Job details

Ecommerce Specialist

Our client, a young and innovative branded merchandise agency specializing in Enterprise Business, is seeking an organized and detail-oriented eCommerce Specialist to join their Programs team and help deliver exceptional client experiences. This role focuses on designing and managing eCommerce stores, maintaining strong client communication, and ensuring seamless order processing. If you are passionate about eCommerce, experienced with eCommerce stores like Shopify, and enjoy hands-on, detail-oriented work, we’d love to hear from you.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities

Front-End Assembly: Design and assemble eCommerce websites ("Simple Stores") with customized themes that reflect client branding and meet functional requirements.
Inbox Management: Oversee incoming requests and inquiries through the Stores' inbox and back-end systems, ensuring timely and accurate responses.
Stakeholder Communication: Serve as the primary point of contact for internal team members or clients, providing updates on store design, inventory, and order details.
Data Analysis and Reporting: Collect, analyze, and report on inventory levels, job conversions, and order fulfillment to inform decision-making.
Vendor Order Management: Place purchase orders for production items and manage inbound purchase orders from vendors.
Client Order Management: Process manual orders through the CRM and generate shipping labels to efficiently fulfill client requests.

What Success Looks Like

High-Quality Stores: Client eCommerce stores are customized and functional, reflecting branding requirements and exceeding expectations.
Efficient Inbox and Order Management: Requests and orders are handled promptly, with smooth communication and timely fulfillment.
Accurate Data Reporting: Inventory and order reports are precise, enabling better decision-making and seamless operations.
Strong Client Relationships: Clients and internal stakeholders receive clear updates and solutions that enhance satisfaction and trust.

Qualifications

Experience

3+ years of experience in front-end assembly and customization of eCommerce stores, with required expertise in platforms such as Shopify and OMG.

Skills

Proficiency in Excel for data management and reporting.
Fluency in English, with excellent written and verbal communication skills.
Strong organizational skills and attention to detail to manage multiple tasks effectively.

Traits

Proactive, solution-oriented, and committed to delivering high-quality client experiences.
A team player who thrives in a dynamic and collaborative environment.
Passionate about eCommerce and excited to support innovative projects.

Opportunity

This role offers the chance to work in a fast-growing branded merchandise agency and contribute directly to the success of enterprise-level eCommerce programs. If you are a skilled eCommerce Specialist with a passion for delivering exceptional client experiences, we encourage you to apply.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Ecommerce Specialist, ProjectGrowth

Our client, a dynamic and innovative branded merchandise agency based in Cape Town, is on the lookout for a talented eCommerce Specialist to join their Programs team. If you have a knack for creating standout eCommerce experiences and thrive in a hands-on supportive role, this could be your dream job! In this fully remote position, you'll focus on designing and managing eCommerce stores, ensuring everything runs smoothly from order processing to client communications. Imagine crafting custom-designed eCommerce websites on platforms like Shopify that not only look great but also meet specific client needs. You'll be the go-to person for inbox management, tackling requests and inquiries with utmost efficiency, while fostering strong relationships with stakeholders. Your analytical skills will shine as you analyze data, report on inventory levels, and track order fulfillment. With 3+ years of experience, you likely have the experience needed to assemble high-quality stores and handle vendor and client orders with poise. If you're passionate about eCommerce and ready to make a meaningful impact, we’d love to hear from you about this incredible opportunity!

Frequently Asked Questions (FAQs) for Ecommerce Specialist Role at ProjectGrowth

What are the main responsibilities of the Ecommerce Specialist at the branded merchandise agency?

As an Ecommerce Specialist at our innovative branded merchandise agency, your main responsibilities will encompass designing and assembling customized eCommerce websites, managing inbox inquiries, facilitating communication with clients and internal teams, analyzing and reporting on critical data related to inventory and order fulfillment, and overseeing both vendor and client order management. Your attention to detail and organizational skills will be key in ensuring outstanding client experiences.