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Client Solutions Consultant - job 1 of 3

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Reporting to the Manager, Technical Operations, we are looking for a Client Solution Consultant to join our team. This role is important for bridging the gap between technology and needs and combining technical account management and sales engineering skills. In this senior position, you will design Tier 1 solutions, provide deep integration expertise, and gather clients' comprehensive business and technical requirements. You have experience collaborating with clients and our teams to provide strategic solutions.

Responsibilities

  • Solution Design: Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable.
  • Integration Expertise: Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems.
  • Business Analysis: Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements.
  • Stakeholder Collaboration: Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations.
  • Client Engagement: Serve as an important liaison with the client throughout the project lifecycle.
  • Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees.
  • Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles. Consulting practice creation or leadership experience.
  • You will travel 10% of the time to clients.
  • You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges. Experience with SaaS, cloud, and web application design.
  • Analytical experience with an ability to gather and summarize requirements from diverse stakeholders.
  • You are experienced with SDLC and Agile project management methodologies and tools.
  • You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.

Additional Information

Benefits/Perks

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Client Solutions Consultant, Experian

If you're looking to take your career to the next level as a Client Solutions Consultant at Experian, we’ve got a fantastic opportunity waiting for you in Costa Mesa! As a leading global data and technology company, Experian is all about empowering businesses and individuals with the right insights to make informed decisions. In this pivotal role, you'll serve as a bridge between technology and client needs, leveraging your expertise to design top-tier solutions that not only meet but exceed client expectations. Reporting directly to the Manager of Technical Operations, you'll immerse yourself in integration expertise, collaborating with diverse teams to deliver complex projects that drive results. With your significant experience in solution consulting and a knack for understanding intricate business requirements, you’ll work closely with clients throughout the project lifecycle, ensuring their voices resonate in every solution you help craft. All while staying ahead of the curve by keeping up with industry trends. And it doesn’t stop there – at Experian, we offer an engaging environment where your contributions are valued, and plenty of perks come your way like a great compensation package, flexibility in work arrangements, and ongoing career development. If you have a passion for technology and a desire to make a real impact in the world, we encourage you to join our dynamic team where your innovation can thrive!

Frequently Asked Questions (FAQs) for Client Solutions Consultant Role at Experian
What are the key responsibilities of a Client Solutions Consultant at Experian?

As a Client Solutions Consultant at Experian, your role encompasses a broad range of responsibilities focused on delivering exceptional solutions to clients. You will be tasked with overseeing the design and architecture of solutions that align with client goals and industry standards, ensuring functionality and scalability. Your expertise in system integration will be critical, as you will advise clients on how to seamlessly integrate our solutions with their existing systems. Additionally, you will conduct interviews and workshops to gather detailed business and technical requirements, collaborate with various internal teams, and maintain strong client engagement throughout the project lifecycle.

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What qualifications are required for the Client Solutions Consultant role at Experian?

To excel as a Client Solutions Consultant at Experian, candidates should hold a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field—an advanced degree is a plus. Additionally, a minimum of 8 years of experience in solution consulting, business analysis, or similar client-facing roles is required. Familiarity with software development, integration technologies, and system architecture is crucial, alongside a solid understanding of SDLC and Agile methodologies. Experience in financial services or decision analytics is also beneficial.

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How does the Client Solutions Consultant contribute to Experian's success?

The Client Solutions Consultant plays a vital role in Experian's overall success by ensuring that client projects are executed seamlessly and align with strategic business objectives. By bridging the gap between technology and business needs, this role helps clients navigate complex challenges and unlock opportunities through tailored solutions. As client relationships deepen and projects deliver measurable results, the Consultant’s expertise contributes to our reputation in the industry and drives additional business growth for Experian.

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What kind of experience is beneficial for a Client Solutions Consultant at Experian?

Beneficial experience for a Client Solutions Consultant at Experian includes a background in solution consulting, business analysis, or client-facing roles within technology-driven environments. Strong analytical skills, the ability to gather and summarize requirements, and expertise in SaaS, cloud, and web application design are also valuable. Prior experience in sectors such as credit services, banking, insurance, or consumer services will give candidates a competitive edge as well.

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What benefits can I expect as a Client Solutions Consultant at Experian?

As a Client Solutions Consultant at Experian, you'll enjoy a comprehensive benefits package that includes competitive compensation, a bonus plan, and essential health benefits such as full medical, dental, and vision care. Enjoy a flexible work environment where you can choose to work remotely or in-office, as well as generous paid time off, including volunteer opportunities. Experian is committed to fostering a people-first culture that prioritizes work/life balance and recognizes your contributions with rewarding experiences.

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Common Interview Questions for Client Solutions Consultant
How do you approach solution design for clients?

When approaching solution design, it’s essential to first understand the client's business objectives and pain points. This involves conducting thorough discussions with stakeholders, gathering requirements, and aligning the technical architectural solutions with their needs. Making sure to consider scalability and industry standards is also critical.

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Can you explain your experience with system integrations?

In my previous roles, I have successfully integrated various systems by leveraging my knowledge of API functionalities and integration technologies. I ensure that the integration process is seamless, testing systems thoroughly, and troubleshooting any issues that arise to maintain a smooth flow of information.

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How do you prioritize tasks in a project with multiple stakeholders?

Prioritizing tasks in a multi-stakeholder project begins with clear communication to understand the importance of each requirement. I typically use project management tools to define priorities based on client deadlines and key deliverables, ensuring that everyone is aligned and aware of timelines.

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What’s your experience with business analysis?

My experience with business analysis involves engaging with clients through interviews and workshops to uncover their underlying challenges and needs. I focus on documenting and creating detailed specifications to serve as a foundation for development and ensure we’re creating solutions that fully address client expectations.

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How do you keep current with industry trends?

Staying current with industry trends involves regularly consuming content from relevant publications, attending webinars and conferences, and engaging in professional networks. I also find it helpful to connect with peers to share insights and discuss emerging technologies that may benefit our clients.

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Describe a challenging project and how you overcame it.

In a past project, we faced significant integration issues due to legacy systems at the client's end. I organized a series of collaborative sessions with both technical teams to devise a tailored integration strategy, which we meticulously tested. This proactive approach allowed us to meet deadlines and foster client trust.

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How do you manage client expectations?

Managing client expectations hinges on clear and consistent communication. I ensure that I set realistic timelines and deliverables upfront, provide regular updates on progress, and proactively address potential challenges to keep the client informed and trust intact.

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What techniques do you use for troubleshooting integration issues?

For troubleshooting integration issues, I start with thorough logging and monitoring of the integration processes. Identifying and analyzing logs allow me to pinpoint where the issue lies, whether in data mapping or discrepancies in formats, and implement targeted solutions accordingly.

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What tools do you find valuable for solution design?

I find tools like Lucidchart and Microsoft Visio invaluable for creating architectural diagrams and wireframes. Additionally, using project management tools like Jira helps in tracking progress, managing tasks, and ensuring that all stakeholders are kept in the loop throughout the solution design process.

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How do you ensure a successful project delivery?

Successful project delivery requires a collaborative approach and adhering strictly to project management methodologies. By maintaining open lines of communication with clients and team members, regularly evaluating project results against objectives, and adjusting strategies as necessary, I ensure that we meet or exceed client expectations.

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We pride ourselves on being certified as a Great Place To Work and firmly believe that creating a positive company culture is less about ping pong tables and more about transparency, connection, and "work with purpose." The unique perspective of e...

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Full-time, hybrid
DATE POSTED
March 12, 2025

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