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Director - job 4 of 8

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $106,602 - $115,00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The ACS Division of Financial Services (DFS) is responsible for supporting, planning, implementing, and monitoring the fiscal functions of the agency in accordance with City, State and Federal guidelines. The work of DFS includes managing the ACS budget; submission of monthly claims for revenue; processing of payments to provider agencies and vendors; monitoring the financial health of provider agencies through financial review and audits; maintenance of the ACS bank accounts; centralized oversight of ACS Child Welfare financial eligibility; and data maintenance for financial systems of record.

The Systems Support Office (SSO) was created to aid in the implementation of Improved Outcome for Children (IOC) by consolidating systems user support, to perform Connections system approvals that could not be performed by contract agency case managers and to centralize all NYS Legacy systems data entry previous performed by staff across multiple ACS divisions. Today, the SSO has five functional areas responsible for performing a multitude of tasks necessary for ACS program areas and contract agencies to deliver child welfare services to New York City Children and Families.

As part of the Division of Finance Services' Office of Revenue Maximization (ORM), the ORM Communications Center & Family First Data Entry (FFDE) Director will oversee the operations of the SSO Communications Center and Family First Data Entry Team.

The director will ensure the smooth operation of the SSO Service Management Portal (SSO-SMP) and the FFDE Team. The SMP is used by ACS program areas and provider agency staff to request case openings and systems-case support. The FFDE Team will ensure appropriate codes are entered in the State systems for children deemed eligible for the Family First Prevention Services Act (FFPSA) in support of Title IV-E federal funding.

- Manage the SSO Foster Care Intake process to ensure that cases meet State and Federal compliance standards prior to system hand off to IOC providers.

- Provide ongoing technical systems support to ACS and provider agency staff to ensure Family Service Stages and their related system counterparts are functioning correctly.

- Assist various child welfare community stakeholders who come into contact with ACS families and foster children, i.e., hospitals, pharmacies, Dept. of Probation, Child Support Enforcement, etc.

- Develop tools to review staff accountability and compliance in adherence with ACS case opening standards and procedures.

- Provide ongoing systems consultation and support to various ACS program areas throughout preventive and foster care agency closures, mergers and acquisitions. Serve as the SSO representative for the OCFS CNNX Implementation Committee to ensure that technical support, training, and assistance is available to workers upon implementation of new CNNX Builds and updates to other State systems.

- Monitor the CNNX Pending Activities Grid daily to ensure that child movements are processed timely so that providers are appropriately reimbursed for care days and Medicaid/Manage Care is established timely for all children entering foster care.

- Serve as a representative on cross divisional / agency meetings related to new City, State and Federal policy changes and initiatives to ensure that the impact of new policy/system changes are vetted against SSO business processes and procedures and updated accordingly to meet new standards, i.e. Foster Care, QRTP Aftercare, Child Care Payments, IES, etc.

- Develop and implement policy/procedure/business process for the new Family First Prevention Services Act (FFPSA) to ensure WMS POS-Line entries are made timely in support of Title IV-E funding and reimbursement.

- Manage a new unit consisting of (1) supervisor and (5) data entry workers responsible for FFPSA data entry into the NYS child welfare systems of record.


ADDITIONAL INFORMATION:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

- Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 709534.
- NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED
- NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$110801 / YEARLY (est.)
min
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$106602K
$115000K

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What You Should Know About Director, City of New York

The Administration for Children’s Services (ACS) in New York City is on the lookout for an exceptional Director to lead the Systems Support Office (SSO). This exciting role offers a salary range between $106,602 and $115,000. As the Director, you’ll play a pivotal role in overseeing the operations of the SSO Communications Center and the Family First Data Entry Team. Your responsibilities will involve managing the SSO Service Management Portal for ACS program areas and provider agencies, ensuring smooth case openings and maintaining compliance with State and Federal standards. You will provide essential technical systems support to ACS and community stakeholders, assisting a variety of organizations like hospitals and probation departments in their interactions with ACS families and foster children. Developing tools for staff accountability, monitoring child movements for timely processing, and representing SSO in various committee meetings are vital parts of this role. With a focus on financial processes related to the Family First Prevention Services Act, your leadership will significantly impact child welfare services in NYC. This is more than just a job; it’s an opportunity to drive meaningful change and make a positive difference in the lives of children and families. If you have the qualifications, desire for impactful work, and are ready to step into a leadership role at ACS, we encourage you to apply and be part of something truly significant.

