Assistant Store Manager - job 1 of 15

As an Assistant Store Manager at Curaleaf, you'll support the Store Manager in developing and leading a high-performing team, ensuring exceptional customer service. This includes overseeing daily operations, managing cash and inventory, providing coaching to team members, and contributing to store financial success through loyal customer relationships.

The ideal candidate for the Assistant Store Manager role at Curaleaf should have a minimum of one year of retail supervisory experience, strong leadership abilities, and excellent customer service skills. Previous experience in a regulated industry, particularly cannabis, is a plus, though not mandatory.

Assistant Store Managers at Curaleaf should be flexible to work various shifts, including weekdays, evenings, weekends, and holidays. This flexibility is essential to meet the staffing needs of the store and to ensure optimal customer service.

Curaleaf is committed to the career growth of its employees, including Assistant Store Managers. You will have opportunities for professional development, mentorship, and the chance to take on leadership responsibilities that enable you to climb the career ladder within the company.

Successful Assistant Store Managers at Curaleaf display strong leadership skills, a passion for customer service, and the ability to drive sales. Additionally, being detail-oriented with cash handling, effective communication skills, and a willingness to learn will set you apart in this role.

When answering this question, outline your previous supervisory roles in retail, focusing on how your leadership skills helped achieve customer satisfaction and financial results. Highlight specific situations where you motivated your team or improved service standards.

Discuss your approach to conflict resolution, emphasizing active listening and empathy. Provide an example of a time when you successfully resolved a customer issue, maintaining a positive relationship while adhering to company policies.

Share a specific instance where you implemented coaching or training that led to a measurable improvement in your team's performance. Detail your strategy, execution, and the positive outcomes that followed.

Explain your approach to effective time management, including how you assess urgent versus important tasks. Discuss tools or methods you utilize to ensure smooth operations, such as scheduling software or staff meetings to align priorities.

Discuss innovative marketing or promotional strategies you have successfully implemented in the past. Share how you analyze sales trends to create targeted action plans that boost revenue and customer engagement.

Detail your familiarity with compliance procedures in retail, particularly in the cannabis industry. Emphasize the importance of training your team and consistently reviewing policies to ensure adherence to regulations.

Explain that the most important aspect of customer service is creating a positive and memorable experience. Illustrate how you're committed to understanding customer needs and being proactive in providing solutions that build loyalty.

Describe your approach to performance management, focusing on constructive feedback and support. Discuss how you would create a development plan with the employee to help them enhance their skills and performance.

Express your enthusiasm for Curaleaf's mission and values, particularly the focus on quality and community involvement. Share how you resonate with the company's commitment to redefining cannabis and its role in improving lives.

Show your knowledge of Curaleaf’s offerings, including its key brands and commitment to quality. Relate this to your personal interest in the cannabis industry and your understanding of the customer base's needs.