Community Sales Manager-Gravity|Greenhouse |LVQ

As a Community Sales Manager at Gravity, GHSN, and LVQ, your primary responsibilities include managing the leasing team, implementing sales strategies, overseeing the leasing process, and ensuring that all customer inquiries are handled with exceptional service. You'll also conduct hiring and training, set team goals, collaborate with Marketing, and ensure compliance with all relevant laws and regulations.

To qualify for the Community Sales Manager role at Gravity, GHSN, and LVQ, candidates typically need 3-5 years of property management experience, along with 1-2 years in personnel management. Strong analytical skills, a good understanding of budget processes, exceptional communication skills, and proven customer service abilities are also vital for success in this position.

The Community Sales Manager plays a crucial role in monitoring sales pace to align with market conditions, setting measurable sales goals for the leasing team, and making strategic recommendations for pricing and promotions. Accountability and effective communication with the team and other departments are key to achieving these objectives.

The work environment for a Community Sales Manager at Gravity, GHSN, and LVQ is vibrant and collaborative, taking place onsite at a residential community. The role demands flexibility to meet the community's needs, with a typical schedule of 8:00 am to 5:00 pm, and may include weekends to provide leadership support to the team.

Key skills for a successful Community Sales Manager at Gravity, GHSN, and LVQ include strong leadership and motivational abilities, excellent communication and negotiation skills, solid project management capabilities, and proficiency in customer service. A knack for problem-solving and adaptability will also greatly benefit individuals in this role.

In your response, highlight specific experiences managing teams, overseeing leasing processes, and driving sales performance. Use quantifiable results to illustrate your impact, such as increased occupancy rates or improved customer satisfaction scores.

Discuss the importance of setting clear goals, providing ongoing training, and creating a supportive environment. Share a specific strategy you’ve implemented, such as regular team meetings, to encourage collaboration and share successes.

Emphasize the value of training and equipping staff with skills needed to deliver exceptional service. You might also discuss techniques for gathering and analyzing customer feedback and implementing changes based on those insights.

Provide examples of your conflict-resolution strategies, demonstrating your ability to remain calm under pressure. Explain your approach to listening to all parties involved and seeking a fair resolution that strengthens team dynamics.

Make it clear that you believe in the power of teamwork and communication. Talk about your experience collaborating effectively with other departments, such as Marketing or Facilities, to achieve common goals and enhance community appeal.

Discuss various resources you rely on, such as industry publications, webinars, networking events, and ongoing education. Show your awareness of the importance of tailoring strategies based on market shifts.

Outline your experience creating and managing budgets, understanding financial reports, and using this information to inform strategic decisions. Examples of cost-saving measures or revenue-boosting strategies will strengthen your answer.

Detail your training plan, emphasizing a combination of mentorship, hands-on practice, and access to resources. Show your commitment to ensuring they feel confident and fully prepared to join the team.

Highlight the significance of building strong relationships with residents through clear communication, prompt responses, and proactive problem-solving. Give examples from your experience where exceptional service led to positive outcomes.

Share a specific initiative that led to a measurable increase in occupancy, such as a targeted marketing campaign or new community engagement events. Use data to showcase the effectiveness of your approach.