Senior Business Analyst - Insurance (Hybrid)

As a Senior Business Analyst at CoverGo, your responsibilities include identifying client business issues, creating analytical solutions, and designing business processes. You'll gather and document complex business requirements, develop test scenarios, and assist in the project lifecycle phases such as QA and UAT. Your role is vital in ensuring that client requirements are effectively communicated and integrated into our insurance solutions.

To apply for the Senior Business Analyst position at CoverGo, you need at least five years of experience in a similar role, ideally with exposure to the insurance industry. A degree in Business, IT, or a related field is necessary, along with skills in business analysis and knowledge of Agile methodologies. Certifications related to health insurance can enhance your application.

CoverGo is committed to your professional growth. As a Senior Business Analyst, you’ll benefit from a learning and development plan tailored to enhance your skills. This includes opportunities for training in the latest technologies and methodologies within the Insurtech sphere, allowing you to stay ahead in a fast-evolving industry.

The work culture at CoverGo is vibrant and diverse, reflecting our global team with members from over 30 nationalities. We promote a collaborative and inclusive environment where creativity and innovation thrive. As a Senior Business Analyst, you’ll find flexibility and a strong focus on employee satisfaction, which makes CoverGo a great place to work.

Senior Business Analysts at CoverGo leverage various tools and technologies to streamline their work, including management and documentation tools that support Agile practices. Familiarity with data analysis and visualization tools can also be beneficial, as you will be working with complex datasets to derive actionable insights for our clients.

When prioritizing requirements, I start by engaging stakeholders to understand their needs and expectations. I use techniques such as MoSCoW (Must have, Should have, Could have, and Won't have) to categorize requirements. This helps ensure that the most critical functionalities are developed first, aligning with the project goals and timelines.

I have worked extensively in Agile environments, participating in sprints and facilitating daily stand-ups. My role involved collaborating closely with cross-functional teams to refine backlog items. I find that Agile promotes flexibility and responsiveness to changing needs, which is vital in today's fast-paced Insurtech market.

My approach to gathering business requirements involves multiple techniques, including interviews, focus groups, and workshops. I believe in fostering an open environment that encourages dialogue, which helps me unearth the underlying needs of stakeholders. Documenting these requirements clearly is essential for ensuring everyone's understanding.

I handle conflicts by actively listening to all parties involved and seeking to understand their perspectives. I aim to mediate discussions to find common ground, ensuring that all voices are heard. Effective communication and empathy are key in resolving conflicts and maintaining project momentum.

In my previous role, I worked on a large-scale project where we had to integrate multiple insurance systems. The challenge stemmed from varying client expectations and data inconsistencies. I facilitated workshops to clarify requirements and coordinated regular check-ins with stakeholders to keep everyone aligned on the project scope and progress.

I utilize several testing techniques, including creating detailed test cases based on business requirements. I also engage with users during User Acceptance Testing (UAT) to ensure the application meets their needs. Feedback is crucial, so I incorporate it into iterative improvements before the final release.

I ensure that my documentation is clear, concise, and tailored to the audience. By using industry-standard templates and best practices, I create comprehensive documents that include use cases, user stories, and process flows. Regular reviews with stakeholders also help verify that the documentation aligns with project expectations.

Communication is vital in my role as a Senior Business Analyst. It bridges gaps between technical teams and business stakeholders, ensuring everyone is on the same page. I use various communication tools to facilitate discussions, share updates, and document progress throughout the project lifecycle.

To manage project deadlines, I prioritize tasks effectively and create a clear timeline early in the project. I regularly review progress against deadlines and adapt my workload as necessary. Transparent communication with the team allows us to address any potential delays proactively, ensuring we stay on track.

I am drawn to the Senior Business Analyst role at CoverGo because of the opportunity to work on innovative solutions in the Insurtech space. CoverGo's mission to digitize insurance aligns with my passion for using technology to improve client experiences. I admire the company's commitment to diversity and employee well-being, making it an ideal fit for me.