Senior Backend Engineer

As a Senior Backend Engineer at Customer.io, your key responsibilities involve crafting well-architected services in Go, mentoring fellow engineers through collaborative practices, and working closely with tech support teams to ensure optimal customer satisfaction. You’ll play a crucial role in building the features and infrastructure that future-proof our platform while also addressing real-world operational issues faced by our users.

To be considered for the Senior Backend Engineer role at Customer.io, you should ideally have over 7 years of proven experience in developing performant distributed applications, particularly using Golang on cloud infrastructures. An understanding of scalability challenges, excellent communication skills, and experience in working within distributed teams are also crucial for success in this position.

Customer.io understands the importance of professional development and provides several opportunities for growth. As a Senior Backend Engineer, you will have access to a yearly budget for education which can be used for courses, conferences, and workshops. Additionally, the culture at Customer.io encourages knowledge-sharing and mentorship among peers, allowing you to continuously refine your skills.

Customer.io is a fully remote company, allowing you to work from anywhere in the Americas. We value work-life balance and the uniqueness of our team members’ backgrounds, fostering an inclusive environment that respects different lifestyles and schedules while encouraging productivity and collaboration.

As a Senior Backend Engineer, you’ll enjoy a competitive salary, unlimited PTO, and comprehensive health insurance benefits for you and your family. Other perks include a generous remote work stipend, a yearly budget for personal health and professional development, and even a month-long sabbatical after five years with the company!

Certainly! When answering this question, focus on specific projects where you've utilized Golang to build scalable applications. Discuss the challenges you faced when working with distributed systems and detail how you overcame them, showcasing your problem-solving skills and your approach to ensuring performance efficiency.

In your response, highlight the importance of clear communication and regular check-ins. Provide examples of how you conduct code reviews, lead collaborative coding sessions, and support junior developers through constructive feedback, fostering an environment of continuous learning, even from a distance.

Discuss your systematic approach to diagnosing operational issues, including tools you use for monitoring performance and logging. Sharing a past experience where you successfully resolved an issue will demonstrate your practical knowledge and ability to maintain customer satisfaction, aligning with Customer.io's ethos.

An effective answer would include your development practices, such as Test-Driven Development (TDD) or Behaviour-Driven Development (BDD). Mention specific testing frameworks you’ve used and the importance of writing maintainable, clear, and concise tests to ensure code quality and reliability.

Employing a methodology like Agile would be beneficial to mention. Talk about how you assess the impact of each feature on customer needs and company objectives, and how you manage your time to meet deadlines while ensuring high-quality standards.

Use a specific scenario where you had to redesign a system or optimize existing features due to increased load. Describe the process, technologies you considered, and the results you achieved, reflecting your understanding of scalability principles and performance optimization.

Explain how you engage with cross-functional teams, share knowledge with peers, and leverage collective expertise to enhance project outcomes. Emphasizing a collaborative mindset showcases your alignment with Customer.io’s values.

Mention specific resources you follow, such as industry blogs, podcasts, or attending tech conferences. Highlighting ongoing learning shows your commitment to professional growth and staying ahead in the fast-evolving tech landscape.

Discuss the tools and methods you find effective, such as regular video calls, project management tools, or team collaboration platforms. Emphasizing transparency and regular updates will illustrate your commitment to fostering team cohesion in a remote setup.

This is a personal question, so tailor your response to reflect your values and interests. Focus on Customer.io’s commitment to diversity, remote work flexibility, and its mission to improve automated communication, aligning with your career passions and goals.