Technical Account Manager

As a Technical Account Manager at Evolution, your main responsibilities include building and managing relationships with allocated B2B clients, as well as developing strategic solutions for clients. You will lead processes between clients and internal developers, ensuring that all deadlines and client needs are met effectively. Additionally, you'll support clients primarily in the US and LATAM markets, requiring you to work late shifts to align with their operational hours.

To become a successful Technical Account Manager at Evolution, candidates should possess fluent English and strong Excel skills, particularly with VLOOKUP functions. Previous experience in managing customer relationships alongside either project or account management is essential. Additionally, having a good understanding of the development lifecycle and experience with API integration can be beneficial yet not mandatory.

The work environment for a Technical Account Manager at Evolution is a unique blend of a large corporate structure and a creative startup culture, fostering innovation and collaboration. The Sofia office features a modern design and stunning views, while the team dynamics emphasize close-knit, self-sufficient units that support each other to achieve common goals in game development.

Evolution invests heavily in the career development of its Technical Account Managers. You will have access to tailored career programs, company-funded training, and the opportunity to work alongside experts in the field. This progression is designed to help you grow your skills and advance your career within the company.

Yes, the Technical Account Manager position at Evolution offers a hybrid work model, allowing flexibility between working in the office and from home. This balance is designed to help you maximize your productivity while enjoying a healthy work-life dynamic.

When discussing your experience in managing customer relationships, focus on specific cases where you successfully built rapport with clients and how that contributed to achieving business goals. Use metrics to illustrate successes, such as improved customer satisfaction scores or increased account renewals, and be ready to discuss any conflict resolution strategies you employed.

Prioritizing tasks is crucial for a Technical Account Manager. Speak about how you assess urgency and impact when deciding which tasks to focus on first. Provide examples of tools or methodologies you've used, like Agile methodologies or Gantt charts, to manage multiple projects effectively while ensuring that client deadlines are always met.

Keeping clients informed is vital in a Technical Account Manager role. Discuss the various communication methods you utilize, such as regular status reports, updates via email, or scheduled calls, and how you customize these based on client preferences. Highlight your proactive approach to addressing concerns before they escalate.

When asked to provide an example of a successful project, choose one that showcases your strengths as a Technical Account Manager. Discuss the project's objectives, your role in managing the timelines and resources, the challenges faced, and how you drove it to completion successfully, ensuring client satisfaction throughout the process.

To understand a client’s needs, delve into your active listening and analytical skills. Explain your process of asking the right questions, gathering client feedback, and conducting research to gain insights into their business objectives and challenges. Share how this understanding helps you propose tailored solutions and build strong client relationships.

When addressing conflicts with clients, focus on your approach to problem-solving and ensuring that all parties feel heard. Discuss techniques such as active listening, empathizing with client concerns, and finding win-win solutions. Share an example that illustrates a situation where you successfully resolved a conflict and maintained client trust.

Technology plays a pivotal role in supporting the success of a Technical Account Manager by streamlining communication and project management processes. Discuss your familiarity with CRM tools, reporting dashboards, and collaboration platforms that enhance your ability to manage relationships and track progress efficiently.

To ensure the technical team understands client requirements, emphasize your role as a bridge between clients and developers. Discuss strategies like creating clear documentation, hosting kickoff meetings, and maintaining open lines of communication throughout the project lifecycle to clarify expectations and ensure alignment on deliverables.

Managing multiple client accounts requires strong organizational skills and the ability to prioritize effectively. Illustrate how you maintain detailed schedules, use project management tools, and set clear boundaries to ensure each client's needs are met without compromising service quality.

When asked why you want to work at Evolution, express your admiration for the company's innovative gaming solutions and its collaborative culture. Highlight your alignment with their mission to create exceptional player experiences and your enthusiasm about being part of a team that's at the forefront of game design.