Job details

Customer Service Rep(01612) - 12 East Main St.

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Job Description

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make

judgements and decisions. Physical Demands

STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

WALKING: Walking is generally in short distances for short durations.

SITTING: Paperwork is normally completed in an office at a desk or table.

LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72high.

CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review

3.5

Domino's DE&I Review

No rating

CEO of Domino's

Russell Weiner

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Average salary estimate

$30000 / YEARLY (est.)

min

max

$25000K

$35000K

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What You Should Know About Customer Service Rep(01612) - 12 East Main St., Domino's

As a Customer Service Rep at our Park Hills location, you’ll be the welcoming face and voice of the team, ensuring every customer has a fantastic experience. Your daily tasks will involve operating equipment, stocking ingredients, and preparing delicious products that our customers love. You’ll handle phone orders, take inventory, and ensure cleanliness in our workspace. Don’t worry if you’re new to the role; we provide thorough on-the-job training to help you hit the ground running. We value communication, so your ability to convey instructions and interact positively with customers and coworkers will be essential. You’ll need to be comfortable using a computer to enter orders and perform basic math, as accuracy is key in this role. Be prepared for a dynamic working environment, where exposure to varying temperatures and occasional physical demands, like lifting up to 50 pounds or navigating stairs, will be part of your day. We want you to thrive here, so if you have a knack for multitasking, are a quick learner, and enjoy helping others, we’d love to see you at our team in Park Hills. Join us in making every customer’s visit a delightful one!

Frequently Asked Questions (FAQs) for Customer Service Rep(01612) - 12 East Main St. Role at Domino's

What are the responsibilities of a Customer Service Rep at the Park Hills location?

A Customer Service Rep at our Park Hills location is responsible for operating equipment, prepping products, managing phone orders, and ensuring that both the work area and equipment are kept clean. Additionally, you’ll be tasked with stocking ingredients and completing essential inventory paperwork, making this role vital in maintaining our service standards.