Sales Assistant - job 2 of 2

As a Sales Assistant at Arbor Homes, your main responsibilities include setting appointments, welcoming customers, showing model homes, registering clients, following up with potential buyers, generating leads, and assisting with the upkeep of the model home. This role primarily supports the Sales Manager by ensuring a smooth customer experience even when they are away.

To become a Sales Assistant at Arbor Homes, you should have a passion for customer service, excellent communication skills, and a proactive attitude. While specific sales experience is a plus, what matters most is your enthusiasm and willingness to learn about our homes and products, as well as providing outstanding service to our clients.

The schedule for a Sales Assistant at Arbor Homes is part-time, with standard hours from 11 AM to 6 PM for 2 to 4 days per week. This schedule offers flexibility while allowing you to engage fully with our customers during peak times when the Sales Manager is unavailable.

As a Sales Assistant at Arbor Homes, you can enjoy competitive hourly pay with bonus opportunities, as well as the chance to work with one of the most reputable new home builders in the Midwest. Additionally, Arbor Homes is committed to inclusion and diversity, ensuring a welcoming workplace environment.

To apply for the Sales Assistant position at Arbor Homes, check their careers page or network connections to find current openings. Prepare a resume that highlights your customer service skills and your passion for home-building, and follow the application process to showcase your fit for this exciting role.

When answering this question, highlight your enthusiasm for customer service and your desire to be part of a team committed to quality homes. Mention how Arbor Homes' culture aligns with your values and how you are eager to contribute to providing excellent customer experiences.

Demonstrate your ability to prioritize by discussing your approach to managing customer appointments, follow-ups, and model home upkeep. Explain how you would adapt your focus based on the Sales Manager’s schedule and customer needs.

Share a specific situation where you exceeded a customer’s expectations. Emphasize your communication skills, problem-solving abilities, and how you ensure customers feel valued, which is essential for a Sales Assistant at Arbor Homes.

To answer this, mention Arbor Homes' commitment to quality, its vibrant workplace culture, and customer-first approach. This reflects your understanding of the company's values and how they resonate with your career aspirations.

Discuss a structured approach where you stay calm, listen to the customer's concerns, and strive for a resolution. Emphasize the importance of communication and how you can escalate issues to the Sales Manager if needed, showcasing your teamwork.

Highlight skills like strong interpersonal communication, time management, product knowledge, and the ability to generate leads. Explain how these skills contribute to a positive customer experience and support the Sales Manager effectively.

Talk about your interest in the home-building industry and how you keep up with trends through relevant articles, news, and networking with professionals. This shows your proactive attitude towards learning, which is beneficial for a Sales Assistant.

Explain that customer follow-up is crucial for building relationships and trust. Emphasize how timely follow-ups can convert leads into sales and enhance customer satisfaction, showcasing your understanding of sales processes.

Discuss any CRM (Customer Relationship Management) tools you have used, as well as how you utilize organizational systems to track leads. This demonstrates your technical skills relevant to the Sales Assistant role at Arbor Homes.

Share your belief in collaboration and open communication as essential elements of effective teamwork. Mentioning your ability to work closely with the Sales Manager and other team members will illustrate your commitment to the company’s success.