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Customer Service Rep(05642) - 1216 N Main St

Company Description

We are K&K Family Ventures (a locally owned Franchise of Domino's) and we strive to treat all of our team like family.  Our goal is to get to know each team member and help you accomplish your goals whether it is a career with us or just earning some extra cash! 

Job Description

Toss some dough, bring home the bacon!! We are searching for qualified customer service representatives with personality and people skills. We are growing so fast it is hard to keep up, and that means Domino's Pizza has lots of ways for you to grow (if that's what you want), perhaps to management or even beyond. Whether it is your hobby, main-gig, or supplemental job, drop us a line. We are bound to have just the thing for you. 

Qualifications

JOB REQUIREMENTS

  • You must be 16 years of age or older.
  • All candidates 18 and over must pass a Background check.
  • General job duties for all store team members.
  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility daily.

Communication Skills

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately with speed.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Must be able to lift up to 50 pounds.
  • Occasional crouching, squatting, bending, or stairs while performing job tasks.
  • Must maintain clean and proper uniform per Domino's standards.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.

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What You Should Know About Customer Service Rep(05642) - 1216 N Main St, Domino's

Welcome to K&K Family Ventures, a proud locally owned franchise of Domino's, located in Summerville, South Carolina! We're on the lookout for passionate Customer Service Representatives to join our family. At K&K, we believe that treating our team like family is the key to success and community spirit. If you’re someone who loves interacting with customers and can handle multiple tasks with a smile, this position might just be the perfect fit for you! As a Customer Service Rep, you’ll be the friendly face that receives and processes orders, assists customers both on the phone and in-person, and helps keep our store running smoothly. You’ll get to toss some dough and bring home the bacon while contributing to an exciting work culture where growth opportunities abound! Whether you're looking to advance into management or simply earn some extra cash, our doors are open. We ask that you’re at least 16 years old and, for those 18 and above, that you’re willing to pass a background check. Your day will involve working with various equipment, stocking ingredients, and ensuring cleanliness throughout the store. If you're ready to bring your enthusiasm and dedication to K&K Family Ventures, we’d love to have you on board!

Frequently Asked Questions (FAQs) for Customer Service Rep(05642) - 1216 N Main St Role at Domino's
What are the responsibilities of a Customer Service Rep at K&K Family Ventures?

As a Customer Service Representative at K&K Family Ventures, you will be responsible for a variety of tasks including processing telephone orders, preparing food products, managing inventory, and ensuring the cleanliness of the store. Your role will also involve operating equipment and providing excellent customer service, both in-person and over the phone, making you a crucial part of our team.

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What qualifications do I need to work as a Customer Service Rep at K&K Family Ventures?

To work as a Customer Service Rep at K&K Family Ventures, you must be at least 16 years old. If you are 18 or older, you will need to pass a background check. Additionally, strong communication skills and the ability to perform basic math are essential for successfully handling transactions and orders.

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How can I grow my career as a Customer Service Rep at K&K Family Ventures?

At K&K Family Ventures, we believe in promoting from within and offering growth opportunities to our team members. Starting as a Customer Service Rep can lead to advancement into management or other key roles within the franchise. Your ambition and dedication will be recognized, and we encourage you to explore various paths based on your interests.

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What is the work environment like at K&K Family Ventures?

The work environment at K&K Family Ventures is dynamic and family-oriented. We thrive on teamwork, communication, and having fun while getting the job done. You'll be part of a supportive atmosphere where everyone is motivated to succeed together and take pride in serving our community.

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What hours can I expect to work as a Customer Service Rep at K&K Family Ventures?

The hours for a Customer Service Rep at K&K Family Ventures will vary based on your availability and the needs of the store. Flexibility is appreciated, as we accommodate a range of shifts to fit different schedules. Whether you’re looking for part-time or full-time work, there are opportunities here for you!

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Common Interview Questions for Customer Service Rep(05642) - 1216 N Main St
Can you describe your experience with customer service?

When responding to this question, share specific examples of how you have interacted positively with customers in the past. Highlight how you resolved issues and ensured a great experience, emphasizing behaviors that align with K&K Family Ventures' values.

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How do you handle stressful situations in a fast-paced environment?

To effectively answer this question, describe a past experience where you maintained composure under pressure. Emphasize your ability to prioritize tasks and stay focused while helping customers, which is essential in a busy environment like K&K Family Ventures.

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What do you think is the most important quality for a Customer Service Rep?

Discuss the importance of communication and empathy in customer service roles. Highlight how being personable and relatable can create a positive impact on customer experiences and align with the family-oriented culture at K&K Family Ventures.

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How would you handle a difficult customer?

Provide a step-by-step approach to addressing a difficult situation, including listening actively, remaining calm, and working towards a solution. This answer should demonstrate your conflict resolution skills and show that you're prepared to maintain a positive atmosphere at K&K Family Ventures.

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Why do you want to work for K&K Family Ventures?

Be sure to express your enthusiasm for being part of a locally-owned franchise and your appreciation for their focus on community and team-oriented values. Demonstrating alignment with K&K Family Ventures' mission and culture can set you apart as a candidate.

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How do you ensure accuracy in taking orders?

Discuss your strategies for ensuring accuracy, such as repeating orders back to the customer or using a customer order system efficiently. Mention that attention to detail is critical in maintaining the high standards expected at K&K Family Ventures.

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Tell me about a time you worked as part of a team.

Provide examples of a successful project or experience where teamwork was key. Describe how you contributed to the group’s objectives and put focus on collaborative effort, which is essential in a fast-paced place like K&K Family Ventures.

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What do you know about K&K Family Ventures and Domino's?

Do your research beforehand and share insights about K&K Family Ventures as a franchise of Domino's. Highlight their commitment to exceptional customer service and community involvement. This shows your genuine interest and proactive nature.

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What would you do if you made a mistake while taking an order?

Explain the importance of addressing mistakes quickly and transparently, focusing on customer service and satisfaction. Illustrate how you would correct the error and learn from it to improve future interactions, aligning with K&K Family Ventures’ values.

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Where do you see yourself in five years?

Share your goals openly, focusing on your willingness to grow within K&K Family Ventures. Discuss aspirations for career advancement and how you envision progressing in customer service or management roles within the franchise.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
March 30, 2025

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