Assistant Manager, Store/Kiosk Northshore Mall Store

As an Assistant Manager at AT&T's Northshore Mall Store, your responsibilities include overseeing daily operations, managing your retail team, ensuring superior customer service, assisting with merchandising and product launches, and contributing to sales goals. You’ll also engage in coaching team members to enhance their sales performance and provide insights to the store manager to improve overall store efficiency.

To qualify for the Assistant Manager position at AT&T in Peabody, MA, candidates should have at least three years of sales or customer service experience in telecommunications or a related industry. Prior management experience, strong communication skills, and familiarity with the latest wireless technology will also be essential in successfully leading your team and engaging with customers.

AT&T provides extensive paid training for new Assistant Managers, designed to equip you with the skills and knowledge to succeed in retail leadership. This training focuses on sales strategies, team management, and customer engagement tactics, ensuring you have everything you need to thrive in your role and inspire your team to reach their potential.

The salary range for an Assistant Manager at AT&T in Essex County, MA, falls between $53,200 and $79,800 annually, with the potential to earn an additional $18,000 in commissions based on sales performance. Your exact starting salary will depend on various factors like geography, experience, and education, ensuring a competitive compensation package.

AT&T offers a robust benefits package for Assistant Managers, which includes medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and numerous wellness programs. Additional perks such as employee discounts on services are also available, making it a rewarding work environment that prioritizes employee well-being.

When answering this question, focus on your leadership style. Discuss specific strategies you’ve used in the past to inspire team members, such as setting clear expectations, celebrating small wins, or providing tailored training. Highlight how your actions have led to increased team performance and customer satisfaction.

Share specific examples of situations where you've handled difficult customers. Emphasize your ability to remain calm, listen actively, and find quick resolutions. This demonstrates your customer service skills, which are crucial for the Assistant Manager role at AT&T.

Be prepared to discuss a team management scenario that showcases your leadership ability. Share how you set objectives, monitored progress, and encouraged collaboration while ensuring everyone felt valued, particularly in a sales context.

In your response, highlight traits such as strong communication skills, adaptability, and a customer-first attitude. Connect this to the responsibilities of an Assistant Manager by explaining how these qualities foster team cohesion and drive sales.

Discuss your proactive approach to learning, whether through industry newsletters, networking, or attending conferences. Convey your enthusiasm for technology and how it enhances customer experiences, tying it into the mission of AT&T.

Share methods you’ve learned for effective inventory management, like regular audits and sales trend analysis. Explain how good merchandising can boost sales and enhance the customer shopping experience, crucial elements for the Assistant Manager role at AT&T.

Focus on your ability to provide constructive feedback and support. Explain how you would assess the situation, provide targeted coaching, and set revised goals in a positive light to encourage improvement without discouraging the team member.

Use this as an opportunity to showcase your strategic perspective. Provide a specific scenario where you analyzed a problem, proposed a solution, and led your team through the change. Highlight the positive outcomes from your initiative.

Discuss your organizational skills and ability to adapt to changing priorities. Provide examples of how you would assess which tasks are most critical for customer satisfaction and business objectives, ensuring that nothing important falls through the cracks.

Express your genuine interest in AT&T's commitment to customer service and innovation. Reflect on how the company's values align with yours and how you see yourself contributing to their success as an Assistant Manager in the retail environment.