General Manager (02151) - job 2 of 4

As a General Manager at Domino's, you will oversee daily store operations, ensure food safety protocols are followed, manage team performance, and maintain profitability. Your leadership will promote an engaging environment, making sure both team members and customers feel valued.

To apply for the General Manager position at Domino's, you should have a minimum of two years of experience in a similar role within the food service industry. Strong skills in operations management, employee development, customer service, and technology troubleshooting are also essential.

The work environment for a General Manager at Domino's is fast-paced, dynamic, and collaborative. You will lead a dedicated team in ensuring the store operates efficiently and meets customer needs, all while fostering a positive and safe atmosphere.

General Managers at Domino's enjoy a competitive salary, bonus eligibility, and a comprehensive benefits package. This includes great discounts on menu items, full training, and excellent career advancement opportunities within the company.

Domino's is committed to the growth of its General Managers by providing industry-leading training programs, access to professional development resources, and a supportive work culture that values honesty, transparency, and accountability.

Addressing conflicts requires active listening and open communication. Describe an instance where you resolved a disagreement by facilitating a discussion that led to a mutually beneficial solution. Highlight your approach to mediation and maintaining team cohesion.

Share specific examples of how you've implemented cost-saving strategies without compromising quality. Discuss tools you've used to monitor expenses and how you trained your staff to be cost-conscious.

Discuss methods you’ve employed to gather customer feedback, such as surveys or comment cards. Provide examples of how you’ve acted on that feedback to enhance the customer experience and strengthen team service practices.

Explain your motivational strategies, such as setting clear goals, recognizing hard work, and fostering a supportive atmosphere. Sharing a personal story of a busy shift where your leadership brought out the best in your team will set you apart.

Outline your training process, emphasizing the importance of hands-on training alongside clear operational guidelines. Discuss how you adjust your training based on individual learning styles to ensure every team member feels confident and informed.

Highlight your commitment to food safety by describing your method of integrating training on safety practices regularly, conducting checklists, and leading by example. Provide an instance where you improved food safety protocols successfully.

Detail your familiarity with POS systems and other technology relevant to the role. Explain how you ensure your team is well-trained on these tools to maximize efficiency in customer service and operations.

Discuss your strategies for attracting the right candidates, such as crafting engaging job descriptions and leveraging team input in the selection process. Provide insights on how you assess cultural fit and skills during interviews.

Share a specific initiative that had a positive impact on team performance or customer satisfaction. Explain the steps you took, the challenges you faced, and the results achieved to demonstrate your leadership capabilities.

Articulate the qualities you believe are vital for success in the General Manager role, such as strong leadership skills, operational knowledge, a customer-centric approach, and the ability to adapt to changing circumstances in the food service industry.