Strategic Merchant Lead - San Diego

As a Strategic Merchant Lead at DoorDash in San Diego, your primary responsibilities include establishing partnerships with Local Hero and Local Premium restaurants, driving new restaurant acquisitions, and managing complex negotiations for mutually beneficial economic terms. You'll be essential in enhancing DoorDash's market presence through relationship building and by showcasing the value of our services to merchant partners.

To qualify for the Strategic Merchant Lead position at DoorDash, candidates should have at least 3 years of experience in a closing sales role, a proven record of exceeding sales goals, and experience selling multi-product solutions. Familiarity with CRM systems like Salesforce and strong communication skills are also necessary to succeed in this role.

In the Strategic Merchant Lead role at DoorDash, the hybrid work environment allows for up to 50% of your time to be spent traveling, meeting restaurant owners, and building partnerships. The remaining time involves working remotely or from the office, offering flexibility while ensuring you are closely connected to your clients and team.

As a Strategic Merchant Lead at DoorDash, you should expect to travel about 2-3 days per week within your region. This travel is crucial for meeting prospective clients and fostering in-person relationships with local restaurant owners, contributing to the success of your partnerships.

DoorDash provides a comprehensive benefits package to its employees, including health insurance, a 401(k) plan with employer match, paid time off, wellness benefits, and various other perks such as parental leave, commuter benefits, and mental health support to enhance the overall well-being of a Strategic Merchant Lead.

When building relationships with restaurant partners, I prioritize understanding their business needs and demonstrating how our services can address those needs. I focus on open communication and transparency, showing genuine interest in their success.

My experience in closing sales deals involves researching potential clients, identifying their pain points, and presenting customized solutions. I leverage data and client testimonials to build trust and effectively overcome objections during negotiations.

For successful negotiations, I employ strategies such as preparing beforehand with extensive knowledge about the client's business, setting clear goals, remaining flexible, and finding win-win solutions to facilitate mutual satisfaction.

To set and achieve my sales goals, I break them down into actionable steps, continuously track my progress, adapt strategies as needed, and maintain accountability by collaborating with my team and seeking feedback from supervisors.

In one challenging sales situation, I faced a hesitant client concerned about pricing. I took time to understand their reservations and presented a tailored value proposition that illustrated cost savings through our services, which ultimately led to a successful sale.

Market research is crucial in my sales process; it helps me understand trends, identify opportunities, and tailor my pitch to fit the specific dynamics of the local restaurant environment, ultimately enhancing my effectiveness in securing partnerships.

Handling objections involves actively listening to the merchant's concerns, empathizing with their perspective, and providing clear, factual responses that address their doubts while reinforcing the benefits of a partnership with DoorDash.

I excel as a Strategic Merchant Lead due to my extensive sales experience, strong negotiation skills, and passion for the restaurant industry. I have a proven track record of building valuable partnerships and utilizing creative outreach strategies to engage potential clients.

I stay organized by utilizing CRM tools and setting reminders for follow-ups. I maintain a detailed checklist of tasks and prioritize my schedule to ensure that I'm effectively managing multiple deals without compromising the quality of my interactions.

In my sales career, I am motivated by the ability to directly impact growth for both my company and my clients. Building relationships and helping businesses thrive brings me a sense of accomplishment and drives my passion for sales.