Account Manager - Restaurants - job 1 of 2

The Account Manager at DoorDash is responsible for fostering long-term relationships with SMB restaurant merchants. Key responsibilities include conducting business check-ins, advising on revenue-generating strategies, managing a book of approximately 200+ accounts, and presenting quarterly business reviews to highlight success and areas for improvement. The role also involves troubleshooting any product-related issues and collaborating with internal teams to maximize restaurant partnerships.

Candidates for the Account Manager position at DoorDash should have at least 1+ years in client-facing sales roles, demonstrating experience in increasing customer satisfaction and retention. Experience with outbound sales and business operations is also desirable. Proficiency in Salesforce or similar CRM tools, alongside the ability to manage complex data in Google Sheets or Microsoft Excel, are important qualifications for the role.

Effective candidates for the Account Manager role at DoorDash typically possess prior experience in outbound sales and account management. Skills in customer engagement and the ability to adapt strategies to meet merchant needs will set you apart. Experience with operational improvements and marketing strategy is highly valued, as these elements will contribute to enhancing merchant success and satisfaction.

The Account Manager role at DoorDash is crucial for driving market share and revenue growth for our SMB restaurant partners. By focusing on client retention and satisfaction, you will help ensure that our partnerships flourish. This position contributes directly to DoorDash’s mission of empowering local economies through the success of our restaurant partners, making it a vital role within the organization.

DoorDash offers a comprehensive benefits package for its Account Managers, which includes a competitive salary, commission opportunities, paid time off, and medical, dental, and vision benefits. Additionally, employees can take advantage of a 401(k) plan with employer match, wellness benefits, and mental health programs as part of DoorDash's commitment to employee well-being.

In answering this question, highlight specific instances where you've achieved results in client satisfaction or retention. Use metrics or specific examples to illustrate how you were able to enhance client relationships and any strategies you implemented that led to successful outcomes.

An effective response to this question would involve discussing your conflict resolution skills. Share a specific example of a challenging conversation and explain how you approached it with empathy, maintaining professionalism while solving the client's concerns.

When answering this question, emphasize your ability to analyze data to understand customer needs. Discuss how you'd create tailored strategies for each merchant, like personalized follow-ups, regular check-ins, and offering valuable insights into best practices that align with their business goals.

Showcase your organizational skills in your response. Discuss tools or methods you use to manage your time effectively and how you assess which accounts require immediate attention while still ensuring all clients feel valued and supported regularly.

Provide a real-world example detailing how you identified an upselling opportunity, the approach you took to present it, and what the outcome was. Be sure to include information about how your upselling positively impacted the client's business.

Highlight the importance of communication and understanding the unique challenges that restaurant partners face. Emphasize how building trust by delivering consistent value can contribute to a productive long-term relationship, enabling both parties to thrive.

Show your knowledge of relevant trends by discussing recent changes in the industry, such as the shift to online ordering or delivery service enhancements. Explain how staying up to date can help you advise your merchants effectively.

Discuss how technology facilitates communication and efficiency in customer engagement. You can share examples of how CRM tools enhance relationship management and the data analytics that support decision-making.

In your response, cite a specific instance where analyzing data helped you identify a problem or opportunity for a client. Discuss how you interpreted the data, the solution you proposed, and how it benefitted the client in measurable terms.

Reflect your passion for the role and the company's mission in your answer. Discuss what draws you to the position and how your personal and professional goals align with the vision of DoorDash's commitment to supporting local economies.