Part-time Customer Service Representative - job 1 of 2
Job Summary
We are hiring a Part-Time Customer Service Representative to support our customers via email and live chat. In this role, you’ll provide product guidance, assist with orders, process returns, and help troubleshoot repair inquiries-all while representing the YA-MAN brand with empathy and professionalism.
This a remote position open to California residents only, working approximately 3-4 hours per weekday (Monday - Friday).
Responsibilities
- Respond to customer inquiries via email and live chat with clarity, care, timeliness
- Assist with order tracking, returns, exchanges, and warranty claims
- Provide product recommendations and usage guidance based on customer needs
- Collaborate with internal teams to resolve customer concerns efficiently
- Maintain accurate records of all customer interactions and resolutions
- Stay current on new product launches, promotions, and brand updates
- Offer insights and feedback improve customer experience processes
Qualifications
- Minimum 2 years of customer service experience (beauty, or wellness preferred)
- Excellent written communication and problem-solving skills
- Experience with platforms such as Shopify, Gorgias, or Shiphero
- Tech-savvy, self-motivated, and highly organized
- Warm, empathetic, and customer-obsessed
- Must be currently residing in California
- Passion for beauty and wellness is a bonus!
Training & Onboarding
All new hires will receive hands-on training to build confidence in our product catalog, communication tools, and brand voice before independently managing customer interactions.
You’ll Enjoy This Job If You
- Are passionate about beauty-tech, wellness, and helping others
- Have strong written communication skills and a calm, solution-oriented mindset
- Enjoy assisting customers with product guidance, order issues, and general inquiries
- Are detail-oriented, patient, and can multitask across email and live chat systems
- Want to be part of a globally recognized, innovative Japanese beauty brand
This is a part-time position (3-4 hours/day, Monday through Friday) with a training period to build product knowledge and support readiness. Candidates must be based in California and able to work remotely with their own equipment.
Job Types: Full-time, Part-time
Pay: $19.43 - $22.27 per hour
Expected hours: 3 – 4 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: Remote
Average salary estimate
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