Client Service Consultant

As a Client Service Consultant at FE fundinfo, you will be responsible for managing multiple client accounts, ensuring their legal offering documents are up-to-date, and handling requests for overseas market access. You will also be expected to maintain effective communication with clients and third parties, ensuring successful resolutions for any issues that arise while identifying new opportunities to enhance client relationships.

To become a Client Service Consultant at FE fundinfo, you'll need strong client-focused skills along with excellent verbal and written communication abilities. While experience in a client-facing project management role is beneficial, it's not essential. The key is your capability to explain complex concepts clearly and your experience working with a diverse range of stakeholders.

Absolutely! At FE fundinfo, as a Client Service Consultant, you will have access to continuous learning opportunities, including sponsored development programs that can lead to formal qualifications. Our culture emphasizes growth and support for advancing your career, ensuring you have the resources to succeed.

The work culture for a Client Service Consultant at FE fundinfo is collaborative and innovative. We pride ourselves on being a diverse and skilled team that values contributions from all members. With flexible hours and hybrid work options, you'll find a supportive environment where you can thrive both personally and professionally.

As a Client Service Consultant at FE fundinfo, you can expect a comprehensive benefits package that includes 25 days of annual leave (with the option to buy more), enhanced parental leave, a pension scheme, private health cover, and discounted gym memberships. We also offer opportunities for professional growth and a Bike to Work scheme for eco-friendly commuting, contributing to a well-rounded work-life balance.

When managing multiple client accounts, it's essential to stay organized and prioritize tasks. Utilize project management tools to log deadlines, communicate clearly with clients, and ensure all legal documents are maintained. Balancing proactive outreach with responsiveness to client needs is key to maintaining strong relationships.

Sharing an example of a challenging client issue requires a focus on your problem-solving skills. Discuss how you identified the problem, engaged relevant stakeholders, communicated with the client throughout the process, and ultimately reached a solution that satisfied both the client and your company's standards.

To ensure compliance, it's crucial to stay updated with industry regulations and legal standards. Regular training, maintaining accurate documentation, and working closely with regulatory bodies will support adherence to compliance requirements. Illustrate your proactive approach to staying informed and your attention to detail.

For effective client communication, I recommend setting clear expectations, being proactive in updates, and using simple language to explain technical concepts. Use multiple communication channels (email, calls, meetings) appropriately and be sure to listen actively to client concerns and suggestions.

Express your genuine interest in FE fundinfo by mentioning the company's commitment to innovation in the investment management space. Share how the values of collaboration and development resonate with your career goals and how you see yourself contributing positively to the team.

Here you should highlight any past experiences where you've successfully managed client accounts or projects. Point out specific tools you've used and how these experiences have prepared you for the responsibilities you'd handle as a Client Service Consultant at FE fundinfo.

Discuss a mix of soft and hard skills. Your ability to build relationships, strong organizational skills, and a deep understanding of the investment management process are vital. Providing examples of how you've effectively utilized these skills in past roles will help give a stronger impression.

Handling tight deadlines involves effective time management and communication. Discuss how you prioritize tasks based on urgency and impact, and how you collaborate with your team to ensure deadlines are met without compromising the quality of work.

Managing client expectations starts with clear communication from the outset. I believe in being transparent about timelines, possible challenges, and delivering on promises consistently. Regular check-ins will also help clarify any expectations and feedback as the project progresses.

Building relationships with new clients involves creating a positive first impression, understanding their unique needs, and maintaining open lines of communication. Engaging with them through personalized communication and actively seeking feedback early on establishes trust and rapport.