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Case Manager RN - job 1 of 2

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This position will be working remotely. Standard business hours are Monday-Friday, with some flexibility required to accommodate members needs.


Nurse Case Manager is responsible for telephonically assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness.

- Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration.

- Services strategies policies and programs are comprised of network management and clinical coverage policies.

- Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.

- Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.

- Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.

- Reviews prior claims to address potential impact on current case management and eligibility.

- Assessments include the member’s level of work capacity and related restrictions/limitations.

- Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.

- Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences to benefit overall medical management.

- Utilizes case management processes in compliance with regulatory and company policies and procedures. Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.


Required Qualifications

- 3+ years clinical practice experience required
- RN with current unrestricted compact state licensure required
- Willingness to obtain additional state licensure as needed

Preferred Qualifications

- Bilingual English/Spanish
- Med/Surg experience
- Managed care experience
- Case management experience

Education
- Associates degree required

- BSN preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Average salary estimate

$85427.5 / YEARLY (est.)
min
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$54095K
$116760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Case Manager RN, CVS Health

At CVS Health, we believe that health is a journey that deserves compassion and support every step of the way, and that's where you come in as a Case Manager RN. Working from the comfort of your home in Ohio, you'll play a critical role in making meaningful connections with members, assessing their medical needs, and crafting personalized care plans that promote their overall wellness. With a standard workweek of Monday through Friday, but with some flexibility to cater to member needs, your days will be dynamic and impactful. You'll assess, plan, and implement case management strategies, using your clinical expertise to address both medical and social factors that influence health outcomes. This role involves evaluating member situations through telephonic consultations, reviewing prior claims, and collaborating with various clinical resources when necessary. You'll use your strong assessment skills to help members navigate their healthcare journeys, ensuring they receive the best possible care tailored to their unique circumstances. The satisfaction of contributing to someone’s health and life can be deeply rewarding as you facilitate their transitions and connect them with appropriate programs and resources. Plus, with a supportive company behind you and opportunities for growth and development, CVS Health is not just a job—it's a chance to be part of a caring community that values your skills and contributions. If you're ready to take on this vital role, we would love to hear from you!

Frequently Asked Questions (FAQs) for Case Manager RN Role at CVS Health
What are the main responsibilities of a Case Manager RN at CVS Health?

As a Case Manager RN at CVS Health, your primary responsibilities include telephonically assessing and coordinating case management activities to evaluate the medical needs of members. You'll develop proactive strategies to enhance their wellness, analyze member data, and ensure seamless transitions to appropriate programs. Your role is crucial in managing both clinical coverage policies and network management strategies to deliver quality care.

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What qualifications do I need to become a Case Manager RN at CVS Health?

To qualify for the Case Manager RN position at CVS Health, you must have a current unrestricted RN licensure and at least 3 years of clinical practice experience. Additionally, an associate's degree is required, with a Bachelor's in Nursing preferred. Experience in case management and managed care, along with bilingual skills in English and Spanish, can enhance your application.

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What is the work environment like for a Case Manager RN at CVS Health?

As a Case Manager RN, you will work remotely from Ohio, allowing for a flexible work environment that promotes a healthy work-life balance. Standard hours are Monday to Friday, with the possibility of accommodating members' needs. CVS Health emphasizes a supportive culture, ensuring you feel valued while providing exceptional care.

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How does CVS Health support the career development of Case Manager RNs?

CVS Health is committed to the professional growth of its employees, including Case Manager RNs. The company offers tuition assistance, ongoing training programs, and development resources to help you advance your skills and career. By working in a diverse and inclusive environment, you'll have the opportunity to explore various pathways for career advancement.

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What benefits does CVS Health offer for Case Manager RNs?

CVS Health provides a competitive benefits package for Case Manager RNs that includes affordable medical plans, a matching 401(k), employee stock purchase options, and no-cost wellness programs. You will have access to paid time off, flexible work schedules, and various resources focusing on your physical, emotional, and financial wellness.

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Common Interview Questions for Case Manager RN
What motivates you to work as a Case Manager RN?

When answering this question, share your passion for helping others and improving health outcomes. Emphasize your enjoyment of working with patients and how you find fulfillment in guiding them through their healthcare journey.

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Can you describe your experience with case management and how it applies to this role?

Be prepared to discuss your previous roles in case management, highlighting specific examples of how you've assessed patient needs, developed care plans, and collaborated with other healthcare professionals. This will demonstrate your suitability for the Case Manager RN position at CVS Health.

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How do you handle challenging situations with patients or members?

Employ a calm and empathetic approach when responding to this question. Share an example of a particularly challenging case you've managed, outlining the steps you took to resolve issues and ensure the patient's needs were met.

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What methods do you use for assessing a patient’s needs?

Discuss your approach to assessments, emphasizing the importance of gathering comprehensive information from various sources, including medical history, direct conversations with members, and previous claims. This will showcase your thoroughness and attention to detail.

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What clinical tools or resources have you used in your case management practice?

Highlight any specific clinical tools or software you've utilized for managing cases and data analysis. Mention your comfort with technology and how it facilitates your ability to provide effective case management.

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How do you ensure effective communication with your team and members?

Communicate your strategies for maintaining open lines of communication, such as regular check-ins, using clear language, and employing active listening skills. This can demonstrate your teamwork abilities and commitment to patient care.

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How do you prioritize your workload when managing multiple cases?

Discuss your time management skills and techniques for prioritizing tasks based on urgency, member needs, and deadlines. Give examples of how you ensured timely follow-ups without compromising quality of care.

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What do you think are the biggest challenges facing Case Manager RNs today?

Show your understanding of the current healthcare landscape by discussing challenges such as managing complex cases, navigating insurance policies, or addressing social determinants of health. This will reflect your awareness of the industry.

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Can you tell us about a time you successfully improved a patient’s outcome?

Provide a specific story highlighting your clinical skills and decision-making process that led to a positive health outcome for a member. This illustrates your effectiveness and dedication as a Case Manager RN.

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What questions do you have for us about the Case Manager RN role?

Prepare thoughtful questions to ask the interviewer about teamwork, performance expectations, or career development opportunities. Demonstrating curiosity shows your genuine interest in the role at CVS Health.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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DATE POSTED
April 21, 2025

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