Key accounts Customer Success Intern (x/f/m)

As a Key Accounts Customer Success Intern at Doctolib, your responsibilities will include setting up project frameworks and governance with clients, participating in project meetings, coordinating with clients to identify and solve potential roadblocks, and ensuring a smooth integration of Doctolib's solutions into their environments. You'll also be tasked with establishing KPIs to monitor project success and client satisfaction.

To qualify for the Key Accounts Customer Success Intern role at Doctolib, you should be studying Healthcare Economics or Biomedical Engineering, possess strong analytical skills, and be comfortable with SAAS technologies. Communication skills in both Italian and English are crucial, along with the ability to simplify and explain solutions effectively.

The Key Accounts Customer Success Internship at Doctolib is a six-month position with a monthly allowance of 1,000 euros gross. Additionally, transportation costs within Milan are covered, and you will enjoy benefits like meal vouchers and continuous training programs.

Doctolib offers a hybrid working model for Key Accounts Customer Success Interns, requiring a minimum of three days in the office each week. This flexible approach aims to enhance your work-life balance, allowing you to perform effectively while enjoying collaboration and camaraderie with your team.

The interview process for the Key Accounts Customer Success Intern position at Doctolib typically involves an initial interview with a recruiter, a subsequent interview with managers from your future team, followed by a final interview with the BU Director. This process is designed to ensure a good fit for both you and Doctolib.

When answering this question, express your passion for improving healthcare access, highlight your interest in working with innovative technology like Doctolib, and discuss how the role aligns with your educational background and career aspirations.

Explain your approach to prioritization, perhaps mentioning tools or methodologies you use, such as the Eisenhower matrix or task lists, to manage competing deadlines effectively while maintaining quality outcomes.

Share a specific example demonstrating your problem-solving and communication skills. Describe the situation, your actions to resolve the conflict, and the positive outcome it led to.

Discuss how you would conduct a thorough audit of the client's current processes, collaborate with technical consultants, and ensure that integration aligns with the client's objectives while improving overall efficiency.

Explain that effective communication fosters collaboration, aids in resolving issues promptly, and is vital for ensuring all stakeholders are aware of project objectives and timelines, thereby enhancing client satisfaction.

Discuss strategies such as training sessions, creating user manuals, and ongoing support that empower users to become familiar and comfortable with Doctolib solutions, enhancing their confidence and efficiency.

Highlight your focus on establishing clear KPIs at the project's outset and mention the importance of tracking progress, gathering feedback from clients, and adjusting strategies as needed to meet those success metrics.

Reflect on potential challenges such as adapting to the pace of a tech environment or communicating complex technical details. Express your proactive approach to facing these challenges through continuous learning and seeking feedback.

Indicate your comfort level with SAAS applications, share any relevant experience you have, and convey your eagerness to learn more about how these technologies function and benefit clients.

Discuss the significant role KPIs play in measuring project health and client satisfaction, allowing teams to adjust strategies quickly and effectively when addressing any dips in performance.