Casual Sales Ambassador - San Tan Village

As a Casual Sales Ambassador at Lush, your main responsibilities will include driving sales by exceeding sales goals, providing exceptional customer experiences, and educating shoppers about Lush's brand values and ethics. You will actively connect with customers, identify their needs, and demonstrate products to create memorable shopping experiences.

To become a Casual Sales Ambassador at Lush, you need excellent customer service skills, flexibility in adapting to a fast-paced retail environment, and a passion for skincare and ethical business practices. While not mandatory, experience in consultation-based customer service, teamwork, and product knowledge is preferred.

Lush is committed to ongoing development for Casual Sales Ambassadors, providing resources for improving sales techniques and product knowledge. You are encouraged to take ownership of your development, seek feedback, and participate in workshops and training sessions to enhance your skills.

At Lush, promoting diversity, equity, inclusion, and belonging is a core value. As a Casual Sales Ambassador, you will actively listen to team members, foster open communication, encourage collaboration, and recognize the unique contributions of every individual to create a warm and inclusive work environment.

As a Casual Sales Ambassador at Lush, you can expect a vibrant and energetic work environment that emphasizes teamwork and collaboration. You’ll work alongside passionate individuals who share your commitment to customer service and ethical practices, all while enjoying a fun and supportive atmosphere.

In tough situations, it's vital to listen actively to the customer’s concerns, remain calm, and empathize with their experience. Use your training in consultation-based customer service to find a solution that addresses their needs while aligning with Lush’s values.

Express your enthusiasm for Lush's commitment to ethical practices and fresh ingredients. Highlight how this aligns with your values and passion for skincare, and your eagerness to contribute to a brand that makes a positive impact.

Be specific about a time when you implemented effective strategies to boost sales, such as upselling or creating engaging product displays. Emphasize how you took the initiative and leveraged your knowledge to maximize sales opportunities.

Discuss your commitment to continuous learning, such as participating in training sessions, researching product ingredients, and practicing product demonstrations. Illustrate your enthusiasm for the brand and staying knowledgeable about new releases.

Outline your approach to customer interactions, such as personalized consultations and product demonstrations. Explain how you would actively listen to customer needs and provide tailored recommendations to enhance their shopping experience.

Discuss your approach to teamwork, emphasizing the importance of open communication, respecting diverse perspectives, and supporting colleagues. Share examples of how you’ve previously fostered a collaborative and friendly work atmosphere.

Share a specific instance where you informed a customer about a product, detailing how you connected its benefits to their needs, which ultimately led to a sale. Highlight your ability to convey enthusiasm and knowledge.

Discuss Lush’s unique selling points, such as its commitment to ethical sourcing, handmade products, and sustainability. Reflect on how you resonate with these values and how they influence your desire to work for Lush.

Talk about your time management strategies, like creating to-do lists and remaining adaptable to shifting priorities. Emphasize your ability to stay focused and organized amidst the fast-paced retail setting.

Express your understanding that retail positions often require flexible schedules, and convey your readiness to work during these times. Highlight your commitment to being available to meet customer needs.