Service Operations Representative (East Coast)

As a Service Operations Representative at Curri, your primary responsibilities will include facilitating deliveries through every stage from booking to drop-off, providing excellent customer support via chat and phone, and communicating with contacts to ensure each delivery is completed successfully. You'll also play a critical role in identifying any logistical pain points to help optimize our operations.

Curri seeks candidates for the Service Operations Representative position who possess excellent written and verbal communication skills, exhibit a positive attitude, and have strong customer service abilities. Proficiency in G-Suite tools is essential, and while fluency in Spanish is preferred, it is not mandatory.

The work environment for a Service Operations Representative at Curri is fully remote, providing flexibility and work-life balance. Curri fosters a culture that values personal time and development, ensuring that your time with us is both fulfilling and supportive of your overall wellbeing.

Curri offers a competitive salary alongside comprehensive benefits for the Service Operations Representative role. These include health, dental, and vision insurance, a 401K plan, and an equity compensation grant, focusing on your financial health and future.

As a Service Operations Representative at Curri, you will have ample opportunities for growth. From day one, you’ll be entrusted with significant responsibilities that can have a real impact on our operations. You'll also have the chance to shape our support structures and play an important role in the overall strategy of the company.

When asked about handling difficult customers, focus on employing a calm, empathetic approach. Explain the situation briefly, share how you actively listened to the customer’s concerns, and detail the steps you took to resolve the issue effectively. Highlight the positive outcome and what you learned from the experience.

Discuss specific techniques such as setting a structured schedule, prioritizing tasks, and utilizing productivity tools. Emphasize your proactive communication with teammates, which helps maintain accountability and fosters collaboration in a remote setting.

When asked about handling last-minute requests, illustrate your ability to stay calm under pressure. Explain how you would assess the situation, prioritize immediate actions needed to facilitate the delivery, and leverage your communication skills to keep the customer informed throughout the process.

Emphasize that clear communication is key. Describe your approach to gathering all necessary information upfront, confirming details with the contacts proactively, and remaining accessible for any follow-up questions. Share your experience with tools or systems that assist in managing this communication effectively.

Discuss how feedback is instrumental in operational improvement. Share examples of how you have solicited feedback from customers and drivers in the past and how you applied that feedback to enhance processes or customer interaction in a previous role.

When addressing this question, outline a systematic approach to prioritization. Explain how you would assess the urgency and importance of each task based on delivery deadlines and customer needs, and how you would allocate your time accordingly, including the use of task management tools.

Provide examples of specific tools and software you have used in operations, detailing how they improved efficiency. Explain how you adapt to new technologies and your willingness to learn and implement new solutions to optimize delivery operations.

Explain the importance of maintaining a positive mindset and how you achieve this through engagement in team activities, setting personal goals, and ensuring you take breaks. Share any routines or practices you have that help you stay motivated and connected while working from home.

Show your knowledge of Curri's mission by summarizing how they aim to revolutionize logistics in the construction industry. Highlight any recent developments or achievements of the company, showcasing your interest and research into their operational model and how you plan to contribute.

Discuss the importance of excellent communication, adaptability, and a customer-centric approach. Share personal examples that reflect these qualities and how they have helped you succeed in similar roles, emphasizing your commitment to providing outstanding support.