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Order Operations Specialist - job 1 of 2

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

Responsibilities:

  • Be a member of the Order Operations team that is focused on ensuring orders are closed won and booked in our systems per our company policies

  • Offer quoting and general order operations support including working through system issues, providing guidance and answering general questions to the Revenue organization 

  • Assist with creating Revenue facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes

  • Work with Finance and Accounting for non-standard booking issues and closely align on exceptions to the standard processes

  • Support the Partner organization with the AWS or other Partner pricing, bids and deal registration processes

  • Actively participate in documenting Order Operations process to identify manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes

  • Assist with developing standard Order Operations processes; identifying manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes. Work directly with the SFDC/Business Applications team to implement system solutions aligned to automation. 

  • Continue to support manual clean up efforts in SFDC working closing with the Sales Operations team as the company evolves and scales beyond the current manually intensive approaches to keeping records and data clean in our systems

  • Work on ad-hoc quarterly initiatives and OKRs that are focused on scaling out our operational processes

Requirements:

  • 1-3 years of experience in an individual contributor role supporting a Revenue organization in Sales Operations, Order Operations or Revenue Operations 

  • The ability to thrive in a fully remote environment

  • Experience with SFDC

  • Acute attention to detail and the ability to closely follow policies and instructions

  • Ability to work flexible hours around busy periods of month, quarter or year ends

  • Comfortable working in an environment with a sense of urgency with ambitious work ethic - you love seeing the impacts of your work reflected in the success of your team 

  • Problem solver - ability to identify areas of improvement and need to be able to find solutions independently and effectively 

  • Can work well in team settings and help drive efficiency 

  • Both startup and publicly traded company experience preferred

What to expect in the first 30 days:

  • You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program

  • Meet your team and get to know everyone

  • Participate in our Revenue Organization’s onboarding program where you will learn out products, GTM strategies and processes

  • Meet key stakeholders including Deal Desk, Sales Leadership, Channel Leadership, Revenue Accounting, and Finance and begin to discover the areas of the business that need improvement

  • Learn and analyze our current quoting process and learn our approaches; identify your high level vision for areas to target efficiency improvements

  • Learn our booking processes and policies

  • Begin to book orders and address ongoing issues

What to expect in the first 60 days:

  • Learn about our CPQ and quoting processes

  • Participate our Revenue support for quoting issues

  • Learn about our marketplace bidding processes

  • Work directly with key system vendors to improve our AWS Marketplace bidding processes

After 1 Year:

  • You are an expert on our order operations team in the areas of quoting, vendor marketplaces and booking orders

  • You are actively participating with key priorities that improve our processes and systems that are laying a foundation for Docker to scale

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full-Time Employees Only)

  • Freedom & flexibility; fit your work around your life

  • Home office setup; we want you comfortable while you work

  • 16 weeks of paid Parental leave

  • Technology stipend equivalent to $100 net/month

  • PTO plan that encourages you to take time to do the things you enjoy

  • Quarterly, company-wide hackathons

  • Training stipend for conferences, courses and classes

  • Equity; we are a growing start-up and want all employees to have a share in the success of the company

  • Docker Swag

  • Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

#LI-REMOTE

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Order Operations Specialist, Docker

Join Docker as an Order Operations Specialist and help simplify the lives of developers around the globe! In this remote-first environment, you’ll be collaborating with a dynamic team committed to ensuring our orders are accurately processed and fulfilled based on our company policies. In this role, you will provide critical support to the Revenue organization by addressing quoting issues and assisting with general order operations. Your contributions will help us create valuable enablement content that keeps everyone informed on requirements and procedures. As an integral part of our operations, you'll collaborate with Finance and Accounting to navigate non-standard booking challenges, and work effectively with our Partner organization to facilitate AWS or other Partner pricing and deal registrations. With your keen eye for detail and problem-solving skills, you will actively participate in documenting processes, identifying automation opportunities, and streamlining operations. Your efforts will drive efficiency in our booking processes and ensure our systems maintain clean records as we scale. If you thrive in a fast-paced environment and are eager to see the impact of your work in driving our team's success, we’d love to have you join us on this exciting journey at Docker!

Frequently Asked Questions (FAQs) for Order Operations Specialist Role at Docker
What are the key responsibilities of the Order Operations Specialist at Docker?

As an Order Operations Specialist at Docker, your main responsibilities will include ensuring orders are accurately closed and booked in our systems, providing support for quoting and general order operations, and collaborating with Finance and Accounting on any non-standard booking issues. You will also create enablement content for the Revenue organization, participate in process documentation, and assist in identifying automation opportunities to enhance our operations.

