Product Designer, Enterprise

As a Product Designer at Citizen, you'll be responsible for collaborating with Product Managers and Engineers to design features that support enterprise users. You'll create wireframes, user flows, and polished designs using Figma, while also supporting research efforts to translate insights into effective design decisions. Your role involves delivering production-ready specs, assisting with QA during the development process, and iterating designs based on user feedback.

To qualify for the Product Designer role at Citizen, you should have a minimum of 3 years of experience designing web-based enterprise products or internal tools. It’s important to be comfortable collaborating closely with engineers and PMs to craft polished, user-friendly designs. Proficiency with Figma, including Auto Layout and Prototypes, is essential. Familiarity with design systems and experience in cross-functional environments that shift priorities rapidly is also advantageous.

The Product Designer plays a pivotal role in advancing Citizen's mission by creating effective and intuitive safety tools that empower users in managing their workflows. By designing solutions for large organizations, you contribute to a system that enhances public safety and community awareness. Your designs will not only directly align with improving user experiences but also enable significant developments in safety communication and response.

As a Product Designer at Citizen, you will primarily use Figma for creating wireframes, prototypes, and user flows. Figma is a collaborative design tool that will allow you to efficiently produce polished designs and iterate based on team feedback. You may also engage with design systems and component libraries to maintain consistency across products.

When applying for the Product Designer position at Citizen, it's highly recommended to include a link to your portfolio showcasing your design work. This will allow us to comprehend your design capabilities and style. Additionally, highlighting your experience in web-based enterprise product design and familiarity with tools like Figma will strengthen your application.

When discussing your design process, break it down into stages such as research, ideation, wireframing, prototyping, and user testing. Highlight how you gather user insights and apply them to create effective designs, showcasing your ability to iterate and improve based on feedback.

An effective response should mention your openness to feedback and provide examples of how you incorporate constructive criticism into your design process. Highlight a specific instance where feedback led to a better design outcome, showcasing your adaptability.

Share examples of past collaborations with product managers, engineers, and other stakeholders. Emphasize your communication skills and how you align design objectives with business priorities, demonstrating your ability to thrive in a cross-functional environment.

Discuss a specific project where you contributed to or created a design system. Outline the steps involved, reasons for the design system's importance, and how it improved efficiency and consistency within the team or across products.

Discuss a particular challenge such as balancing user needs with business objectives or managing complex requirements. Highlight how you approached the challenge and the ultimate solution you implemented, showcasing your problem-solving abilities.

Mention your methods for staying updated with design trends, such as participating in industry webinars, following design blogs, and engaging with design communities. Emphasize your commitment to continuous learning and how this benefits your design practice.

Explain your approach to prioritizing features based on user feedback, business goals, and technical feasibility. Discuss how you work with stakeholders to align priorities and how you make decisions to ensure optimal user experience.

Express the importance of user feedback in your design process as a key component for validation and iteration. Provide specific instances where user insights significantly influenced your design decisions, enhancing usability and achieving goals.

Detail your step-by-step approach to usability testing, including participant recruitment, test planning, execution, and analysis of results. Highlight how you incorporate findings to iterate on design solutions, underscoring your focus on user-centered design.

If you have relevant experience, discuss how you've approached the design of map-based or real-time interfaces, focusing on unique challenges and solutions. If you don't have direct experience, express your interest and understanding of the principles involved in such designs.