Senior Software Engineer, Site Reliability Engineering

As a Senior Software Engineer specializing in Site Reliability Engineering at Crypto.com, you will ensure that the entire software stack is healthy and operating efficiently. Your key responsibilities will include tackling systemic reliability issues, collaborating with other engineers to implement fixes, improving system availability and observability through automation, and representing the SRE team during system design reviews. Your work will significantly impact the operations of the company.

The ideal candidate for the Senior Software Engineer role at Crypto.com should possess experience coding in Ruby and/or Go, along with familiarity in GitOps principles and tools such as Docker and Kubernetes. You should have a strong background in designing and troubleshooting large-scale distributed systems, as well as a curiosity to investigate incidents and outages. Additionally, having experience with cloud platforms, monitoring tools, and a mindset geared towards designing fault-tolerant architectures will be beneficial.

At Crypto.com, the work culture is transformational and proactive, emphasizing a supportive and cohesive team environment. As a Senior Software Engineer, you'll work alongside some of the best talents in the industry, where collaboration and stakeholder engagement are essential to achieving the goal of making cryptocurrency accessible to everyone. Employees are encouraged to embrace challenges and explore innovative solutions, and the company supports personal and professional growth.

The Senior Software Engineer at Crypto.com can drive impact by leading Site Reliability Engineering initiatives that enhance operational efficiencies and reduce human toil through automation and tooling. By actively participating in system design reviews and contributing to new service rollouts, you will directly influence the reliability and performance of critical systems, ultimately contributing to the company's vision of ensuring Cryptocurrency in Every Wallet.

Crypto.com offers numerous career development opportunities for Senior Software Engineers through its internal mobility program, allowing employees to explore diverse roles within the organization. The company is committed to empowering employees by helping them develop new skill sets that will shape their careers. With a focus on personal and professional growth, you will have the chance to expand your expertise while contributing to meaningful projects.

As a Senior Software Engineer, you should be well-versed in tools such as GitHub Actions for CI/CD, Docker for containerization, and Kubernetes for orchestration. Familiarity with monitoring tools like Datadog or OpenTelemetry and Infrastructure as Code tools like Terraform will show your commitment to modern engineering practices.

When answering this question, provide a specific example that illustrates your problem-solving skills and ability to remain calm under pressure. Detail how you identified the root cause, the steps you took to resolve the issue, and the lessons learned that can improve future incident management processes.

Discuss the importance of building fault-tolerant systems and how you incorporate monitoring and observability into your projects. Sharing examples of past experiences where you prioritized reliability over speed will reinforce your commitment to robust system architecture.

You should detail specific tools and methodologies you have implemented to enhance observability, such as logging practices, use of distributed tracing, and performance metrics that allow teams to pinpoint issues efficiently.

Effective collaboration is essential. Illustrate your methods for fostering communication and alignment across teams, such as regular stand-up meetings, using tools for transparency, and joint problem-solving sessions during critical incidents.

Explain your previous roles in incident management, including your familiarity with incident response frameworks and how you analyze incidents to improve systems. Discuss any tools you’ve used for incident tracking and retrospectives.

Mention the resources you leverage, such as blogs, community forums, or conferences focused on SRE, and how you apply that knowledge to stay ahead in your role. Continuous learning is vital in this field.

Provide examples where you've successfully used automation to reduce manual tasks, such as deployment processes or monitoring setups. Highlight the impact this had on team efficiency and quality of service.

Discuss your ability to remain adaptive and how you utilize systematic approaches to tackle ambiguous situations. Give examples of when you successfully worked through uncertain project requirements.

Use this opportunity to discuss your passion for cryptocurrency, your alignment with the company’s vision, and how your skill set as a Senior Software Engineer can contribute to the Crypto.com mission of making cryptocurrency accessible to all.