Partner Success Manager

As a Partner Success Manager at Houst, your main responsibilities include building and maintaining long-term relationships with key partners, identifying business opportunities to drive growth, and ensuring that partners deliver exceptional experiences for their hosts. You will also act as the contact point for partner inquiries and monitor partner performance with data-driven insights for continuous improvement.

To be considered for the Partner Success Manager role at Houst, you should have 3-5 years of proven experience in partnerships or B2B account management. Strong communication and relationship-building skills are essential, along with an analytical mindset focused on data-driven results. A structured, detail-oriented approach and effective problem-solving abilities will greatly benefit your success in this role.

Houst prioritizes partner satisfaction through regular check-ins and business reviews conducted by the Partner Success Manager. By maintaining open lines of communication and providing data-driven insights, you will facilitate the identification of areas for improvement and ensure that the partners meet the high standards set by Houst.

Success as a Partner Success Manager at Houst relies on a variety of skills, including strong relationship-building capabilities, exceptional communication, and analytical prowess. A structured method of approaching tasks and a problem-solving attitude will also contribute to your effectiveness in driving revenue growth and partner satisfaction.

Houst offers a comprehensive benefits package for the Partner Success Manager position, including 23 days of paid holiday plus public holidays, a day off on your birthday, a hybrid working model, medical aid options, and support for mental health through Better Help coverage. Additionally, you'll receive a laptop for business use to help you excel in your role.

When answering this question, relate specific examples from your previous roles where you've successfully built and maintained partner relationships. Highlight any strategies you used to drive business growth and resolve issues.

Discuss your communication strategies and how you personalize interactions with each partner. Emphasize the importance of understanding their needs and demonstrating value consistently.

Share metrics or KPIs that you track regularly, and how you leverage data to gain insights. Explain how you use this information to provide constructive feedback to partners.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Focus on the steps you took to resolve the issue, and how your efforts positively impacted the partner relationship.

Explain your organizational strategies, such as using task management tools, prioritizing by urgency and impact, and regular communication with your partners to align on priorities.

Highlight key qualities such as being proactive, possessing strong interpersonal skills, and having a data-driven approach to decision-making and partner management.

Detail any specific tools or software you're familiar with for analyzing partner performance metrics. Explain how you've applied this analysis to drive strategic decisions.

Talk about assessing the situation carefully, providing feedback, and collaborating with the partner to develop an action plan for improvement. Emphasize the importance of support and communication.

Express genuine enthusiasm for Houst's mission and values, and talk about how your career goals align with the company's objectives in the short-term accommodation sector.

Describe your onboarding process: introducing team members, ensuring partners have all necessary resources, setting clear expectations, and maintaining strong communication throughout the transition.