Help Desk Specialist - 408809

As a Help Desk Specialist at Delaware Nation Industries, you'll play a crucial role in providing day-to-day database support for the CEMS applications and platforms. This includes performing data analysis, optimizing database performance, and working closely with system administrators and developers. Your expertise will ensure the reliability and availability of mission-critical systems.

To apply for the Help Desk Specialist position at Delaware Nation Industries, you need a Bachelor’s degree in computer science, IT, or a related field, along with 3-5 years of experience as a Database Administrator. A Security+ Certification and the ability to obtain a security clearance are required, as well as strong analytical, problem-solving, and communication skills.

Preferred experience for a Help Desk Specialist at Delaware Nation Industries includes familiarity with the Air Force Core Engine Maintenance System (CEMS), and knowledge of software development life cycles. Experience in cloud or hybrid database environments and understanding security compliance in DoD settings are also advantageous.

Working as a Help Desk Specialist at Delaware Nation Industries comes with a competitive benefits package that covers 100% of employee premiums for medical, vision, and dental insurance, a matching 401K, short- and long-term disability, and reimbursement for professional development. There are also parking and transit benefits for specific metropolitan areas.

As a Help Desk Specialist at Delaware Nation Industries, you'll support vital systems that enhance the operational capabilities of the Air Force Core Engine Maintenance System. By ensuring high availability and optimized performance of databases, you'll directly contribute to maintaining mission readiness and supporting national defense initiatives.

When answering, discuss specific techniques you've used to enhance database performance, such as indexing or query optimization, and share measurable outcomes like improved response times or reduced resource usage.

Employ the STAR method to detail your experience with backup strategies, recovery implementation, and ensuring data integrity, emphasizing your understanding of different platforms and reliability standards.

Highlight the necessity of clear communication in understanding user issues and coordinating with technical teams to resolve problems efficiently. Providing real-life examples can reinforce your point.

Utilize the STAR method to structure your response, focusing on the steps you took to diagnose the issue, your action plan, and the positive outcome, showcasing your problem-solving skills.

Discuss tools and practices you've found effective for communication and collaboration, like regular check-ins, shared documentation, or project management software, emphasizing the benefits these bring to teamwork.

Share specific methods you've used to ensure data integrity and compliance with policies, such as regular audits, automated validation processes, and following standard operating procedures.

Illustrate your prioritization methods, whether it's using tools to track tasks or employing techniques such as the Eisenhower Matrix, and explain how this approach has led to successful project outcomes.

Discuss your role in software release cycles, specific databases you've managed during updates, and how you ensured a smooth transition with minimal downtime or disruption in service.

Demonstrate your knowledge of key compliance standards such as NIST or FISMA, and relate any experiences you've had ensuring database systems meet these security protocols.

Detail your approach to disaster recovery, including risk assessments, recovery time objectives (RTO), and how you've successfully implemented and tested a disaster recovery plan in your past roles.