Senior Product Manager Innovation Specialist

As a Senior Product Manager Innovation Specialist at Experian, you will define the product vision and manage the execution across our credit data product portfolio. This includes ideation, concept design, product launch, and commercialization, while working closely with various teams to ensure alignment with user needs and objectives.

To be considered for the Senior Product Manager Innovation Specialist role at Experian, candidates should have at least five years of product management experience, particularly in the business-to-business or direct-to-consumer space, along with ten years of experience in the Financial Services industry, particularly with credit-related products.

Experian is committed to the growth of its employees, providing various development opportunities and a culture that emphasizes work-life balance, collaboration, and recognition. As a Senior Product Manager Innovation Specialist, you will benefit from a supportive environment that encourages innovation and career progression.

In the role of Senior Product Manager Innovation Specialist at Experian, you will work closely with Marketing, Sales, and Operations teams. Your collaboration across these departments will help drive net new revenue growth and ensure that the product offerings align with market needs and business goals.

Experian offers an extensive benefits package for its Senior Product Managers, including medical, dental, and vision insurance, paid time off, a 401K plan with employer match, and flexible working conditions. The company also emphasizes a people-first culture that values diversity and inclusion.

When answering this question, outline your experience in all phases of product lifecycle management—ideation, development, launch, and post-launch evaluation. Highlight specific projects where you successfully managed the timeline and ensured stakeholder alignment, demonstrating your leadership and organizational skills.

Discuss the methods you use to prioritize product features, such as using user feedback, market research, and business metrics to determine the most impactful features. Mention any frameworks, like the MoSCoW method or RICE scoring, that help you make data-driven decisions.

Share your approach to stakeholder management, which may include regular communication, workshops, or alignment meetings. Emphasize your ability to translate technical concepts into relatable terms for various audiences to foster collaboration.

If you have experience with agile methodologies, explain how you have implemented agile principles in your previous roles. Discuss the benefits of agile processes, such as increased flexibility and quicker response to market changes, and provide examples from your work.

Illustrate your process for gathering market insights and customer feedback, which might include conducting user interviews, surveys, and analyzing usage data. Explain how you leverage this information to inform product development strategies and decision-making.

Share a specific instance that illustrates your problem-solving skills. Detail the nature of the challenge, the steps you took to address it, and the eventual outcome, showcasing your resilience and ability to think critically in difficult situations.

Explain the critical role data plays in your decision-making process by discussing how you employ various analytical tools and metrics to evaluate product performance and inform future improvements. This demonstrates your analytical thinking and reliance on data-driven insights.

Outline the steps you take to ensure a successful product launch, from pre-launch marketing efforts and customer education to post-launch metrics tracking. Discuss the importance of cross-department collaboration in delivering a seamless launch experience.

If applicable, explain your experience in collaborating with external partners or vendors. Highlight how you ensured that their contributions aligned with your product goals and how you maintained effective communication and relationship management.

Articulate a forward-thinking vision for Experian's credit product portfolio, showcasing your understanding of market trends and user needs. Mention how you would incorporate innovation into product development to enhance customer experience and drive business growth.