Medical Office Administrator, Full-Time

As a Medical Office Administrator at Felix, you'll be essential in managing clinical operations and supporting our healthcare practitioners. Your responsibilities include file management, coordinating lab requisitions, facilitating communication between pharmacies and practitioners, managing consultations, and maintaining vital clinical documentation. You will also play a part in quality assurance initiatives, ensuring that patient confidentiality and care quality are always prioritized.

To be eligible for the Medical Office Administrator role at Felix, you need to have completed a medical office administration program or have equivalent education. Additionally, you should have at least 2 years of experience in a medical office environment. Strong organizational skills, technical aptitude, and fluency in English are essential. Experience in virtual care and customer service would give your application a competitive edge.

Yes! The Medical Office Administrator role at Felix is entirely remote, allowing you to work from anywhere in Canada. We embrace a virtual-first approach, fostering an inclusive team culture that supports work-life balance and flexibility while ensuring a secure remote working environment for managing personal health information.

Felix provides an attractive benefits package for the Medical Office Administrator position, including full medical, dental, and vision benefits. Employees also enjoy paid maternity/paternity leave, generous vacation time (3 weeks), and stock options, contributing to a comprehensive employee experience that champions well-being and work satisfaction.

Felix is committed to creating an inclusive team culture where diversity is embraced. We aim to provide equitable access to opportunities and resources for everyone, including underrepresented groups. During our recruitment process, we welcome candidates to communicate any accommodation needs, ensuring support at every stage of their career journey with us.

When responding to this question, highlight your relevant working experience, focusing on the responsibilities you managed, such as patient scheduling, handling medical records, and coordinating communication with healthcare professionals. Mention any specific medical software or EMR systems you are familiar with, as this makes you a more attractive candidate for the Medical Office Administrator position at Felix.

It's crucial to showcase your understanding of privacy regulations, such as PHIPA or HIPAA. Discuss the measures you take to safeguard personal health information, including using secure communication channels, maintaining a protected workspace, and following strict documentation protocols to ensure confidentiality is upheld in your role as a Medical Office Administrator.

In your response, emphasize proactive communication. Explain that you would first verify the results' status with the laboratory and then contact the patient to inform them of the delay. Highlighting your organizational skills and dedication to patient care will reflect your suitability for the Medical Office Administrator role at Felix.

Demonstrate your technical aptitude by discussing the various software systems you have worked with, such as electronic medical records (EMRs), scheduling tools, and telehealth platforms. Mention how these technologies enhance workflow efficiency and improve patient communication, which is vital for a Medical Office Administrator at Felix.

Explain your approach to task management, such as using digital tools or lists to prioritize urgent tasks like patient inquiries or lab follow-ups. Share how you handle multiple responsibilities efficiently while ensuring high-quality care and compliance with administrative protocols, showcasing your skills for the role at Felix.

Choose an example relevant to the medical office environment, such as managing a high volume of patient requests or coordinating team schedules. Detail your problem-solving process, emphasizing collaboration and communication, which are key components of the Medical Office Administrator position at Felix.

Outline your techniques for maintaining effective communication, such as regular check-ins, using clear and concise language in emails or messages, and actively listening to ensure understanding. Highlight how these strategies contribute to a smooth operation within the clinical team at Felix.

Discuss your commitment to professional growth by mentioning any relevant courses or certifications you’ve pursued and how you stay informed about industry trends. Showing initiative in your learning conveys your readiness for the evolving medical environment at Felix.

This is your chance to express your enthusiasm for the position and its alignment with your values. Mention Felix's mission to empower Canadians in managing their health, and how you see your skills and passion contributing to that vision as a Medical Office Administrator.

Highlight qualities such as attention to detail, organizational skills, strong communication, and the ability to work both independently and collaboratively. Relate these qualities back to how they will help you excel in the role at Felix, ensuring quality patient care and operational success.