Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Client Experience Advisor image - Rise Careers
Job details

Client Experience Advisor

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.


To support our rapid growth and evolution, VRAI is seeking a Client Experience Advisor to join our team. This position will be responsible for ensuring unparalleled client experience, and prompt problem resolution. The ideal candidate will have a background in direct-to-consumer or start-up environments, would describe themselves as intrinsically motivated, and is excited about helping and building relationships with clients every step of the way. This is a remote position and will require weekend availability.


Responsibilities
  • Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently.
  • Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care.
  • Track and communicate client concerns, issues, and recommendations within the CX platform.
  • Build and nurture client relationships beyond issue resolution.
  • Oversee repairs, returns, shipping investigations, and made-to-order tracking while upholding VRAI’s brand values.


Requirements
  • Experience in e-commerce or retail sales with phone-based client service.
  • Strong sales ability in a high-volume environment with excellent communication skills.
  • Tech-savvy and adaptable in a fast-paced, evolving start-up setting.
  • High emotional intelligence, empathy, and a solution-oriented mindset.
  • Willingness to go above and beyond, including weekend availability.


$55,000 - $75,000 a year

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. 


Some plans may not be available pending global locations however other options may be presented.


VRAI  is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.


This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.


To find out more about VRAI check out: 

vrai.com

facebook.com/vrai


Diamond Foundry Glassdoor Company Review
2.3 Glassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star iconGlassdoor star icon
Diamond Foundry DE&I Review
3.37 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of Diamond Foundry
Diamond Foundry CEO photo
Martin Roscheisen
Approve of CEO

Average salary estimate

$65000 / YEARLY (est.)
min
max
$55000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Experience Advisor, Diamond Foundry

As a Client Experience Advisor at VRAI, you’ll play a pivotal role in elevating our clients' experiences from the moment they interact with us. VRAI is revolutionizing the world of diamond jewelry by exclusively using sustainably created diamonds, and we believe that exceptional client service is key to our success. In this remote role, you'll be the friendly voice and guiding hand who helps clients navigate their jewelry selections with ease and empathy. Your day-to-day will involve engaging clients across various communication channels—be it phone, chat, text, or email—solving their issues efficiently while creating genuine connections that extend beyond mere transactions. To thrive at VRAI, you should bring experience from e-commerce or retail, showcasing strong sales abilities in a high-volume environment. We’re looking for someone with tech-savvy skills and a solution-oriented mindset who isn’t afraid to step up to ensure client satisfaction, even on weekends. Your responsibilities will include maintaining knowledge about our products and policies, tracking client concerns, and facilitating repairs and returns, all while representing VRAI’s commitment to quality and sustainability. If you’re intrinsically motivated and excited about building long-lasting relationships with clients, VRAI is the place for you. With a salary range of $55,000 to $75,000, plus a robust benefits package, you’ll be well-supported in your journey with us. Join VRAI to be part of a company that values innovation, craftsmanship, and creating meaningful experiences.

Frequently Asked Questions (FAQs) for Client Experience Advisor Role at Diamond Foundry
What are the key responsibilities of a Client Experience Advisor at VRAI?

A Client Experience Advisor at VRAI is responsible for providing top-notch client support across various channels, including phone, chat, text, and email. They ensure prompt problem resolution, maintain an in-depth knowledge of VRAI's products and policies, track client concerns, and build lasting relationships with clients beyond issue resolution. Additionally, they manage repairs, returns, and shipping inquiries while embodying VRAI's brand values.

Join Rise to see the full answer
What qualifications are required for the Client Experience Advisor position at VRAI?

To be considered for the Client Experience Advisor role at VRAI, candidates should have experience in e-commerce or retail sales with a focus on phone-based client service. Strong sales abilities in high-volume environments, excellent communication skills, and a high emotional intelligence are essential. Ideally, you should be tech-savvy and adaptable, particularly in a fast-paced start-up setting.

Join Rise to see the full answer
What is the work environment like for a Client Experience Advisor at VRAI?

The work environment for a Client Experience Advisor at VRAI is dynamic and remote. Employees engage with clients from different locations, fostering a diverse and inclusive work culture. Given that the position requires weekend availability, flexibility and a commitment to client satisfaction are paramount. VRAI promotes a supportive environment that thrives on innovation and teamwork.

Join Rise to see the full answer
What kind of support does VRAI offer to its Client Experience Advisors?

VRAI values its employees and provides various support systems for Client Experience Advisors. In addition to competitive compensation ranging from $55,000 to $75,000, employees can enjoy benefits like health insurance, retirement savings plans, flexible spending accounts, and employee discounts. VRAI is committed to ensuring a balanced work-life experience for its staff.

