Chief of Staff - COO

As the Chief of Staff at Ebury in Madrid, your responsibilities will include supporting the COO in managing operations, enhancing cross-functional collaboration, driving performance initiatives, and organizing critical departmental events. You will play a key role in tracking KPIs and OKRs, managing key projects, and providing analytical support for operational challenges.

To be considered for the Chief of Staff position at Ebury, you should hold a bachelor's degree in a relevant field and have several years of experience in project management or management consulting. A strong understanding of performance management, solid organizational skills, and proficiency in English are essential. Experience in the financial services or technology sectors is advantageous.

The Chief of Staff at Ebury assists the COO by managing critical projects, facilitating performance management, and ensuring effective execution of departmental priorities. This role involves enhancing communication across teams and supporting the COO with planning and strategic initiatives to improve overall operational efficiency.

Important soft skills for the Chief of Staff role at Ebury include excellent communication and interpersonal skills, organizational abilities, and a proactive, results-oriented mindset. Being adept at problem-solving and collaboration will also be critical to succeed in this dynamic environment.

Working as Chief of Staff at Ebury in Madrid offers a hybrid work environment, allowing you to spend four days a week in the office and one day working from home. Ebury fosters a culture of diversity and inclusion, making it a great place to collaborate and innovate with a passionate team.

When discussing your project management experience for the Chief of Staff role at Ebury, highlight specific projects you've led or contributed to, particularly those that required cross-functional collaboration or performance tracking. Emphasize your ability to meet deadlines and your approach to overcoming challenges.

To ensure effective communication as the Chief of Staff at Ebury, you could talk about your strategies for establishing clear channels and regular updates. Share examples of tools or methods you've used to facilitate dialogue, such as team meetings, collaborative software, or performance dashboards.

In your response, you should discuss the importance of metrics such as KPIs and OKRs. Explain which specific metrics you've used in the past and how they helped measure success or identify areas for improvement, aligning closely with Ebury's operational goals.

Explain your prioritization methods for managing tasks effectively under pressure. You might mention using tools like priority matrices or project management software to help keep organized, ensuring that the most impactful tasks for the COO and the organization are addressed first.

For this question, provide a specific instance that showcases your problem-solving skills. Outline the challenge, your analysis, the steps you took to devise a solution, and the positive outcome, demonstrating your analytical thinking in a similar context to what Ebury faces.

Illustrate your approach to conflict resolution and negotiation skills by providing a scenario where you managed conflicting priorities. Highlight the importance of listening to each party's needs and finding a balanced solution that aligns with organizational goals.

Discuss your understanding of the Chief of Staff's role, emphasizing the importance of acting as a bridge between the COO and various departments. Mention responsibilities such as project management, enhancing operations, and supporting strategic initiatives.

Share your personal strategies for maintaining motivation in challenging times, such as setting clear goals and celebrating small wins. Also, explain how you foster team morale by recognizing contributions and encouraging open dialogue.

When discussing strategic planning, illustrate your process for developing and executing plans. Highlight how you align departmental strategies with the overall business objectives, showcasing an understanding of Ebury's vision in the fintech landscape.

Explain the methods you use to track progress and hold team members responsible for their roles in projects. You might highlight your experience with performance reviews or project management tools that keep everyone aligned and accountable towards achieving goals.