group?

Yes! At CIM Group, we believe in supporting our employees' growth. As a Maintenance Technician, you will have access to ongoing professional development programs. This means you'll have opportunities to enhance your skills through training, and possibly even certifications that can help advance your career in property maintenance.

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Common Interview Questions for Maintenance Technician (Residential)
What experience do you have with HVAC systems as it relates to the Maintenance Technician role?

In answering this question, highlight the specific HVAC training or hands-on experience you possess. Describe situations where you've diagnosed issues, performed repairs, or handled preventative maintenance. Be sure to emphasize any certifications you hold that are relevant to the HVAC field.

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How do you prioritize maintenance requests from tenants?

A good approach is to discuss your method for categorizing urgent requests versus regular maintenance tasks. Talk about your experience in ensuring tenant satisfaction and how you communicate timelines to manage expectations effectively.

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Can you describe a challenging repair you completed successfully?

When answering this question, pick an example that showcases your problem-solving skills. Describe the challenge, the steps you took to resolve it, and the successful outcome. Highlight what you learned from the experience and how it has shaped your approach to repairs.

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What safety protocols do you follow while performing maintenance tasks?

Discuss the importance of adhering to safety protocols to ensure both your safety and that of the tenants. Mention specific safety procedures you follow, including using personal protective equipment (PPE), following OSHA guidelines, and maintaining a clean and organized workspace.

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Describe your experience with plumbing repairs.

Focus on your hands-on plumbing experience, including types of repairs, tools you regularly use, and any specific techniques you find effective. Consider discussing both minor and moderate-level plumbing issues you've handled.

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How do you ensure that maintenance tasks do not disrupt tenant living experiences?

A comprehensive approach is key. Discuss your communication skills, especially how you inform tenants about scheduled maintenance and any potential disruptions. Emphasize your ability to work efficiently to minimize inconvenience.

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What strategies do you use to keep organized maintenance records?

Talk about your familiarity with organizational tools, whether it's software like Excel or a physical logbook. Explain how maintaining accurate records not only helps you track completed work but also aids in scheduling future preventative maintenance.

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How do you troubleshoot electrical issues in residential buildings?

Share illustrations of your troubleshooting process. Discuss how you methodically assess electrical issues, perform necessary checks, and safely make repairs. Highlight any previous experiences you've had with electrical systems.

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What role does teamwork play in your maintenance approach?

Highlight your collaborative skills. Discuss how you prioritize team input, share responsibilities, and communicate effectively with Property Managers or Maintenance Supervisors to achieve the best maintenance outcomes for the community.

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How do you approach the 'make ready' process for vacant units?

Explain your checklist or systematic approach to preparing vacant units. Discuss aspects like inspection, repairs, cleaning, and ensuring the unit is move-in ready. Emphasize how this process reflects your attention to detail and commitment to tenant satisfaction.

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CIM Group is a premier real estate fund manager that makes private equity and/or debt investments in urban communities throughout North America, utilizing its full array of investment and operational expertise to maximize returns while mitigating ...

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DATE POSTED
April 1, 2025

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