Join Rise to see the full answer
How can I prepare for an interview for the Client Experience Advisor role at VRAI?

Preparing for an interview for the Client Experience Advisor position at VRAI involves familiarizing yourself with the company's values and the specifics of its product offerings, primarily sustainably created diamonds. It's also beneficial to reflect on your past experiences in client service and sales, and think about how you can embody VRAI’s commitment to exceptional client experience in your responses.

Join Rise to see the full answer
Common Interview Questions for Client Experience Advisor
Can you describe your experience in providing client support?

In answering this question, focus on specific examples from your past roles that showcase your ability to handle customer inquiries and resolve issues efficiently. Highlight your communication skills and any metrics or achievements that demonstrate your effectiveness in client support.

Join Rise to see the full answer
How do you handle difficult customer interactions?

When answering this question, emphasize your emotional intelligence and problem-solving skills. Share a specific instance where you diffused a challenging situation with a client, detailing the steps you took and the positive outcome that resulted.

Join Rise to see the full answer
What do you know about VRAI and its commitment to sustainability?

In your response, demonstrate your understanding of VRAI's values by discussing its use of sustainably created diamonds and the importance of ethical practices in the jewelry industry. Show your passion for sustainability and how it aligns with your personal values.

Join Rise to see the full answer
How do you keep up to date with product knowledge?

Explain your approach to continuous learning, whether through company resources, product manuals, or staying engaged with updates from the team. Highlight the importance of staying informed about VRAI's offerings to enhance the client experience.

Join Rise to see the full answer
What motivates you to go above and beyond for clients?

Reflect on what drives your passion for client service, perhaps sharing a story that illustrates your dedication. Discuss your understanding of the significance of client satisfaction and how it influences brand loyalty, especially in a competitive environment like VRAI.

Join Rise to see the full answer
Describe a time when you exceeded a customer's expectations.

Provide a specific example that highlights your proactive approach to client service. Discuss what actions you took to ensure a positive outcome and the feedback you received from the customer, showing how this aligns with VRAI's focus on relationship-building.

Join Rise to see the full answer
Why do you believe you would be a good fit for VRAI’s culture?

Communicate your alignment with VRAI's core values of innovation and craftsmanship. Highlight specific attributes or experiences that connect your work ethic and approach to client service with the company's mission and environment.

Join Rise to see the full answer
How do you handle feedback from clients?

Discuss your receptivity to feedback and how you use it as a tool for improvement. Share a real-life scenario where client feedback led to a business or personal enhancement, thereby showing your commitment to growth.

Join Rise to see the full answer
How would you manage your workload in a fast-paced environment?

Illustrate your organizational and time management skills by outlining strategies you employ to prioritize tasks, stay focused, and ensure timely responses to clients. Highlight any tools or methodologies you use.

Join Rise to see the full answer
What do you view as the most important part of the client experience?

Express your understanding of the importance of empathy and personalized service in enhancing client experiences. Discuss how building trusting relationships can lead to loyalty and repeat business, which is essential for a brand like VRAI.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 9 days ago
Photo of the Rise User
Douglas J Aveda Institutes & Salons Hybrid 5751 Byron Center Ave SW, Wyoming, MI 49519, USA
Posted 7 days ago
Photo of the Rise User
GitLab Remote Remote, Canada · Remote, North America
Posted 9 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Dare to be Different
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Time-Off
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Photo of the Rise User
Posted 11 days ago
Vision Insurance
Dental Insurance
Performance Bonus
Paid Holidays
Photo of the Rise User
US Physical Therapy Hybrid 1823 W College St, Bozeman, MT 59715, USA
Posted 7 days ago
Photo of the Rise User
H&M Group Remote Carrer de Pau Claris, L'Eixample, Barcelona, Spain
Posted 4 days ago

Just Diamond. No Mining.Our mission is to create the future of diamond. We value innovation, craftsmanship, simplicity, sustainability, and enabling technologies that make a difference.

38 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 9, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Accounting Co-Op (Part-Time) at Avery Dennison
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Manager at ShiftCare
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Operations at Binance
Photo of the Rise User
Someone from OH, Mentor just viewed Sales & Service Lead - Pinecrest at Alo Yoga
Photo of the Rise User
Someone from OH, Mason just viewed Marketing & Communications Intern at Per Scholas
Photo of the Rise User
Someone from OH, Lakewood just viewed Recruiter (Talent Sourcing), 6 month contract at Jerry
Photo of the Rise User
Someone from OH, Westerville just viewed Director Change Management at Discover