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Records Clerk

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Records Clerk assists in the operation and maintenance of client and administrative records, including reference, retrieval and disposal activities. The clerk adheres to daily record center operational policies and procedures. The clerk provides quality customer service daily; ensures all assignments are completed accurately and efficiently and promotes professionalism and teamwork.

Job Responsibilities

  • Creates new client files.
  • Provides assistance with the re-shelving of client files.
  • Prepares files for off-site storage, indexes files and enters information into the records management database.
  • Checks client files in and out of the records center.
  • Performs scheduled client file deliveries and pick-ups.
  • Provides document filing assistance to attorneys and professional staff.
  • Performs periodic internal audits of the records center.
  • Performs scheduled inventory scans of the client files throughout the office.
  • Assists with confidential destruction of material located in on-site confidential shredding containers.
  • Assists with off-site storage pick-ups and deliveries.
  • Delivers off-site storage boxes to internal clients.
  • Provides assistance to records center personnel and staff as needed; completes additional projects as necessary.
  • Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

  • Demonstrated ability to follow written and oral instructions.
  • Demonstrated ability to file records/documents in sequential order and maintain the necessary precautions when working with sensitive and/or confidential material.
  • Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Basic skill in operating a desktop computer, accurately completing data entry, searching for and retrieving information.
  • Demonstrated ability to provide basic client service requiring ordinary tact and courtesy.
  • Ability to safely lift, move and carry boxes without assistance, weighing up to 25 lbs.

Education

The position requires a High School Diploma or GED.

Experience

The position requires a minimum of one year of general office work, including data entry, filing and related duties.

Additional Information

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $39,000-$51,030. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.

Average salary estimate

$45015 / YEARLY (est.)
min
max
$39000K
$51030K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Records Clerk, Crowell & Moring

Are you organized, detail-oriented, and looking to start your career in a vibrant legal environment? Crowell & Moring LLP is searching for a Records Clerk to join our dedicated team in Chicago, IL. As a globally recognized law firm, we pride ourselves on our commitment to excellence and our diversified work culture. In this role, you will be responsible for the operation and maintenance of client and administrative records, ensuring every file is accurately created, indexed, and retrieved with care. Your day-to-day will include creating new client files, assisting with delivering and picking up files, and maintaining our records management database with utmost precision. We believe everyone plays a crucial role in our firm’s success, and as a Records Clerk, you will contribute to our dedication to quality customer service while maintaining confidentiality and professionalism. We’re looking for someone who can manage their workload effectively in a fast-paced environment while adhering to our established policies and procedures. If you're excited to be part of a team that values diversity, equity, and community service, we’d love to see you join us at Crowell & Moring LLP. With competitive compensation and an array of comprehensive benefits, this position offers a supportive atmosphere where your contributions matter. If you enjoy being the backbone of operational successes and are eager to learn and grow, come be a part of our inspiring workplace!

Frequently Asked Questions (FAQs) for Records Clerk Role at Crowell & Moring
What are the responsibilities of a Records Clerk at Crowell & Moring LLP?

As a Records Clerk at Crowell & Moring LLP, your key responsibilities will include creating and managing client files, ensuring accurate documentation and retrieval of records, preparing files for off-site storage, and conducting periodic audits of the records center. You will also be tasked with delivering and picking up client files within the firm. Maintaining organization within a fast-paced environment while providing quality customer service is paramount in this role.

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What qualifications are required for a Records Clerk position at Crowell & Moring LLP?

To become a Records Clerk at Crowell & Moring LLP, you need to have a High School Diploma or GED. Additionally, at least one year of office experience that includes data entry, filing or similar duties is required. Strong organizational skills, the ability to follow written and oral instructions, and basic computer skills are essential for success in this role.

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How does Crowell & Moring LLP promote teamwork among Records Clerks?

At Crowell & Moring LLP, we understand that teamwork is crucial for efficient operations. As a Records Clerk, you will be actively involved in collaboration with other clerks and staff. We encourage an environment where everyone supports each other, shares responsibilities, and completes projects collectively, fostering a vibrant culture of cooperation and communication.

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What kind of work environment can a Records Clerk expect at Crowell & Moring LLP?

Working at Crowell & Moring LLP means stepping into a dynamic and friendly work environment. As a Records Clerk, you will find a positive culture that values hard work and dedication, while providing opportunities for personal growth and community service involvement. Our firm promotes a balance between professional success and personal fulfillment.

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What is the salary range for a Records Clerk at Crowell & Moring LLP?

The salary range for a Records Clerk at Crowell & Moring LLP varies from $39,000 to $51,030, depending on factors like location, skills, experience, and education. Additional compensation may also include a discretionary bonus, ensuring that our commitment to fair and equitable compensation is upheld.

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Common Interview Questions for Records Clerk
What steps do you take to maintain confidentiality when handling sensitive records?

In handling sensitive records, I ensure that I only share confidential information with authorized personnel. I follow all established protocols for storage and disposal, and I am meticulous about keeping physical and digital records secure. I understand the critical importance of confidentiality in a legal setting.

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How do you prioritize tasks when managing multiple file requests?

When managing multiple file requests, I assess the urgency and importance of each task. I create a prioritized list and tackle the most critical requests first while ensuring that no detail is overlooked. Effective communication with colleagues also helps streamline processes.

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Can you describe your experience with data entry and record management systems?

I have experience with various data entry and record management systems, focusing on accuracy and efficiency. I understand the importance of entering information in a timely manner and am well-equipped to navigate databases to retrieve and input records as needed.

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How do you handle a situation where you receive conflicting instructions regarding file management?

In the event of conflicting instructions, I would first clarify the directives by reaching out to the individuals involved. I believe in open communication to resolve misunderstandings and ensuring that I am aligning my work with the firm’s policies and procedures.

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What motivates you to excel in a Records Clerk role?

My motivation comes from the satisfaction of knowing that I am supporting my team and contributing to the overall success of the firm. I take pride in maintaining order and accuracy in records management, and I appreciate the collaborative environment that motivates me to perform at my best.

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Describe a time you encountered a significant challenge in filing or records management. How did you resolve it?

I once faced a significant challenge when an entire filing system was accidentally disorganized. To resolve it, I took the initiative to create a detailed plan for re-organizing the files systematically. I involved my colleagues in this task and communicated clearly about our progress, which turned a difficult situation into a successful team effort.

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What tools or software are you familiar with that assist in records management?

I have worked with various records management software tools, including document management systems for filing and retrieving files electronically. Familiarity with database management and basic office software like Microsoft Office Suite has also enhanced my efficiency in recordkeeping.

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How do you ensure accuracy in your data entry tasks?

To ensure accuracy in my data entry tasks, I double-check the information as I input it, cross-reference with original documents when possible, and practice attention to detail. Utilizing checklists also helps to maintain accuracy in my workflow.

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How would you approach a situation where you need to transport confidential documents?

When transporting confidential documents, I ensure that I use secure and sealed containers or locked bags. I familiarize myself with the protocols for transporting sensitive information within the firm and always aim to minimize exposure to unauthorized personnel.

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What is your approach to handling physical and digital filing systems?

My approach to managing physical and digital filing systems involves keeping both organized and easily accessible. In physical filing, I use a logical categorization system, while in digital filing, I maintain a structured, user-friendly layout. I regularly audit both systems to ensure they remain efficient.

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Founded in 1979, Crowell & Moring is an international law firm that represents clients in litigation and arbitration, regulatory, and transactional matters. The company is headquartered in Washington, District of Columbia.

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Full-time, on-site
DATE POSTED
March 20, 2025

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