Client Experience Advisor
VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
To support our rapid growth and evolution, VRAI is seeking a Client Experience Advisor to join our team. This position will be responsible for ensuring unparalleled client experience, and prompt problem resolution. The ideal candidate will have a background in direct-to-consumer or start-up environments, would describe themselves as intrinsically motivated, and is excited about helping and building relationships with clients every step of the way. This is a remote position and will require weekend availability.
- Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently.
- Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care.
- Track and communicate client concerns, issues, and recommendations within the CX platform.
- Build and nurture client relationships beyond issue resolution.
- Oversee repairs, returns, shipping investigations, and made-to-order tracking while upholding VRAI’s brand values.
- Experience in e-commerce or retail sales with phone-based client service.
- Strong sales ability in a high-volume environment with excellent communication skills.
- Tech-savvy and adaptable in a fast-paced, evolving start-up setting.
- High emotional intelligence, empathy, and a solution-oriented mindset.
- Willingness to go above and beyond, including weekend availability.
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
To find out more about VRAI check out:
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As a Client Experience Advisor at VRAI, you’ll play a pivotal role in elevating our clients' experiences from the moment they interact with us. VRAI is revolutionizing the world of diamond jewelry by exclusively using sustainably created diamonds, and we believe that exceptional client service is key to our success. In this remote role, you'll be the friendly voice and guiding hand who helps clients navigate their jewelry selections with ease and empathy. Your day-to-day will involve engaging clients across various communication channels—be it phone, chat, text, or email—solving their issues efficiently while creating genuine connections that extend beyond mere transactions. To thrive at VRAI, you should bring experience from e-commerce or retail, showcasing strong sales abilities in a high-volume environment. We’re looking for someone with tech-savvy skills and a solution-oriented mindset who isn’t afraid to step up to ensure client satisfaction, even on weekends. Your responsibilities will include maintaining knowledge about our products and policies, tracking client concerns, and facilitating repairs and returns, all while representing VRAI’s commitment to quality and sustainability. If you’re intrinsically motivated and excited about building long-lasting relationships with clients, VRAI is the place for you. With a salary range of $55,000 to $75,000, plus a robust benefits package, you’ll be well-supported in your journey with us. Join VRAI to be part of a company that values innovation, craftsmanship, and creating meaningful experiences.
Just Diamond. No Mining.Our mission is to create the future of diamond. We value innovation, craftsmanship, simplicity, sustainability, and enabling technologies that make a difference.
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