Job details

Enrollment Representative

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Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview:

The Enrollment Representative is responsible for processing and maintaining member enrollments for Medicare, Employer Group, and Individual health plans. This includes verifying eligibility, entering application data, updating member records, and resolving discrepancies in accordance with regulatory requirements and organizational policies. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently in a fast-paced environment.

What you’ll do:

Accurately process member applications for Medicare Advantage, Medicare Supplement, Employer Group, and Individual health plans.
Review enrollment forms for completeness and compliance with applicable regulations (e.g., CMS, ACA, HIPAA).
Perform data entry and updates in enrollment systems to reflect new enrollments, terminations, and changes in coverage.
Verify member eligibility and coordinate with internal departments to ensure timely activation.
Resolve enrollment issues and discrepancies through research and outreach to applicants, brokers, or group administrators.
Maintain accurate and up-to-date documentation for audit readiness.
Assist with special projects, system testing, and audits as needed.
Stay current on regulatory changes and internal policy updates related to enrollment
Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who you are:

High school diploma or GED required; associate degree or college coursework preferred.
1–2 years of experience in health plan enrollment, healthcare administration, or insurance operations.
Experience with enrollment systems.
Strong attention to detail and data accuracy.
Ability to handle confidential information with discretion.
Proficient in Microsoft Office (Excel, Outlook, Word).
Working knowledge of Medicare and/or ACA enrollment guidelines preferred.

What we offer:

Generous benefits include medical, dental and vision beginning on your first day of employment

401K with company match
Tuition reimbursement
Employee stock purchase program
12 company paid holidays and PTO

*Please note the above is a summary of responsibilities; a full job description is available upon request.

The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

Base Pay Range -$38,900 - $48,600

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

Average salary estimate

$43750 / YEARLY (est.)

min

max

$38900K

$48600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Enrollment Representative, eHealth

At eHealth, we’re looking for an enthusiastic Enrollment Representative to join our team and help us make a difference in the lives of our community. As an Enrollment Representative, you'll play a vital role in guiding consumers through their health insurance options, specifically working with Medicare, Employer Group, and Individual health plans. You'll be responsible for processing member enrollments, ensuring everything is accurate and compliant with regulations. Your attention to detail will shine as you verify eligibility, update records, and resolve any discrepancies with precision and a customer-centric approach. In this fast-paced environment, your organizational skills and ability to handle confidential information with care will be essential. Collaboration is key at eHealth; you will work with internal departments to coordinate member activations and assist with special projects as needed. Plus, we believe in creating a supportive atmosphere where everyone can thrive. With generous benefits starting right on your first day, like medical, dental, vision, and 401K matching, we reward our team members’ hard work. Are you ready to move your career forward and join a diverse team that’s committed to creating a better way to work? If so, the Enrollment Representative role at eHealth might be your next great opportunity!

Frequently Asked Questions (FAQs) for Enrollment Representative Role at eHealth

What are the main responsibilities of an Enrollment Representative at eHealth?

As an Enrollment Representative at eHealth, your main responsibilities will include processing member applications for various health plans, verifying eligibility, maintaining accurate enrollment records, and resolving discrepancies according to regulations. You'll need to review and enter application data, ensure compliance with guidelines like CMS and HIPAA, and collaborate with internal departments for timely member activation.