IT Systems Administrator

The IT Systems Administrator at Eigen Labs plays a crucial role in managing the macOS fleet through Kandji MDM, administering the Google Workspace environment, and supporting various cloud-based collaboration tools like Slack. Additionally, you'll be responsible for monitoring security alerts, managing AWS resources, configuring Mac-based security tools, and automating tasks with scripting.

To be considered for the IT Systems Administrator position at Eigen Labs, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 1-2 years of hands-on IT support experience focusing on macOS. A strong understanding of cloud security principles, basic scripting abilities, and familiarity with Google Workspace are also essential.

Eigen Labs fosters a growth-oriented environment where IT Systems Administrators can expand their skills in cloud technologies, security, and IT operations. The culture encourages team collaboration, innovative problem-solving, and provides access to modern tools and resources, ensuring that staff are well-equipped to enhance their knowledge.

The IT Systems Administrator role at Eigen Labs is primarily an on-site position in Seattle, but the company embraces flexible work arrangements. Employees benefit from a supportive remote work setup and flexible hours, which facilitates a healthy work-life balance while ensuring effective teamwork within the office.

As an IT Systems Administrator at Eigen Labs, you can expect competitive compensation, including a base salary ranging from $106,250 to $125,000, non-cash compensation like tokens and equity, as well as a world-class benefits package that includes medical, dental, and vision coverage. Plus, there’s a remote work setup stipend, flexible time off, a 401(k) retirement plan with company matching, and other wellness benefits.

Prepare to discuss specific projects where you effectively managed macOS systems, highlighting your familiarity with tools like Kandji MDM, and any challenges you overcame while implementing security policies.

It's important to showcase your ability to manage time and prioritize responsibilities effectively. Discuss how you evaluate task urgency and impact, perhaps using specific examples of project management or issue resolution.

Discuss your process for monitoring, responding to, and resolving security alerts, including tools you’ve used and your understanding of cloud security best practices to protect the organization.

Explain your experience with scripting languages like Python or Shell, including specific instances where you automated routine tasks to improve efficiency within IT operations.

Share your familiarity with user management, security settings, and data governance specifically within Google Workspace. Mention any relevant certifications or hands-on experiences that demonstrate your expertise.

You should be ready to discuss your experience with AWS services, any specific roles you've had, and examples of how you configured and secured resources effectively within the AWS console.

Illustrate your problem-solving skills with a detailed example, emphasizing the steps you took to diagnose and resolve the issue, as well as the outcome and any lessons learned.

Provide insights into your understanding of identity management systems, experience with tools like Okta, and how you ensure secure access for users without compromising security.

Talk about your commitment to continuous learning, whether through certifications, attending conferences, or self-study, emphasizing your motivation to stay aware of industry trends.

Articulate your views on qualities such as adaptability, problem-solving skills, and effective communication, backing up your opinion with examples that illustrate these traits in action.