Customs Brokerage Agent - job 2 of 4

A Customs Brokerage Agent at Expeditors is responsible for ensuring the smooth and timely customs process flow, accurate data entry into operational systems, tracking and tracing customs files, and ensuring timely client billing. They must understand the import Customs Desk Level Operating Procedures and interpret customs declaration information correctly to fulfill customer expectations.

To be considered for the Customs Brokerage Agent position at Expeditors, candidates should have excellent customer service skills, proficiency in computer skills including Microsoft Office, and strong written and verbal communication abilities. Attention to detail, organizational skills, and an energetic approach to new projects are also essential.

Expeditors offers a friendly and professional work environment. As a Customs Brokerage Agent, you’ll work with a diverse team committed to customer service and innovative logistics solutions. The company promotes from within, emphasizing career growth and development opportunities.

Expeditors is dedicated to the professional development of its employees, offering training and education programs to help Customs Brokerage Agents enhance their skills and grow within the company. Moreover, more than 50% of employees have been with the company for five years or more, demonstrating a commitment to long-term career paths.

Customs Brokerage Agents at Expeditors receive an array of benefits, including a competitive salary, paid vacation, health plans covering medical, dental, and vision needs, life and long-term disability insurance, a 401(k) savings plan, and opportunities for stock purchase, all of which contribute to a supportive work experience.

In answering this question, candidates should reference specific customs processes they've handled, showcasing their understanding of relevant regulations and providing examples of how they've ensured compliance in their previous roles.

It's important to demonstrate your ability to stay calm and organized under pressure. Provide examples of past experiences where you've successfully managed tight deadlines or challenging situations and how they contributed to successful outcomes.

Candidates should discuss their time management strategies, such as prioritizing tasks based on urgency and importance, utilizing tools for organization, and maintaining good communication with team members to ensure that all responsibilities are handled effectively.

This is a chance for you to highlight your interest in logistics and supply chain management. Express how your career goals align with the values and mission of Expeditors, emphasizing your enthusiasm for contributing to their team.

Candidates should explain the significance of clear communication in logistics, providing examples of how good communication helped resolve issues or improved customer relationships in their previous experiences.

Use specific examples from your previous work experiences where attention to detail was critical to your success. Discuss the outcomes and any recognition you received for your diligent work.

Focus on your methods for verifying information before submission, utilizing checklists, or software tools. Highlight any past experience that illustrates your commitment to maintaining high standards for accuracy.

It’s vital to reflect on challenges like navigating complex regulations or dealing with time-sensitive situations, while also discussing your approaches to overcoming these challenges effectively.

Discuss resources such as professional organizations, continuing education courses, or networking with industry professionals that you use to keep abreast of regulatory changes impacting the customs brokerage field.

Provide a specific scenario where your customer service skills truly shone. Focus on how you met or exceeded customer expectations and the positive impact it had on your client relationship.