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General Manager (2110)

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$55000 / YEARLY (est.)
min
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$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager (2110), Domino's

Are you ready to step into a leadership role? Domino's Pizza is on the hunt for a passionate General Manager to join our team in Germantown, WI. As the General Manager, you'll bring your natural knack for organizing people and processes to create a vibrant work environment. You'll be the captain of the ship, responsible for everything that happens during your shifts, from inventory management to ensuring customer satisfaction. Emphasizing teamwork is key, and you'll need to set the standard by modeling behavior and adhering to company policies. Your day-to-day will involve a mix of administrative tasks like staffing and paperwork, as well as hands-on activities including managing food quality and keeping operations running smoothly. The role promises meaningful challenges and the chance to thrive in a fun and flexible atmosphere where your skills will shine. Not only will you guide a hard-working team, but you'll also open doors to career advancement opportunities within Domino's – think going from Assistant Manager to General Manager, and even beyond! Your leadership will help maintain high standards of service while contributing to an inclusive workplace culture where all team members can flourish. So, if you're ready to put your management skills to the test and grow with a respected brand, then grab this opportunity and join us in making Domino's the best pizza delivery service in the world. We can't wait to see what you've got!

Frequently Asked Questions (FAQs) for General Manager (2110) Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you'll oversee all operations during your shift, which includes managing cost controls, inventory, customer relations, and staffing. You'll ensure that the team adheres to company policies and maintains high standards of customer service. Additionally, you'll handle paperwork and monitor food management to guarantee quality and safety.

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What qualifications do I need to apply for the General Manager position at Domino's Pizza?

To become a General Manager at Domino's Pizza, you should possess strong leadership skills, effective communication abilities, and math skills for managing finances. Previous experience in food service or management roles is highly beneficial. A genuine passion for team collaboration and customer satisfaction will set you apart!

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What does a typical day look like for a General Manager at Domino's Pizza?

A typical day for a General Manager at Domino's Pizza involves a mix of supervising the staff, ensuring that food quality is high, managing cash flow, tackling inventory challenges, and engaging with customers to provide excellent service. You will also review previous performance and strategize improvements while motivating your team.

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What opportunities for advancement exist for General Managers at Domino's Pizza?

At Domino's Pizza, General Managers have a clear path for career progression. Many have started as delivery drivers or assistant managers and have moved up to become General Managers, franchise owners, or even corporate operations managers. It's a company that values growth and development!

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What skills are essential for success as a General Manager at Domino's Pizza?

To succeed as a General Manager at Domino's Pizza, you need strong leadership and organizational skills, the ability to multitask effectively, excellent communication skills, and a keen understanding of cost control and food management. Meeting strict quality control standards and fostering a positive team environment are also crucial.

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Common Interview Questions for General Manager (2110)
How do you handle team conflicts in the workplace?

When addressing team conflicts, I prioritize open communication. I believe in facilitating a discussion where all parties can voice their concerns. Then, I work towards a resolution that maintains team cohesion and respects everyone's viewpoint.

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What strategies would you employ to manage cost controls effectively?

I would implement regular inventory checks and train my team on proper portion control. Additionally, I'd analyze sales data to identify trends and adjust staffing and inventory accordingly to optimize profits.

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Can you describe a time when you had to make a tough decision? What was the outcome?

In a previous role, I faced a dilemma about whether to increase staffing during a busy season despite associated costs. I decided to hire temporary staff, which led to improved customer service, higher sales, and ultimately, a positive experience for both customers and employees.

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How do you ensure compliance with health and safety regulations?

I prioritize regular training for all staff on health and safety protocols and conduct frequent audits to ensure compliance. I also create a culture of accountability where every team member feels responsible for maintaining standards.

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What is your approach to training new employees?

My approach to training new employees involves a structured program that encompasses hands-on experience along with shadowing seasoned team members. I emphasize the importance of quality service and encourage questions to foster a supportive learning environment.

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How do you motivate your team during challenging shifts?

To motivate my team during challenging shifts, I maintain an upbeat attitude and celebrate small wins throughout the shift. I ensure they feel supported, listen to their concerns, and encourage teamwork to foster a sense of camaraderie.

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What metrics do you track to assess store performance?

I track sales data, customer feedback, employee performance metrics, and inventory turnover rates to assess store performance. This data allows me to identify areas for improvement and adapt strategies accordingly.

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How do you prioritize customer service in your role?

Customer service is my top priority. I lead by example, encourage my team to go above and beyond for customers, and regularly solicit feedback to understand how we can improve the customer's experience continually.

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Describe an experience where you had to adapt to a significant change at work.

When our company implemented new technology for order management, I embraced it by first getting familiar with the system myself and then conducting training sessions for the team, ensuring a smooth transition with minimal disruptions.

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How do you balance multiple priorities in a fast-paced environment?

Balancing multiple priorities in a fast-paced environment is all about effective time management. I rely on prioritizing tasks based on urgency and impact, delegate appropriately, and keep communication flowing with my team to ensure we stay on track.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 18, 2025

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