Broker Manager - Medicare

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Candidates must reside in Central Mississippi

We’re looking for top sales talent to support our growing business.  CVS Health/Aetna is working to transform the way [State] Medicare beneficiaries experience health care – improving quality, emphasizing whole-person wellness, and driving down costs. Aetna is hiring a local Broker Manager to support the growth of our industry leading Medicare business. This is a highly collaborative role that will report to the Sales Director and drive local broker distribution and sales success.

The position requires local engagement with external sales channel (brokers) for the sub-market engagement. This position works closely with Sales Leaders to ensure sales goals and market goals are aligned.

Fundamental Components/Job Description

• Accountable for driving and achieving company defined distribution channel sales goals and objectives.

• Executes market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent broker base. 

• Achieves established health plan broker sales goal through management of assigned block of brokers.

• Utilizes a variety of tactics including face-to-face, webinar, and telephonic interactions to achieve goals. 

• Prospects for and recruits new brokers through collaboration with National and Direct agency relationships or through broker marketing activities targeted direct to the brokers.

• Achieves ample market coverage through persistent recruiting activities.

• Identifies and develops local preferred brokers to support the attainment of health plan goals.

• Onboards new brokers by supporting their navigation of contracting, certification, and initial and recurrent training requirements.

• Provides leadership for annual broker certification requirements. Communicating with local agents and agencies as to the annual training and testing requirements.  Outreach to brokers and agencies to drive ready to sell status in preparation for the upcoming AEP and new year.

• Ensures agent Ready to Sell (RTS) status.

• Develops relationships with and inspires brokers to be consistent Aetna producers

• Documents all broker interactions and profile data in Salesforce.com

• Assists brokers with processes and contacts related to member service, broker self-service tools and escalations if needed.

• Monitors all state, federal and health plan guidelines and ensures adherence to all CMS, Aetna, State, Federal and health plan regulatory requirements.  

• Fulfills and documents required agent monitoring; follows through with agent oversight watchlist requirements; coordinates response to broker related complaints.

Required Qualifications

• 5+ years Medicare sales and Broker Development experience in the industry

• Ability to use standard corporate software packages and corporate applications.

• Ability to communicate effectively at all levels internally and externally as well as in-person and virtually.

• Excellent written and verbal communication and presentation skills.

• Appropriate state licensure to sell insurance as required, annual Medicare certification is required.

Preferred Qualifications

Residing in Mississippi is preferred as on site meetings in the state are mandatory

Education

• Bachelors degree or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,400.00 - $113,934.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.