Frequently Asked Questions (FAQs) for Director Role at City of New York
What are the primary responsibilities of the Director at ACS?

The Director at the Administration for Children’s Services (ACS) holds a range of responsibilities including overseeing the SSO Communications Center, managing the Family First Data Entry Team, and ensuring compliance with State and Federal standards. This role also involves providing technical support to ACS program areas, developing tools for staff accountability, and monitoring child movement processing to ensure timely reimbursements.

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What qualifications are required for the Director position at ACS?

To qualify for the Director role at the Administration for Children’s Services (ACS), candidates must possess a master’s degree from an accredited college in fields such as economics, finance, or public administration along with at least two years of professional experience in budget management or similar areas, including executive or managerial duties. Alternatively, a baccalaureate degree along with four years of relevant work experience is acceptable.

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How does the ACS Director support child welfare services?

The Director at the Administration for Children’s Services (ACS) plays a vital role in supporting child welfare services by managing the SSO to ensure that case openings and financial processes comply with established standards. This includes overseeing child welfare data entry and representing SSO in policy discussions to adapt services as necessary.

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What is the work environment like for the Director role at ACS?

The work environment for the Director at the Administration for Children’s Services (ACS) is dynamic and collaborative, focusing on enhancing services provided to children and families in NYC. The position involves interacting with various stakeholders including community organizations, compliance committees, and ACS staff, fostering a setting of teamwork while impacting child welfare directly.

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What impact can the Director have at ACS?

In the Director role at the Administration for Children’s Services (ACS), you can significantly influence child welfare outcomes by streamlining systems that support case management and financial compliance. Your leadership will directly contribute to the successful implementation of policies that benefit children and families in need, making a positive societal impact through your work.

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Common Interview Questions for Director
Can you describe your experience with managing fiscal processes in a large organization?

When answering this question, emphasize specific fiscal processes you've managed, detailing your experience in budget administration, financial auditing, or compliance monitoring. Highlight how your previous roles align with the duties expected of the Director at the Administration for Children’s Services (ACS).

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How do you ensure compliance with state and federal standards in a leadership role?

Explain your approach to maintaining compliance, such as implementing rigorous checks and balances, regular training for your team, and staying updated with any changes in standards. Relate this to your potential role at ACS by discussing relevant experiences and how they prepare you for this responsibility.

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What strategies do you utilize for effective team management?

Discuss your leadership style, including how you foster collaboration, manage diverse teams, and implement accountability measures. Providing specific examples of past experiences will illustrate your ability to lead the SSO team at ACS effectively.

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Describe an experience where you developed tools for staff accountability.

Share a specific instance where you created or implemented tools that enhanced accountability in your previous roles. Discuss how these tools improved performance, and relate this to potential applications at the Administration for Children’s Services (ACS).

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How would you handle conflicts within a team?

Illustrate your conflict resolution process, emphasizing a calm and constructive approach to addressing issues. Use examples that demonstrate your capability to maintain team cohesion, especially in high-stress environments like that of ACS.

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What experience do you have with working alongside governmental and community organizations?

Detail your previous collaborations with government entities or community organizations and how those experiences have prepared you for working with the various stakeholders as Director at ACS.

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How do you stay informed about changes in child welfare policies?

Discuss the various resources you use to stay updated on child welfare policies, including attending workshops, reading updates from relevant agencies, and networking with professionals in the field. Show how this proactive approach will benefit your role at the Administration for Children’s Services (ACS).

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What do you believe is the most important trait for a Director in child welfare?

Express your belief that leadership, empathy, and attention to compliance are crucial traits for a Director in child welfare. Support your answer with examples of how you have embodied these traits in your previous roles.

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Can you give an example of a successful initiative you implemented in a previous role?

Share a successful initiative that you led, focusing on the outcomes achieved and how it can relate to the initiatives you might implement at the Administration for Children’s Services (ACS).

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How would you approach the integration of new systems within ACS?

Highlight your experience with technological integrations and your strategy for employee training and system rollouts. Relate your approach to the specific needs of the Administration for Children’s Services (ACS), emphasizing clear communication and ongoing support.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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DATE POSTED
April 21, 2025

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