IT SUPPORT TECHNICIAN

The main responsibilities of the IT Support Technician at our bank in Sevierville, Tennessee involve providing timely and effective technical support for both staff and clients. This includes responding to incoming support calls, assisting with hardware and software installations, troubleshooting issues, and managing help desk tickets for various IT-related requests. Ultimately, the role is focused on ensuring that all bank IT systems function efficiently to maintain high levels of client service.

To become an IT Support Technician at our Sevierville location, you typically need an Associate’s degree in computer science or a related field, or equivalent experience and training. Preferred candidates have some prior IT support experience and demonstrate strong attention to detail, excellent communication skills, and the ability to multitask amidst ongoing technical requests.

As an IT Support Technician in Sevierville, Tennessee, you can expect a supportive and collaborative work environment. The role involves working Monday through Friday with general hours of 10:30 AM to 7:30 PM, although flexibility is required for longer hours, weekend work, and occasional travel. The focus is on teamwork and ensuring all technical operations run smoothly, which fosters a positive atmosphere for both staff and clients.

Our IT Support Technicians at the Sevierville location enjoy a comprehensive benefits package that includes 100% paid medical, dental, and vision insurance for employees, life insurance, a 401k plan, short-term and long-term disability coverage, and generous paid time off. We value our employees’ well-being and are committed to providing a supportive work-life balance.

Communication skills are crucial for an IT Support Technician role at our bank. As you interact with users of varying technical expertise, the ability to explain technical concepts in an understandable manner is vital. Strong communication ensures effective troubleshooting and builds trust, promoting a positive user experience as you assist staff and clients with their IT concerns.

When answering this question, focus on a specific example where you utilized your problem-solving skills. Detail the issue you faced, the steps you took to diagnose and resolve it, and the positive outcome for the client. Emphasize your technical know-how and your approach to communicating with the client throughout the process.

Be prepared to discuss any previous experience you've had using help desk software, including specifics about the platforms you've used and their functionalities. Highlight how these tools helped improve your efficiency in managing tickets and resolving issues, and your willingness to learn new systems if needed.

Explain your approach to prioritization, perhaps mentioning techniques like assessing the urgency and impact of each issue. Illustrate this with a past experience where you successfully managed competing priorities while maintaining a high quality of service.

Indicate your methods for staying current, such as attending workshops, following tech blogs, or participating in online forums. Discuss how you apply this knowledge in your role to provide the best support and solutions to clients and colleagues.

Discuss any hands-on experience you've had with installing hardware or software. Provide examples of installations you’ve completed, the challenges you faced, and how you ensured everything was set up properly and functioned as intended.

Demonstrate your empathy and communication skills by explaining how you would listen actively to the client, acknowledge their frustration, and reassure them that you are there to help. Outline the steps you would take to resolve their issue swiftly.

Identify key technical skills essential for the role, such as troubleshooting, knowledge of network systems, familiarity with different operating systems, and the ability to configure hardware and software. Mention any certifications or training you have completed that demonstrate these skills.

Talk about your approach to simplifying complex technical jargon into layman's terms. Highlight your ability to use analogies or everyday examples to help someone understand the issue clearly and feel more comfortable with the technology.

Prepare a specific example where you faced a technical challenge that pushed your skills. Describe the problem, the troubleshooting methods you used, and the final outcome, focusing on what you learned from the experience.

Articulate your interest in the role and the bank, possibly mentioning the organization’s values, commitment to customer service, or innovative use of technology. Explain how your values align with the company's mission and how you can contribute to their success.