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Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Responsibilities & Duties

 

  • Monitor and complete cases received through the system.
  • Perform review of client credit worthiness for new and existing clients.
  • Maintain a close coordination with internal legal team in conducting credit review processes and ensure necessary approvals are obtained to complete the process.
  • Setup new and/or modify existing client records in the Accounting System
  • Perform data quality check, analysis, cleanup, evaluation & reporting
  • Participate in various transformation initiatives including User Acceptance Testing (UAT), creation and/or revision of desktop procedures and monitoring of post Go-Live activities
  • Work closely with various internal/external stakeholders to address issues/concerns pertaining to Customer Master Data requests/tasks
  • May be involved in selected process transition activities.
  • Participate in various stakeholder meetings
  • Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
  • Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
  • Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
  • May support Team Lead in data gathering and report generation.
  • Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
  • Perform transition-related activities such as process training & desktop procedures creation.
  • Support selected simple process improvement initiatives to streamline processes.

Qualifications

Minimum Requirements:

  • Bachelor’s degree in Accounting/Finance or equivalent relevant courses
  • 3-4 years of relevant professional experience in Master Data Management specializing in Customer Setup & Modification including credit management
  • Advanced proficiency in MS Office tools
  • Advanced knowledge and understanding of accounting standards and procedures and internal controls
  • Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce
  • Experience in process improvements and other transformation activities is an advantage
  • Experience in process migration/transition is a plus
  • Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred

 

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$65000 / YEARLY (est.)
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What You Should Know About Analyst - Customer Master Data, AECOM

Join AECOM as an Analyst - Customer Master Data in Bengaluru, India, and become a key player in delivering a better world! At AECOM, we are not just about infrastructure; we aim to transform communities and enhance lives with our innovative solutions. In this role, you'll be at the forefront of our operations, monitoring and processing customer data with precision and care. Your responsibilities will include assessing client credit worthiness, collaborating with legal and billing teams, and maintaining clean and accurate records in our Accounting System. You'll have the opportunity to work alongside various internal and external stakeholders, addressing their needs and ensuring that customer data-related tasks are executed smoothly. Plus, your analytical skills will shine as you engage in data quality checks and support initiatives for process improvements. With your background in Master Data Management, and familiarity with ERP systems like Oracle or SAP, you will help streamline our processes while being a part of transformative projects. Unlock your potential with AECOM's supportive workplace that champions your growth, promotes diversity, and offers incredible opportunities for professional development. Let's work together to create a lasting impact, one project at a time!

Frequently Asked Questions (FAQs) for Analyst - Customer Master Data Role at AECOM
What are the responsibilities of an Analyst - Customer Master Data at AECOM?

As an Analyst - Customer Master Data at AECOM, your primary responsibilities include monitoring and completing cases received through the system, performing credit assessments for clients, and ensuring accurate data entry and maintenance in the Accounting System. You will collaborate closely with the legal team for credit reviews and participate in internal stakeholder meetings to address Customer Master Data requests efficiently.

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What qualifications do I need to apply for the Analyst - Customer Master Data position at AECOM?

To apply for the Analyst - Customer Master Data role at AECOM, you should have a Bachelor's degree in Accounting, Finance, or a related field, along with 3-4 years of relevant experience in Master Data Management focused on Customer Setup and Modification. Proficiency in MS Office tools and familiarity with ERP systems like Oracle or SAP is also essential to succeed in this position.

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What skills are important for an Analyst - Customer Master Data at AECOM?

Key skills for an Analyst - Customer Master Data at AECOM include advanced proficiency in data analysis and quality checks, strong attention to detail, effective communication abilities to work with various stakeholders, and knowledge of accounting standards and internal controls. Experience in process improvements and a collaborative mindset will also benefit you in this role.

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How can I advance my career as an Analyst - Customer Master Data at AECOM?

At AECOM, career advancement as an Analyst - Customer Master Data involves actively engaging in continuous learning, seeking opportunities to lead process improvements, and collaborating effectively with teams across the organization. Participating in training and development programs and demonstrating your analytical skills can also open doors to higher-level positions within the firm.

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What is the work culture like for the Analyst - Customer Master Data role at AECOM?

The work culture at AECOM for the Analyst - Customer Master Data role is dynamic, inclusive, and supportive. Emphasizing collaboration and innovation, employees are encouraged to bring their unique skills and perspectives to the table. With hybrid work options and a commitment to employee development, you will find an environment that values your contributions while promoting a healthy work-life balance.

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Common Interview Questions for Analyst - Customer Master Data
Can you describe your experience with customer data management?

In response to this question, emphasize your hands-on experience with managing and maintaining customer data from previous roles. Discuss specific tools you've used, such as ERP systems, and highlight any challenges you've encountered in data accuracy or quality, along with how you overcame them.

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How do you ensure data accuracy when setting up or modifying client records?

For this question, focus on your attention to detail and processes you follow to verify data. Mention the importance of standard operating procedures, regular audits, and data validation techniques you employ to maintain high Data Quality Standards in your role.

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What steps do you take to assess the credit worthiness of clients?

When answering this question, you can describe the analytical framework you use to evaluate credit worthiness, including reviewing financial statements, credit history, and existing relationships with clients. Provide examples of how this assessment impacted decisions in the past.

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How do you handle discrepancies in customer data?

Discuss your methodical approach to identifying discrepancies, such as cross-referencing with multiple data sources, collaborating with team members to gather accurate information, and detailing the steps you take to resolve issues while maintaining clear communication with stakeholders.

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Can you provide an example of a process improvement you implemented in your previous job?

In your answer, share a specific instance where you identified an inefficiency in the data management process, explain the actions you took to address it, and highlight the positive outcomes achieved, such as time savings or increased customer satisfaction.

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What experience do you have with financial compliance and internal controls?

Talk about your familiarity with accounting standards and regulations relevant to customer data handling. Share any specific experiences ensuring compliance within organizations and how you maintain familiarity with changes in financial regulations.

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How do you prioritize your tasks when managing multiple projects?

Explain your time management techniques, such as using prioritization matrices or task management software, and provide an example of how you've successfully managed competing deadlines, ensuring that critical tasks aligned with team goals were completed on time.

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What role does communication play in your work as an analyst?

Emphasize the significance of clear and effective communication in your previous roles, including how it facilitates collaboration, resolves issues, and ensures customer requirements are understood and met. Provide an example where communication helped overcome a challenge.

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How do you stay up to date with industry trends related to customer data management?

In your response, mention some professional resources you utilize, such as industry publications, webinars, and networking events, to stay informed. Discuss how you apply new trends or technologies to your work.

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Why are you interested in the Analyst - Customer Master Data position at AECOM?

Articulate your passion for infrastructure consulting and how the role aligns with your career goals. Discuss what excites you about working at AECOM, such as their commitment to sustainability or innovative project opportunities.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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Full-time, hybrid
DATE POSTED
January 6, 2025

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