Customer Growth Manager - APAC - Remote

As a Customer Growth Manager at Cloudbeds, your core responsibilities include upselling and cross-selling to existing clients, managing a robust customer pipeline, and identifying growth opportunities through strategic account analysis. You will prepare tailored sales presentations and collaborate with onboarding and product teams to ensure smooth integrations of upsold products, while also keeping an eye on industry trends to stay ahead.

To become a Customer Growth Manager at Cloudbeds, you should have a proven track record in sales, particularly in upselling or account management, preferably in the hospitality tech field. Familiarity with hospitality operations, strong relational skills, and the ability to communicate complex concepts clearly are also crucial. Experience with tools like Salesforce and an understanding of industry trends will set you apart.

Cloudbeds provides its Customer Growth Managers with comprehensive resources and support, including professional development courses, access to industry insights, and a collaborative working environment. Your success is backed by a culture of inclusion where knowledge transfer and continuous learning are encouraged, allowing you to exceed targets and contribute to a thriving team.

The culture at Cloudbeds for a Customer Growth Manager is characterized by innovation, inclusion, and a remote-first approach. With a diverse team located across many countries and speaking over 30 languages, you'll find a welcoming environment that celebrates collaboration and creativity, fostering a space where you can thrive professionally and personally.

Cloudbeds stands out as a unique workplace for a Customer Growth Manager because of its commitment to innovative solutions in hospitality. The company blends technology with a passion for travel and customer service, empowering you to engage with clients worldwide while working alongside seasoned experts who share your enthusiasm for transforming the industry.

When answering this question, focus on your understanding of the customer’s needs and the value each upsell would bring to them. Discuss the importance of relationship-building and regular communication to identify opportunities. You can mention specific techniques such as conducting regular check-ins and asking open-ended questions to uncover potential needs.

Using the STAR method (Situation, Task, Action, Result), explain how you approached the situation, emphasizing your problem-solving skills and ability to maintain professionalism. Detail how you listened to the client's concerns, provided tailored solutions, and achieved a positive outcome.

Demonstrate your proactive approach in staying informed by mentioning specific publications, industry events, or networking groups you follow. Show that you engage in continuous learning and adapt strategies based on emerging trends, underscoring that you understand the changing dynamics within the hospitality tech space.

Discuss your method for analyzing key metrics such as revenue potential, customer relationship strength, and their existing product usage. Emphasize your use of data to inform your strategy and how you maintain a flexible approach to adjust your priorities based on new insights or changes in customer needs.

Highlight your familiarity with sales management tools such as Salesforce, Groove, or analytics software that help you track customer interactions and progress. Explain how you use these tools to manage relationships and drive sales performance effectively.

Share your approach to handling objections by emphasizing active listening and empathy. Discuss how you provide evidence and success stories that address their concerns, showcasing the benefits of your solution and reinstating value.

Provide specifics about your campaign, including the goals, strategies implemented, and outcomes achieved. Highlight your analytical abilities in measuring quantities like ROI and how adjustments made during the campaign contributed to its success.

Talk about the importance of understanding your audience’s business needs, crafting a clear message that highlights relevant features, and showcasing the potential ROI of your solution. Discuss how you tailor presentations to meet the specific challenges of each customer.

Emphasize the importance of regular communication, check-ins, and demonstrating genuine interest in their success over time. Discuss your strategies for providing ongoing support and the ways you ensure clients feel valued and prioritized.

Share what drives you personally and professionally, such as meeting challenges, the thrill of closing deals, and the satisfaction of helping clients succeed. Relate this motivation back to how it aligns with Cloudbeds' culture and values.