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What qualifications do you need for the Order Operations Specialist role at Docker?

To qualify for the Order Operations Specialist position at Docker, candidates should have 1-3 years of experience in supporting a Revenue organization in Sales Operations or related fields. Experience with SFDC is essential, along with strong attention to detail and the ability to work in a remote environment. A startup mentality and problem-solving attitude are also important to thrive in our fast-paced setting.

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What can a new Order Operations Specialist expect during their first month at Docker?

In the first month as an Order Operations Specialist at Docker, you will experience an engaging onboarding process that includes equipment setup and a collaborative training program. You will meet your team and key stakeholders, learn about our products and processes, analyze our quoting practices, and begin booking orders while addressing any ongoing issues.

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How does Docker support the professional growth of Order Operations Specialists?

Docker is committed to the professional development of our Order Operations Specialists. We offer a training stipend for conferences, courses, and classes, as well as opportunities to participate in quarterly company-wide hackathons. Additionally, you'll gain hands-on experience and insights into operational improvements that contribute to your career advancement.

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What are the potential growth opportunities for an Order Operations Specialist at Docker?

As an Order Operations Specialist at Docker, there is significant potential for growth. After a year in this role, you will have developed expertise in order operations, quoting, and vendor marketplaces. You'll also have the opportunity to participate actively in key process enhancements and system improvements, laying a solid foundation for further career advancement within the company.

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Common Interview Questions for Order Operations Specialist
How do you prioritize your tasks as an Order Operations Specialist?

When prioritizing tasks as an Order Operations Specialist, consider deadlines, the urgency of issues, and the overall impact on revenue and customer satisfaction. It's beneficial to outline tasks using a priority matrix to help visualize which tasks to address first, and always communicate with your team to ensure alignment on objectives.

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Can you explain a time you identified an area for process improvement?

In discussing a time I identified a process improvement, I would mention a specific instance where I noticed a bottleneck in order processing. I documented the current workflow, researched best practices, and proposed solutions that ultimately sped up processing time. Emphasizing your analytical skills and collaborative approach is key.

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What is your experience with SFDC?

When discussing experience with SFDC, be specific about your expertise with the platform. Talk about how you've used it for order processing, managing customer accounts, or collaborating with sales teams. Highlighting your familiarity with various features, such as reporting and dashboards, will demonstrate your capability for the Order Operations Specialist role.

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How would you handle a situation where a critical issue arises at month-end?

In handling a critical issue at month-end, I would first stay calm and assess the situation to determine the root cause. Then, I would communicate promptly with the relevant stakeholders to gather support and develop a plan for resolution. Being proactive and maintaining a clear line of communication is essential during high-pressure situations.

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What strategies do you use for effective teamwork?

For effective teamwork, I employ strategies like open communication, regular check-ins, and leveraging digital collaboration tools. Ensuring that everyone's input is valued and that we all stay focused on shared goals fosters a positive team dynamic and enhances productivity.

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Describe your experience with order operations or sales support?

When describing my experience with order operations or sales support, I would highlight specific roles where I managed order processing, collaborated with sales teams to address client queries, and identified opportunities for improving operational efficiency. Providing quantifiable outcomes from my efforts would strengthen my response.

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How do you ensure accuracy in quoting processes?

To ensure accuracy in quoting processes, I cross-verify data against established guidelines and maintain meticulous records. Implementing a checklist for each quote helps prevent errors, and regular review sessions with the team ensure ongoing alignment on quotas and pricing strategies.

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What do you consider when drafting enablement content?

When drafting enablement content, I consider the audience's needs, clarity, and alignment with company policies. I focus on structuring the content in a user-friendly manner and include real-life examples or scenarios to enhance understanding and applicability.

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How would you approach documenting order operations processes?

Documenting order operations processes should be approached systematically. I would break down each step involved in the process, from initiation to completion, and utilize visual aids like flowcharts for clarity. Obtaining feedback from team members ensures accuracy and relevance.

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What motivates you to work in a fast-paced environment?

My motivation in a fast-paced environment comes from the challenges and opportunities for immediate gratification. I thrive on the dynamic nature that allows me to see the impact of my work in real-time and enjoy collaborating with diverse teams to achieve shared goals.

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Docker is an open platform for developers and system administrators to build, ship and run distributed applications. They are based in Palo Alto, California.

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Full-time, remote
DATE POSTED
March 14, 2025

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