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Fireplace Installation Technician

The primary responsibility of this position is to install hearth products safely and efficiently as per manufacturer specifications, national/local codes, and at the same time staying focused on providing a positive customer experience. The installer must determine the customer’s expectations with the goal of producing a project that is both safe and aesthetically pleasing. Must be willing to continually learn and have a strong work ethic and be trustworthy. Familiar with standard concepts, practices, and procedures of the hearth industry. Relies on estimates written, experience, judgment, positive communication, and owner’s guidance to plan and accomplish goals. Detailed notes and documentation for each project is required.


RESPONSIBILITIES
  • Review site inspection notes and photos to accurately plan installation materials beyond Kit.
  • Review manufacturer’s installation manual of product being installed.
  • When at Customer’s home, greet customer in friendly manor, review the installation with customer, ask for any special concerns the customer may have, notate.
  • Install product as per specifications and pre-plan. Begin with the end in mind, and look at details of how the product will be finished.
  • All gas lines, fireplace electricity, venting, clearances, framing, etc. must be done to AAM production standards.
  • Consistent written and verbal communication with customer/contractor, owner, salesperson, and/or manufacturer throughout the installation.
  • Completion of work within standard guidelines as determined by schedule.
  • Accurately, track and report materials used beyond standard kit in each job.
  • For finished/homeowner jobs: review result of job with customer; explain operation of product installed, gain client authorization of completeness and satisfaction. Document with pictures and detailed notes.
  • For construction/contractor single-stage and multi-stage work.  Detailed notes for the next step of installation documented and reviewed. Submit documentation & download pictures into customer file.
  • Ability to discuss job improvements in a post-project review meeting.
  • Pre-load next day’s job
  • Sign in/out appropriate specialty tools without fail.


QUALIFICATIONS
  • 3-5 years of safe and professional installation experience to anticipate construction challenges when installing in new builds and existing homes.
  • Excellent written and verbal communication and people skills.
  • Ability to accurately plan a job from estimate to install and execute.
  • Ability to continuously train on the technical aspects of the hearth industry.
  • Ability to plan and action resources to lift to 600 lbs. safely.
  • The ability to climb ladders up to 50 feet and move around comfortably on roofs of different designs.
  • Understanding and commitment to safe work standards
  • High-level of professional conduct and excellent work ethic.
  • Commitment to excellence with an elevated level of diligence.
  • Proven time-management skills with ability to work independently.
  • Ability to report timely and thoroughly.
  • Must have an insurable driving record and valid driver’s license.


$25 - $30 an hour

#ZR

Average salary estimate

$57200 / YEARLY (est.)
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max
$52000K
$62400K

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What You Should Know About Fireplace Installation Technician, Cogent Talent Solutions

Are you a skilled Fireplace Installation Technician looking for an exciting opportunity in Traverse City, MI? Join our team, where your expertise will shine as you install hearth products with a commitment to safety and efficiency! You'll work closely with customers to ensure their expectations are met while maintaining a friendly and positive experience. Each day brings new challenges as you plan installations based on manufacturer specifications, local codes, and the specific needs of our clients. We believe in the power of continuous learning, and we encourage our technicians to expand their knowledge of the hearth industry. With your strong work ethic and reliability, you'll be instrumental in documenting each project and ensuring thorough communication with everyone involved, from the customer to the manufacturer. You'll apply your 3-5 years of installation experience to navigate construction challenges in both new builds and existing homes. If you’re ready to take your career to the next level with a company that values diligence and professional conduct, we want to hear from you!

Frequently Asked Questions (FAQs) for Fireplace Installation Technician Role at Cogent Talent Solutions
What are the main responsibilities of a Fireplace Installation Technician at our company?

As a Fireplace Installation Technician, your primary responsibilities include installing hearth products per manufacturer specifications and local codes, maintaining a focus on customer satisfaction, planning each installation accurately, and ensuring all safety standards are met. Additionally, you'll communicate consistently with customers and team members throughout the process to ensure a smooth execution.

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What qualifications do I need to become a Fireplace Installation Technician in Traverse City, MI?

To succeed as a Fireplace Installation Technician, you should have 3-5 years of professional installation experience, excellent communication skills, and a commitment to ongoing learning in the hearth industry. Physical capabilities, such as lifting heavy materials and working at heights, are also essential, as is having a valid driver's license and an insurable driving record.

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How does the installation process work for a Fireplace Installation Technician?

The installation process for a Fireplace Installation Technician involves site inspections, planning the necessary materials, reviewing installation manuals, and executing the installation according to pre-planned specifications. You will maintain communication with the customer and document each step, ensuring safety and satisfaction throughout the project.

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What is the expected hourly wage for a Fireplace Installation Technician in Traverse City?

The hourly wage for a Fireplace Installation Technician in Traverse City typically ranges from $25 to $30, based on experience and skill level. This competitive pay reflects the professionalism and expertise required for various installation tasks in the hearth industry.

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What skills are important for a successful Fireplace Installation Technician?

Important skills for a successful Fireplace Installation Technician include excellent communication abilities, strong planning and organizational skills, commitment to safety standards, a good work ethic, and the capacity to build positive customer relationships. Hands-on experience and the ability to problem-solve in real time are also crucial for managing installations effectively.

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Common Interview Questions for Fireplace Installation Technician
What steps do you take to prepare for a fireplace installation?

To prepare for a fireplace installation, I review site inspection notes, gather all necessary materials, and consult the installation manual for the specific product. Ensuring that I have a clear plan helps me execute the installation smoothly and keep the customer informed.

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How do you handle customer concerns during an installation?

I approach customer concerns with empathy and professionalism. I make it a priority to listen actively to their questions, address their issues promptly, and provide transparent updates throughout the installation process to ensure they feel valued and satisfied.

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Can you describe your experience with safety regulations in fireplace installations?

I have extensive experience applying safety regulations and standards to all aspects of fireplace installations. I prioritize my safety and the safety of customers by adhering strictly to local codes and manufacturer guidelines while continuously educating myself on best practices.

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What challenges have you faced in fireplace installations, and how did you overcome them?

One challenge I've faced was working in a new build with unexpected structural limitations. To overcome this, I proactively communicated with the team about the issue, researched potential solutions, and adjusted the installation plan to ensure the project was completed both safely and effectively.

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What techniques do you use to ensure a successful installation?

I use thorough planning, attention to detail, and continuous communication with both clients and team members. This approach ensures that all expectations are set from the beginning and that any potential issues are addressed immediately.

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How do you stay updated on the latest trends and technologies in the hearth industry?

I stay updated by attending industry workshops, subscribing to relevant trade publications, and participating in online forums and communities. This continuous learning helps me stay knowledgeable about the latest trends and installation practices.

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What methods do you use to document your installations?

I document each installation meticulously by noting the steps taken, materials used, and any special instructions or customer concerns. I also take photographs of the finished product for customer records and future reference.

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How do you ensure timely completion of installation projects?

I ensure timely completion by creating a detailed schedule before beginning any project, closely tracking progress, and communicating with suppliers for timely delivery of materials. I prioritize tasks efficiently to adhere to set timelines.

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What role does teamwork play in your installation process?

Teamwork is essential in my installation process. I collaborate closely with colleagues, customers, and suppliers to ensure everyone is aligned on goals and timelines, facilitating a seamless installation experience for all involved.

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How do you handle a situation where a customer is dissatisfied with the installation?

If a customer is dissatisfied, I strive to address their concerns promptly and professionally. I listen to their feedback, assess the situation, and work collaboratively to find a suitable resolution, ensuring they feel heard and valued.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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