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Store Associate - job 9 of 20

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.

The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Essential Functions:
 

  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
  • Required Qualifications
    • At least 16 years of age

      Physical Requirements:
       
    • Remaining upright on the feet, particularly for sustained periods of time
    • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
    • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

    Preferred Qualifications
    • Previous experience in a retail or customer service setting

    Education

    High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$16.50 - $22.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Average salary estimate

$40040 / YEARLY (est.)
min
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$34320K
$45760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Associate, CVS Health

At CVS Albany, L.L.C., we are looking for enthusiastic individuals to join our team as Store Associates! If you have a passion for helping others and making a difference in your community, this role could be ideal for you. As a Store Associate, you'll be at the forefront of providing exceptional customer service and ensuring a smooth shopping experience for our valued customers. Your days will be filled with a variety of tasks such as greeting customers, helping them with their purchases, managing cashier responsibilities with precision, and maintaining an inviting sales floor. You will have the opportunity to embrace new CVS services and advocate for our loyalty programs, all while positively impacting the health journeys of our customers. We believe in fostering an engaging and supportive environment, so you won’t just be working; you’ll be making genuine connections every day. With our comprehensive training, you’ll also learn to assist in different departments, including the pharmacy, and gain valuable skills that may lead to future growth within the company. If you’re at least 16 years old and have a desire to contribute to a team-oriented setting, we’d love to see you join us at CVS Albany. Get ready to innovate healthcare solutions and have a meaningful impact in people’s lives with every interaction!

Frequently Asked Questions (FAQs) for Store Associate Role at CVS Health
What are the responsibilities of a Store Associate at CVS Albany, L.L.C.?

As a Store Associate at CVS Albany, L.L.C., your key responsibilities will include providing exceptional customer service, handling cashier duties accurately, maintaining an organized sales floor, assisting pharmacy staff, and embracing new CVS services. You'll play a pivotal role in ensuring that the store runs smoothly and efficiently while meeting the unique healthcare needs of our community.

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What qualifications do I need to apply for the Store Associate position at CVS Albany?

To apply for the Store Associate position at CVS Albany, L.L.C., you must be at least 16 years old. While previous experience in retail or customer service is preferred, it's not mandatory. A positive attitude, willingness to learn, and a commitment to providing excellent customer service are essential.

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How many hours will I be working as a Store Associate at CVS Albany?

As a part-time Store Associate at CVS Albany, L.L.C., you can expect to work around 29 hours per week. The scheduling is flexible which allows for a balance between work and personal commitments, making it a great opportunity for students or those seeking extra income.

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What is the pay range for a Store Associate at CVS Albany, L.L.C.?

The pay range for a Store Associate at CVS Albany, L.L.C. typically falls between $16.50 and $22.00 per hour. The actual pay will vary based on your experience, education, and location, ensuring that all employees are compensated fairly for their contributions.

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What benefits does CVS Albany, L.L.C. offer to Store Associates?

CVS Albany, L.L.C. provides a comprehensive benefits package to its Store Associates, including affordable medical plan options, a 401(k) plan with matching contributions, employee stock purchase plans, wellness programs, leave options, tuition assistance, and more. We are committed to supporting the overall health and well-being of our employees and their families.

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Common Interview Questions for Store Associate
What does excellent customer service mean to you as a Store Associate at CVS Albany?

Excellent customer service means going above and beyond to meet customer needs. For a Store Associate at CVS Albany, this involves actively listening, addressing concerns promptly, and creating a welcoming atmosphere that makes customers feel valued and cared for.

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How would you handle a difficult customer at CVS Albany?

Handling a difficult customer involves staying calm, empathizing with their situation, and actively seeking a resolution. As a Store Associate, it's important to use effective communication skills and escalate the issue to a manager if necessary to ensure the customer's needs are met.

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Can you describe your experience working in a team environment?

Working collaboratively in a team environment is crucial at CVS Albany. I would share instances where I've successfully worked with colleagues to achieve a common goal, highlighting effective communication and mutual support that led to successful outcomes.

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What steps would you take to ensure that shelves are adequately stocked?

To ensure shelves are adequately stocked, I would regularly perform inventory checks, restock as needed, and assist with vendor deliveries as instructed by the store manager. Maintaining an organized sales floor is key to providing a positive shopping experience.

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How do you prioritize tasks during busy shifts?

Prioritizing tasks during busy shifts involves assessing immediate customer needs, managing time effectively, and maintaining clear communication with team members. I would focus on high-impact tasks first, such as assisting customers and handling register duties, while delegating where appropriate.

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Describe a time when you went the extra mile for a customer.

When asked about going the extra mile, I would share a personal example where I provided personalized assistance or resolved an issue that resulted in a customer leaving satisfied and grateful, emphasizing the importance of building relationships.

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What are your strengths that would benefit you as a Store Associate?

My strengths suitable for a Store Associate role include strong communication skills, the ability to remain calm under pressure, a positive attitude, and a commitment to teamwork. I would explain how these strengths directly contribute to an enhanced customer experience at CVS Albany.

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How do you stay motivated in a role focused on repetitive tasks?

Staying motivated in a role with repetitive tasks can be achieved by finding ways to streamline processes, setting small goals throughout my shift, and reminding myself of the importance of each task in providing great customer service.

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Why do you want to work for CVS Albany, L.L.C. as a Store Associate?

I want to work at CVS Albany because I admire the company’s mission to positively impact community health and the emphasis it places on employee well-being. Being part of a team dedicated to bettering people's lives aligns with my values and career aspirations.

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How do you deal with changes in store policies or procedures?

To deal with changes in store policies or procedures, open-mindedness and adaptability are essential. I would seek clarity from management, stay informed through training sessions, and remain flexible in my approach to implementing new practices effectively.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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DATE POSTED
April 21, 2025

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