Assistant Store Manager - job 2 of 16

As an Assistant Store Manager at Curaleaf, you will have a variety of responsibilities including supervising store operations, leading and training your team to enhance customer service, managing inventory, and ensuring accurate financial handling. You'll work directly with the Store Manager to maximize sales opportunities and provide feedback to team members, making your role pivotal in delivering the exceptional customer experience we pride ourselves on.

To become an Assistant Store Manager at Curaleaf, you will need at least one year of retail management experience and strong leadership skills. A solid understanding of financial metrics and the ability to drive sales are essential. Previous experience in a regulated industry, especially in retail cannabis, is highly advantageous as it helps you navigate the specific challenges of our environment.

At Curaleaf, we believe in rewarding our team members beyond just competitive pay. As an Assistant Store Manager, you’ll enjoy a range of benefits including health, dental, and vision insurance, generous PTO, parental leave, a 401(K) retirement plan, and opportunities for career growth. We also foster community involvement, so you'll have the chance to participate in initiatives that make a difference locally.

The work environment for an Assistant Store Manager at Curaleaf is dynamic and fast-paced, located in a professional retail setting. You'll often be on your feet, engaging with your team and customers, while also handling various operational tasks. Since cannabis retail can be demanding, having a high stress tolerance and adaptability is key to thriving in this role.

Curaleaf emphasizes a positive customer experience by ensuring that Assistant Store Managers play a central role in training their teams to provide exceptional service. You’ll be tasked with not only modeling the best customer service practices but also gathering feedback and coaching team members to build strong relationships with our customers, ultimately fostering loyalty and satisfaction.

When answering this question, highlight your collaborative approach to leadership. Discuss how you prioritize communication, team motivation, and conflict resolution. Providing specific examples of how you've successfully led a team in the past will illustrate your effectiveness as a leader.

In your response, emphasize your ability to remain calm and collected. Describe a situation where you successfully diffused a tense scenario by listening, empathizing, and finding a reasonable solution. This showcases your customer service skills and problem-solving capabilities.

In your answer, reflect on your experience and mention specific strategies such as upselling, promotions, and how you analyze sales trends. Discuss how you adapt your approach based on customer feedback and market analysis to meet financial targets effectively.

Discuss the importance of recognition and communication. Share specific methods that you use to encourage your team, such as regular feedback, team-building activities, and setting achievable goals. This answer will demonstrate your understanding of team dynamics.

Detail your familiarity with tools and processes used in inventory management. Describe how you’ve efficiently maintained stock levels, handled orders, and adapted to inventory trends, showcasing your attention to detail and strategic mindset.

When responding, talk about the financial metrics you’ve monitored in the past, such as sales targets, profit margins, or expense tracking. Discuss specific tools or software you've used to report and analyze this data, illustrating your business acumen.

Your answer should highlight the unique elements of customer service in the cannabis industry, such as product knowledge, compliance, and empathy. Provide examples of how you achieved customer satisfaction in high-paced retail settings.

When addressing this question, use the STAR method (Situation, Task, Action, Result) to clearly outline your decision-making process. Highlight the outcome and what you learned from the experience to illustrate your problem-solving skills.

Discuss your approach to fairness and flexibility in scheduling. Mention tools or methods you use to balance employee availability with business needs and how you handle last-minute changes to maintain operational efficiency.

In your response, share specific examples of initiatives you introduced that improved productivity or customer experience. This demonstrates your proactive approach and commitment to continuous improvement.